Author: Serkadis

  • Laptop Week Review: Samsung 700T Fly Or Die

    scaled-2079

    In lieu of a formal review, Matt Burns and I sat down to take a look at the Samsung 700T AKA ATIV Smart PC Pro 700T, a convertible tablet that has a small button on the keyboard that pops out the Windows 8 tablet that forms the brains of the machine. The device is a bit chintzy – more pressed metal and injected plastic than I like to see on a laptop – but at about $1,000 retail it’s an acceptable compromise for Win8 users who are looking for a nicer tablet.

    I gave this device a Fly simply because I like the idea – a laptop that turns into a tablet with much fuss – but Matt was unimpressed. A little treat for you: this thing was so hard to describe that I had to read the name off of my phone and I still mispronounced it.

    The laptop hit about 6 hours of battery life and a Geekbench score of about 4,000, on par with the i5 tablets we tested. The lower price – especially at this late in the game for this laptop, make it an interesting choice for a fleet laptop but I think the fit, finish, and power could detract from its overall appeal. It’s an interesting laptop, to be sure, but not the best of the bunch.








  • Google Puts Out Weird Cartoon About Porn And AdSense

    Google wants to remind you that it doesn’t allow AdSense ads on content containing: nudity or pornography, sheer clothing, strategically covered nudity, sexually gratifying “stuff,” fetish or adult toys, adult language links or comments, or extreme profanity (these are all their words).

    To do so, the company has put out a new cartoon to explain:

    Some screen cap highlights:

    AdSense porn

    AdSense porn

    AdSense porn

    AdSense porn

    AdSense

    AdSense porn

    Yep. Weird.

  • Report: Better Place to file for bankruptcy

    After around $850 million in funding, and six years in existence, the electric car infrastructure startup Better Place is expected to file for bankruptcy within the next several days, reports Fortune. The Israeli business journal Globes also reported yesterday that Better Place’s main investor Israel Corp had been mulling over whether Better Place will be able to continue its operations.

    The Globes piece estimated that Better Place would need another four years and $500 million to reach break even. Better Place just raised $100 million back in November 2012, with much of it coming from Israel Corporation. Before that deal, Israel Corp owned about a third of the company and held a $160 million loss.

    Better Place IsraelIf Better Place files for bankruptcy, it will be a sober end for a startup that was founded by the charismatic Shai Agassi in an attempt to get the world’s drivers off of gas-powered cars. Better Place’s business model was built around an electric car with a swappable battery, and the installation of both battery swap stations and battery chargers around a designated area. Customers pay for the electricity to charge the car via a subscription service (like cell phone minutes) and the electric cars themselves were supposed to be highly subsidized.

    However, the plan took more money and more time than originally expected. The company focused too broadly, and when it finally decided to highlight its flagship roll out in Israel, sales to Israeli customers were slow going. Better Place ousted its founder and CEO Agassi late last year, and shortly after that Agassi left the company. The company’s following CEO also left after three months.

    Along with Israel Corp, Better Place has raised money from GE, UBS, VantagePoint Venture Partners, Lazard Asset Management, Morgan Stanley, Agassi himself, and others. Agassi told me in February of this year that he still believed in the business model of swappable batteries and subscriptions for electrons.

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  • How Big Is The Latest Google Penguin Update?

    Webmasters have been expecting a BIG Penguin update from Google for quite some time, and a couple weeks ago, Google’s Matt Cutts promised that one was on the way. Finally, on Wednesday, he announced that Google had not only started the roll-out, but completed it. While it was said to be a big one, it remains to be seen just how big it has been in terms of impacting webmasters.

    Have you been impacted by the latest Penguin update? Let us know in the comments.

    Just what did Cutts mean by “big” anyway? When discussing the update a couple weeks ago, he said it would be “larger”. When it rolled out, he announced that “about 2.3% of English-US queries are affected to the degree that a regular user might notice,” and that “the scope of Penguin varies by language, e.g. languages with more webspam will see more impact.”

    As far as English queries, it would appear that the update is actually smaller. The original Penguin (first called the “Webspam” update) was said to impact about 3.1% of queries in English. So, perhaps this one is significantly larger in terms of other languages.

