It’s tough to figure Warner Bros. out these days. It got both Netflix and Redbox to agree to delay renting new release movies for 28 days in an effort to get more people to purchase DVDs. For this, it got hit with a class action lawsuit. But now comes the news that it’s signed a new deal with the financially troubled Blockbuster that has no such restriction. This has lots of people scratching their heads. The obvious answer is that Blockbuster is promising Warner a lot more money…
But there’s a bigger issue here, which goes beyond just commentators scratching their heads: this is going to confuse a lot of customers at a time when that’s the last thing Warner Bros. should be doing. Your average movie renter isn’t paying attention to the silly games that Warner execs are playing, and all they want to know is how come they can’t rent the latest release. If Warner somehow convinced all players not to rent until a certain date, then that would effectively have just shifted the release date further back (a dumb move in an age when windows are shrinking… but that’s Hollywood for you). However, by having the movie available for rental in some places, but not others, it’s now setting itself up for mass customer confusion, where people will hear that a movie is available, but then get pissed off that it’s not available in their preferred rental system.
It’s as if the folks in Hollywood haven’t been paying attention to what happens to companies that aren’t providing what their customers want.
Permalink | Comments | Email This Story