By Greg Sandoval, Blogger, Media Maverick, CNET
All Cathi “Cat” Paradiso knew for sure, as she learned that her Web access was being shut off, was that she was losing her struggle to stay calm.
To Paradiso, the customer-service representative from Qwest Communications on the phone with her could have been speaking Slovenian for all the sense it made. Her Internet service was suspended… Hollywood studios accused her of copyright violations… she illegally downloaded 18 films and TV shows…”Zombieland,” “Harry Potter,” “South Park…”
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