    Cutts has also been tossing around the word “deeper”. In the big “What should we expect in the next few months” video released earlier this month, Cutts said this about Penguin 2.0: “So this one is a little more comprehensive than Penguin 1.0, and we expect it to go a little bit deeper, and have a little bit more of an impact than the original version of Penguin.”

    Cutts talked about the update a little more in an interview with Leo Laporte on the day it rolled out, and said, “It is a leap. It’s a brand new generation of algorithms. The previous iteration of Penguin would essentially only look at the homepage of a site. The newer generation of Penguin goes much deeper. It has a really big impact in certain small areas.”

    We asked Cutts if he could elaborate on that part about going deeper. He said he didn’t have anything to add:

    The whole thing has caused some confusion in the SEO community. In fact, it’s driving Search Engine Roundtable’s Barry Schwartz “absolutely crazy.” Schwartz wrote a post ranting about this “misconception,” saying:

    The SEO community is translating “goes deeper” to mean that Penguin 1.0 only impacted the home page of a web site. That is absolutely false. Deeper has nothing to do with that. Those who were hit by Penguin 1.0 know all to well that their whole site suffered, not just their home page.

    What Matt meant by “deeper” is that Google is going deeper into their index, link graph and more sites will be impacted by this than the previous Penguin 1.0 update. By deeper, Matt does not mean how it impacts a specific web site architecture but rather how it impacts the web in general.

    He later updated the piece after realizing that Cutts said what he said in the video, adding, “Matt must mean Penguin only analyzed the links to the home page. But anyone who had a site impacted by Penguin noticed not just their home page ranking suffer. So I think that is the distinction.”

    Anyhow, there have still been plenty of people complaining that they were hit by the update, though we’re also hearing from a bunch of people that they saw their rankings increase. One reader says this particular update impacted his site negatively, but was not as harsh as the original Penguin. Paul T. writes:

    Well, in a way I like this update better than any of the others. It is true I lost about 50% of my traffic on my main site, but the keywords only dropped a spot or two–so far anyway.

    The reason I like it is because it is more discriminating. It doesn’t just wipe out your whole site, but it goes page by page.

    Some of my smaller sites were untouched. Most of my loss came from hiring people to do automated back-linking. I though I would be safe doing this because I was really careful with anchor text diversity, but it was not to be.

    I am going to try to use social signals more to try to bringt back my traffic.

    Another reader, Nick Stamoulis, suggests that Google could have taken data from the Link Disavow tool into consideration when putting together Penguin 2.0:

    I would guess that the Disavow tool was factored into Penguin 2.0. If thousands of link owners disavowed a particular domain I can’t imagine that is something Google didn’t pick up on. It’s interesting that they are offering site owners the chance to “tell” on spammy sites that Penguin 2.0 might have overlooked.

    Cutts has tweeted about the Penguin spam form several times.

    With regards to the Link Disavow tool, Google did not rule out the possibility of using it as a ranking signal when quizzed about it in the past. Back in the fall, Search Engine Land’s Danny Sullivan shared a Q&A with Matt Cutts in which he did not rule out the possibility. Sullivan asked him if “someone decides to disavow link from good sites a perhaps an attempt to send signals to Google these are bad,” is Google mining this data to better understand what bad sites are?

    “Right now, we’re using this data in the normal straightforward way, e.g. for reconsideration requests,” Cutts responded. “We haven’t decided whether we’ll look at this data more broadly. Even if we did, we have plenty of other ways of determining bad sites, and we have plenty of other ways of assessing that sites are actually good.”

    Searchmetrics released its list of the top losers from the latest Penguin update, which you can see here. It includes some porn, travel, and game sites, as well as a few big brands like Dish and Salvation Army.

    What is your opinion of Google’s latest Penguin update? It it doing its job? Let us know in the comments.

