Recession forced car dealers to pay more attention to the customers, so most of them had to improve their customer service. Then again, brands like Mercedes-Benz didn’t need improvements, as they are recognized for their commitment to customer satisfaction.
This year’s UKCSI survey published by the Institute of Customer Service showed Mercedes-Benz as the best car manufacturer in providing customer service. The survey is conducted by the not-for-profit organization every six months through an… (read more)