We all make mistakes. We also do bad, or at least not very helpful, things. We misread a situation, forget something important, say something stupid, follow an unwholesome impulse, act selfishly, cause harm, screw up.
The ability to say we’re sorry and extend our hand in peace is the mark of our courage, civility and compassion. When we back that up with a plate of homemade cookies, well, sometimes we can move heaven and earth.