  • Juniper Delivers Big Data Analytics Solution

    Here’s a roundup of some of this week’s headlines from the big data analytics sector:

    Juniper Network Analytics Suite.  Juniper Networks (JNPR) unveiled the Junos Network Analytics suite, a family of next generation big data analytics and network intelligence solutions that now includes the BizReflex and NetReflex products. Developed with help from big data analytics company Guavus, the new products give service providers a tool to optimize their routing network assets, increase revenue opportunities and attract and retain customers. BizReflex extracts and analyzes information from edge and core routers to allow operators to segment enterprise customers according to their respective value and price services accordingly, improving margins and customer retention. NetReflex gives operators more insight than previously possible into traffic patterns on the network, allowing network service providers to reduce costs with informed decision capabilities and improve the efficiency of their network. “Our analytics solutions have been built from the ground up to unlock the value of network-generated data by dramatically increasing the speed and scale at which business insights can be delivered and better businesses decisions can be made,” said Anukool Lakhina, founder and CEO, Guavus. ”We are pleased to be working with Juniper Networks to deliver a network analytics solution that allows customers to optimize their IP/MPLS assets for more efficient network operations, reduce costs and increase revenue.”

    Splunk and Hortonworks form alliance.  Splunk and Hortonworks announced a strategic alliance to enable organizations to gain operational intelligence using open source Apache Hadoop. The alliance ensures that organizations can take advantage of Splunk Enterprise and Hortonworks Data Platform (HDP) utilizing Splunk Hadoop Connect, which easily and reliably moves data between Splunk Enterprise and Hadoop. “Splunk Enterprise delivers more value as organizations integrate larger and more diverse datasets to the platform. Hortonworks, with its open source roots and ability to operate on Microsoft Windows Server, brings an entirely new data proposition to Splunk customers utilizing Hadoop,” said Bill Gaylord, senior vice president of business development, Splunk. “The integration of HDP and Splunk Hadoop Connect opens up exciting new data possibilities. For example, customers can easily use Splunk Enterprise to collect machine data from across the organization and deliver it to Hadoop for batch analytics. Likewise, the output of Hadoop jobs can be imported into Splunk Enterprise for rapid analysis and visualization.”

    Blue Coat to acquire Solera Networks.  Blue Coat Systems announced it has entered into an agreement to acquire big data security intelligence and analytics company Solera Networks. The Solera DeepSee platform will add industry-leading security analytics and forensic capabilities to the Blue Coat product portfolio, delivering an end-to-end security solution that includes protection, remediation and governance and gives enterprises complete visibility into the content and context of advanced targeted attacks. “Today’s approach to securing the enterprise is missing an essential element – the ability to defend, react and resolve security issues by efficiently mining a very large dataset of network history to gain previously unavailable insights. The future of the industry is moving beyond just blocking malware and stopping targeted attacks to also identifying and resolving the full scope of the attacks in real time,” said Greg Clark, CEO at Blue Coat Systems. “Retrospective capture and analytics are now an essential component of modern security architecture, and Solera has pioneered this field, creating a DVR for the network that records traffic and allows customers to easily mine that information.”

  • Where are they now (Fisker edition)? The story gets even weirder

    Electric car maker Fisker Automotive has yet to file for bankruptcy or find a buyer, but it already has some alum — two former Fisker CEOs — that are working on some unusual projects.

    Most notably, Reuters reported Friday that Fisker founder and former CEO Henrik Fisker has teamed up with Hong Kong mogul Richard Li in an effort to buy Fisker’s remaining $171 million in loans from the Department of Energy, so that Fisker won’t have to go bankrupt. The duo are offering between $25 million and $30 million for the loan, which would represent a discount of 17.5 cents on the dollar.

    That isn’t the only low-priced bid for Fisker. A competing bid is a pre-packaged bankruptcy deal of $20 million from Chinese auto giant Wanxiang and Bob Lutz’s VL Automotive.

    The other new project comes from Fisker’s former CEO Tom LaSorda, who only led Fisker for about 6 months. LaSorda has teamed up with racing investor Roger Penske to create a VC fund called IncWell, according to Bloomberg Business Week.

    LaSorda told the publication that they probably wouldn’t invest in electric cars unless “unless I can get a good deal with Tesla,” and also said that they would not invest in another company founded by Henrik Fisker. LaSorda put his own money into Fisker.

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  • Data Direct Networks Powers a 100-Petabyte Cloud

    DataDirect Networks (DDN) announced that University College London (UCL) has selected DDN to provide up to 3,000 researchers with a safe and resilient storage solution, that is expected to scale up to 100 Petabytes.

    The first phase of the UCL project for enabling researchers to share, reuse and preserve project-based research data will use DDN object storage technology to store up to 600TB of research data.

