A new class action lawsuit has been filed against Palm Inc. and Sprint in the U.S. District court over issues with the webOS backup system. The suit alleges that Palm Pre customers have unnecessarily suffered catastrophic data loss including their contacts, calendars and other personal information as a result of failed backups.
In this specific case a Palm Pre customer, Jason Standiford, exchanged his phone under warranty at a local Sprint store. Mr. Standiford had already gone through three previous warranty exchanges for his Pre due to various hardware issues. To summarize, on his fourth exchange a Sprint store clerk “permanently deleted” his only backup available and the Palm profile restoration subsequently failed to recover a majority of Standiford’s data. After many trials, it took three weeks for a Palm technician to partially restore some of his missing records.
