I think the family’s lawyer in this case has it right when he says that this can only be explained by “the arrogance of the bank.” View the source article for updates.
From Examiner.com:
Maria and Charlie Cardoso, who reside in Massachusetts, had been renting out the Spring Hill, Florida home they purchased in 2005 with cash. However, Bank of America, who had no connection to the property, took it anyway, ignoring complaints by the Cardoso’s that they had the wrong house.