    UCL sought to remove the burden of storing and preserving research data from individual researchers and in doing so, lower the barriers of sharing and exploiting vital findings in order to improve research outcomes and overcome problems of global significance. With DDN WOS (Web Object Scaler) distributed object storage architecture, GRIDScaler parallel file storage system and tight integration with the Integrated Rule-Oriented Data Management Solution (iRODS), UCL forecasts it will save money –up to hundreds of thousands of UK pounds — by slashing hardware, power and staffing costs, as well as maintenance fees, associated with attaining and maintaining personal data stores across 100 departments, institutes and research centers.

    “We were very interested in building a relationship with a strong storage partner to fill our technology gap,” said Dr. J. Max Wilkinson, Head of Research Data Services for University College London’s Information Services Division. ”After a thorough assessment, DDN met our technical requirements and shared our data storage vision. In evaluating DDN, we agreed that the WOS solution had a simple proposition, was high performance and had low administration overhead.”

  • HTC reportedly takes a cue from Samsung, will offer “Google Edition” HTC One

    With 5 million sales already, the HTC One is on its way to help HTC reverse its downward sales and profits trend. Counting on a single product to effectively save a company is a risky strategy though. Perhaps that’s why HTC is now planning a “Google Edition” version of the HTC One even though it previously denied any such Android device.

    Stock Galaxy S 4Paul O’Brien of MoDaCo reported the change in strategy on Friday, with multiple sources saying the phone would be announced next week. Like Samsung’s Galaxy S 4 “Google Edition”, announced last week at Google I/O, the HTC One would lose HTC’s Sense software and run a plain, or stock, version of Android. This would be akin to the Nexus 4 phone, which Google sells directly through Google Play.

    According to O’Brian:

    “It seems as though the very existence of the Google Edition device has created considerable internal turmoil at HTC. There is a deep seated belief within HTC that Sense provides the best possible Android experience and there’s no reason to offer anything different – unifying behind a consistent message. HTC has always been a company however that is driven from the top and it appears as though the new device has been sanctioned by none other than Peter Chou himself, no doubt influenced by arch-rival Samsung’s recent announcement.”

    It’s possible that turmoil is related to the key executives and resources that have left HTC as recently as this week, but that could be coincidental. There’s little, however, that HTC knows it needs to make major changes in product and vision if it wants to stay relevant in the Android marketplace.

    Nexus 4 in hand

    A “Google Edition” HTC One could actually bring multiple benefits to help the situation. The current HTC One on sale now is an outstanding piece of hardware; possibly the best designed and built Android phone on the market today. But some have shied away from buying the phone because of HTC’s Sense user interface. A “pure” HTC One with nothing but Android on it could generate additional sales.

    Another benefit could be found in marketing; an area where HTC greatly lags its peers. A “Google Edition” phone would likely be sold directly by Google in the Play store, meaning Google can help market the phone. It would also remove carriers from the equation and give HTC a little more control over the phone, pricing and software updates.

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  • The Scanadu Scout’s big breakthrough may actually be in in clinical trials

    When I was in college my friends would head on over to a company called PPD to play lab rat in medical trials in exchange for pay. They would spend a day or a week sequestered in rooms where they were monitored, poked, prodded and fed a regimen of bills or placebos, all in the name of science spending money.

    But thanks to smarter connected devices, crowdsourcing trends and better medical data analytics and algorithms such clinical trials may become a thing of the past — or at least less of a burden. The launch this week of a crowdfunding campaign for the Scout, a home monitoring device that tracks, pulse, respiratory rate, blood pressure, temperature and other vitals, offers a perfect example of how clinical trials may change. As part of the company’s Indiegogo campaign for the Scout it’s inviting participants to opt into a what will become the usability study it submits to the U.S. Food and drug Administration for approval.

    From the campaign web site:

    Before Scanadu Scout™ can become a medical device it will have to go through the FDA (Food and Drug Administration) approval process and this is where your help comes in. With the Scanadu Scout™ you will help us by Scouting yourself and giving us feedback to refine the Scanadu Scout™.

    This will happen in the framework of official clinical studies in which you will be invited to partake, ONLY IF YOU OPT-IN. For each study, some of you will be contacted and will have to sign an Informed Consent form. With your help we can put Scanadu Scout™ through FDA to become an over-the-counter consumer-grade diagnostic tool.

    Scanadu, the company behind the Scout, isn’t the first or only company to recognize the power of connected devices, crowds and data, Transparency Life Sciences, a New York company started by a refugee from the pharmaceutical industry is also tackling the problem of slow, large and expensive clinical trials with crowdsourced data. TLS has built an online tool to collect information from researchers, physicians and patients that will then take their input to design an FDA-approved protocol for a drug study.

    The FDA in December approved the first TLS protocol for a study on the effectiveness of a drug for Multiple Sclerosis patients. An industry consultant wrote that TLS took a process that takes 6 months and completed it in 6 weeks thanks to its ability to gather data from multiple sources into its tool that then formats the data properly. The study relies on remote patient monitoring to cut down on office visits, something that the Scout may one day be able to help with.

    Remote monitoring cuts costs but also increases compliance and participation in the study, because it reduces doctor visits. Patients in the study still have access to a nurse or doctor and regular check ins, but they no longer have to spend a chunk of their day traveling to an office and waiting. While TLS and Scanadu are using the web to help speed up the FDA trial process, other doctors are thinking about using crowdsourced data to eliminate some of them, instead relying on crowdsourced data to monitor the efficacy of certain drugs and medical devices after their initial approval. And there are tons of startups out there thinking about finding and cataloguing patient data outside of formal trials, such as PatientsLikeMe, Medify and others in this story.

    Much as mobile connectivity has changed the way people hail cabs, book tables at restaurants and share photos, the internet of things and the resulting data from consumer devices may soon change the way we test the efficacy and safety of our drugs. Figuring out the right balance of oversight and self-reporting in this new paradigm will be crucial, but it’s something that should happen.

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  • Mr. China Goes To San Francisco

    PCH Exterior[1][1]

    A block from the Mariposa on-ramp and in the eye-line of 90,000 cars whizzing by on 280 sits an old warehouse that was home to the San Francisco Bay Guardian, a local alt weekly, and Digg. Most of the building is gutted and inside they are working on the “greatest enabler of hardware on the planet,” according PCH International head Liam Casey. It will be the new home of Lime Labs, a hush-hush design consultancy that Casey bought in 2012 for an undisclosed amount and, most important, the U.S. gateway to Asian PCH’s manufacturing might that allows hardware startups to access stem-to-stern services in design, coding, manufacturing, packaging and shipping.

    Casey, dubbed “Mr. China” in a James Fallows article that outlined the rising importance of Shenzhen as a manufacturing giant, is one of the biggest machers in Asia. A teetotaling Irishman, the inexhaustible Casey ostensibly lives in a hotel in downtown Shenzhen but is nearly always in the air. He and his cross-cultural team make nearly all the accessories you can imagine for multiple vendors. You couldn’t point a finger in a Best Buy without hitting a product PCH builds.

    He envisions his new building as a gateway to China and a way to help clients – and the public – understand the vagaries of mass manufacturing. The space will contain a public foyer and cafe where visitors can learn about materials, design, and manufacturing. C-Level training will go on in a large anteroom on the first floor with a huge video screen suspended on epoxy-sealed walls.

    In short, it’s the Apple Store if the focus was all the trouble that went into products before they ever reached the consumer.

    “We want it to be the most photographed building in San Francisco,” said Andre Yousefi, co-founder of Lime Lab. The company, which started in the doldrums of the recession, consisted of Yousefi and his partner Kurt Dammermann until Casey bought them and expanded the team to 25. They expect to hire 15 more engineers by October and hope to fill 80 seats in their new HQ by 2014. Not bad for a tiny, two-man shop in a run-down district of San Francisco.

    Yousefi is the buttoned down member of the group, clean shaven more more dedicated to design than manufacturing. Dammermann is the scruffy mechanic who has seen factory floors and is at home with drill presses and band saws.

    The Lime Lab vision is born of the needs of hardware startups and companies that need a full service consultancy to help their product move from idea to packaged product in a few short months.

    “What we don’t do is the high volume accessories work,” said Yousefi. “We’re doing more up-front product development, end-to-end.” Using PCH’s retail distribution platform, TNS Distribution in Dublin, Ireland, coupled with the company’s extensive contacts in China’s manufacturing centers, Lime Lab can take a sketch of a product and bring it to fruition at a speed unimaginable for most strategic design houses.

    Yousefi and Dammermann were former IDEO designers and CAD jockeys who wanted to build their own consultancy.

    “You come to us with either a napkin sketch or just an idea and we do the detail design and development to flesh it out,” said Dammermann. “One we have the idea fleshed out with the design team, we work with the team in Shenzhen to take it to the finish line.”

    The team was reticent to mention their clients or current employees although they have hired ex-Apple, Intel, and IDEO engineers and designers who were looking for something more rewarding. They are working on everything from audio products to mini-computers and their current offices, though small, hold CNC machines, 3D printers, and a small testing facility. The new lab on Mississippi Street will contain far more gear as well as a situation room for describing the retail shipping patterns laid out by PCH and the design decisions made for each product – all in a building that is bathed in natural light thanks to a long bank of leadlights windows.

    “A lot of engineers in the Bay Area have become more strategic. We’re trying to close that loop and create engineers that are really good at manufacturing,” said Dammermann.

    “The physical-making aspect of engineering is slipping away,” said Yousefi. Lime Lab hopes to change that.

    Like proud parents, the pair were excited to show off their new baby. The building is not nearly finished but already they talk about the epoxy-sealed floors as if they’ve been walking on them for weeks and the banquette style wooden stairs as if they’re getting ready to present to a group of schoolkids the next day. The space is huge and outside there is a definite whiff of marijuana in the air, as if the neighbors were enjoying the relative quietude of the neighborhood to run a grow house. One of the previous tenants left a Diego Rivera-style mural of mightily straining migrant workers on the stairs up to the second floor, an addition that the partners haven’t yet decided what to do with. The walls have been stripped down to studs and you can see the thick joists peeking out from between whiffs of insulation. In short, it’s a great place to start again.

    Before




    Brady Forrest, formerly of Khosla Ventures, will run PCH’s Incubator program from the third floor of the building where two rows of desks will house ten small- to mid-level startups. These companies will have a direct line to Asia. Most Lime Labs employees will also spend three months in Shenzhen to become accustomed to working with a bi-continental team.

    “People are always talking about how manufacturing expertise has moved to China. The best thing is that we’re bringing it back,” said Dammermann.

    The “after” renders the team shared with me show a building that is half factory and half Prada store. The exposed brick is mostly hidden and the space is all light and air. Gone are the remnants of industrial San Francisco, replaced with a shape as form-fitting and beautiful as an iPad box.

    “We never gave up on hardware. I’ve never started a web company.”

    “It took us a little while to look for buildings. When we first started, Liam was like ‘Nope.’ He wouldn’t even get out of the car,” said Dammermann. They settled on the biggest building they could find, signing a 10-year lease on the space. There is enough room to invite groups to hold meet-ups at the space and there are plans to offer engineering seminars to incubated companies as well as executives who may be interested in starting up using Lime Labs expertise. While they are looking for larger clients in the Valley – the company is also looking to help Kickstarter projects join the ranks of successful business. “Hardware makes software sticky,” said Dammermann. It’s this ethos that drives the pair to make their lab accessible to all comers.

    The last floor of the new space is a roof deck dedicated to the incubator participants and engineers. From here you can see the iron belt of the highway girding the edge of the Bay. It’s windy up there, a problem the pair will have to solve down the line. Until that time comes, probably sometime in mid-2014, the team can simply focus on hiring and building.

    “The junior guys are awesome. Their network is immense. They’re like pigs in shit. We send them out to China and they come back with smiles on their face. One trip alone gives you two years of experience,” said Yousefi.

    “We never gave up on hardware. I’ve never started a web company,” said Dammermann with obvious pride as the sun set over downtown SF.

    (Soon-To-Be) After





  • Sony Xperia Z Review – The Best Xperia Phone to Date

    For the first time in many years, Sony’s mobile division managed to pull in a big increase in sales thanks to its new flagship smartphone, the Xperia Z.

    According to the company’s latest financial report, Sony sold no less than 33 million smartphones last year, only 1 million short of Sony’s forecast.

    … (read more)

  • Yelp: We Don’t Extort Small Businesses

    Yelp has been accused of extorting businesses by burying positive reviews for businesses who won’t advertise with them, and surfacing those reviews if they do advertise. The company staunchly denies that this is happening, but there have been multiple reports and lawsuits alleging that this has been going on.

    Do you think Yelp is extorting businesses or are businesses allegations simply false? Have you had negative experiences with Yelp? Let us know in the comments.

    This is not a new story. Businesses have been accusing Yelp of extortion for quite some time. Back in September, for example, a restaurant in Connecticut told a local news station that Yelp had been taking down their positive reviews because they refused to buy advertising. Here’s that report:

    WFSB Channel 3

    Fast forward to this week, and similar stories are appearing. Here’s a report from Brook Silva-Braga at The Washington Post:

    “A lot of business owners say what Yelp is really doing is extorting them for advertising money,” says Silva-Braga.

    The piece discusses a business who lost all of its customers, and attributed this to a one-star rating and bad reviews on Yelp. Interestingly, it claims deals services like Groupon and LivingSocial will no longer work with the business either, due to the poor rating.

    “I signed a contract with Groupon about a month ago to run a deal, and they’re not running a deal because of the reviews,” the business owner says in the interview.

    Silva-Braga says in the piece that many business owners say Yelp wields its power unfairly. He goes on to point to the paid Yelp ads for competitors that appear above actual reviews on listings for specific businesses. He notes that when he clicks on a listing for one of the paid advertisers, there are no competitor ads.

    “But that’s just a small example – one Yelp doesn’t debate,” he says. “It’s something else much harder to prove that gets business owners really upset with Yelp.”

    The basic story, according to the report, is that a business gets a bunch of new customers because of the reviews, Yelp reaches out to the business to advertise, then after it doesn’t advertise, the positive reviews start disappearing, and only negative or indifferent reviews stay. The other reviews appear in the filtered section, which is accessed when a user clicks and enteres a CAPTCHA.

    Yelp strongly denies that any of this is going on, which the report also mentions. It even includes footage of Yelp’s VP Communications & Public Affairs, Vince Sollitto, discussing how the filtering algorithm works. The review filter, he says, does not take into account advertiser status. The report then goes on, however to showcase a business owner claiming that a Yelp salesperson said they would unfilter filtered reviews if they advertised. The business reportedly did start some “small scale” advertising, and “magically,” five or six of the filtered reviews became unfiltered. Finally, the report notes that all “evidence” of the allegations at hand are circumstantial.

    Sollitto took to the Yelp blog to discuss Yelp’s side of the story further, calling out the Washington Post report and an LA Times article as stories that rehash “sensational” allegations, which he says are not, and have never been true.

    Sollitto points to research from Harvard Business School and Yale professors finding no connection between advertising and Yelp’s automated filtering, though the claim in the Washington Post piece indicates there was human intervention in the automated process. He then notes that courts have “rejected the conspiracy”.

    “Some business owners have even gone so far as to take these accusations to court, but their claims keep getting dismissed for lack of any fact-based evidence,” he writes.

    “A simple Google search debunks the conspiracy,” he adds. “Want to see if businesses that advertise on Yelp really do get ‘special treatment?’ Feel free to do your own version of a simple Google test like this [site:yelp.com/biz ‘Yelp sponsor’ AND ‘rude staff’] by inserting your own negative phrases in the last set of quotation marks. The words ‘Yelp Sponsor’ only appear on pages of advertisers, which begs the question: if these Yelp advertisers get a special ‘Delete’ button for negative reviews, why in the world aren’t they using it? (Hint: because it doesn’t exist.) Nor is there any rational incentive for a Yelp sales team member to jeopardize his or her career by pitching a product that can’t be delivered because it doesn’t exist.”

    I’m not sure what that says about the possibility that reviews could be hidden on Yelp in the “filtered” section rather than actually being deleted.

    Sollitto goes on to note that you can also find many non-advertisers with good ratings.

    “So why does this misbelief exist?” he asks. “Ironically, it stems from Yelp’s efforts to protect consumers from those who are constantly trying to game the system. Yelp uses automated software to showcase the most helpful and reliable reviews from among the millions submitted. Those that don’t make the grade — about 20 percent — are posted to a separate ‘Filtered Review’ page. So, in trying to prevent unethical wrongdoing on Yelp, Yelp gets accused of the same.”

    Earlier this month, Yelp revealed that its average monthly unique visitors grew 43% year over year to 102 million, and revenue was up 68% year-over-year. Cumulative reviews grew 42% year over year to more than 39 million.

    Do you think Yelp is wronging businesses? Let us know in the comments.

  • Next wave of laptops will have 50% better battery life

    Intel Haswell Battery Life
    Windows 8 hasn’t done much to entice people to upgrade their laptop and desktop computers, and PC makers are hurting as a result. While Microsoft’s Windows 8.1 update might make the new platform a bit more enticing when it launches later this year, consumers and enterprise users may soon have an even better reason to upgrade. According to Rani Borkar, vice president of Intel’s Architecture group, the firm’s next-generation Haswell processors will help laptops get 50% better battery life during usage and they will last 20 times longer on standby, Computerworld reports. Those numbers already sound too good to be true, but to drop a cherry on top, Borkar says Haswell’s efficiency improvements will come at no cost to performance. Intel is expected to debut its Haswell chips next month at the annual Computex trade show.

  • Microsoft Will Back Xbox One With 300,000 Servers

    Serious Server Density: Packed racks of servers in an IT-PAC at the new Microsoft data center in Quincy, Washington (Photo: Microsoft Corp.)

    Serious Server Density: Packed racks of servers in an IT-PAC at the Microsoft data center in Quincy, Washington (Photo: Microsoft Corp.)

    With this week’s unveiling of the new Xbox One gaming system, Microsoft is more talkative than usual about the infrastructure supporting its Xbox platform. The reason? Microsoft says the new console will be able to tap cloud resources to enhance the game experience. What will that mean for the infrastructure supporting the Xbox platform?

    Servers. Lots of servers.

    “When we launched Xbox Live in 2002, it was powered by 500 servers,” Microsoft’s Marc Whitten said in introducing the new platform. “With the advent of the 360, that had grown to over 3,000. Today, 15,000 servers power the modern Xbox Live experience. But this year, we will have more than 300,000 servers for Xbox One.”

    Those servers will expand the Xbox network’s storage capacity to enable users to store their saved games and entertainment in the cloud. But how will these cloud servers work with the console to deliver the Xbox one gaming experience? General Manager of Redmond Game Studios and Platforms Matt Booty provides some answers in a discussion with Ars Technica. At the heart of the issue is “lag” or latency, the delay seen in online connections as data moves between the server and the hardware in your home.

    Booty says cloud assets will be used on “latency-insensitive computation” within games. “There are some things in a video game world that don’t necessarily need to be updated every frame or don’t change that much in reaction to what’s going on,” said Booty. “One example of that might be lighting,” he continued. “Let’s say you’re looking at a forest scene and you need to calculate the light coming through the trees, or you’re going through a battlefield and have very dense volumetric fog that’s hugging the terrain. Those things often involve some complicated up-front calculations when you enter that world, but they don’t necessarily have to be updated every frame. Those are perfect candidates for the console to offload that to the cloud—the cloud can do the heavy lifting, because you’ve got the ability to throw multiple devices at the problem in the cloud.” This has implications for how games for the new platform are designed.

    So how does Microsoft scale from 15,000 to 300,000 servers? More data centers. This year we’ve recently profiled major expansions at three of Microsoft’s data center hubs in Virginia, Ireland and Washington state. Check out these stories for a closer look at the “cloud end” of Microsoft’s online experience.

  • The designer behind Google+ leaves Facebook for startup Intercom

    Well-known designer Paul Adams, who played an integral role in designing Google+ and then went on to Facebook, plans to announce on Friday that he is leaving Facebook and joining business collaboration startup Intercom as head of product design. Adams has been advising Intercom for about 9 months, and is leaving Facebook after just over two years.

    In an interview this week Adams told me that he will be taking inspiration from some of his design work with Google+ and the Google’s circles concept while building product at Intercom. “Humans want to form groups. We don’t want to show everything to everybody — that’s not how human beings are hard wired,” said Adams. With Google+ and circles, Adams said his team was attempting to solve that grouping issue in order to make it easier to talk within various social groups that users wanted to connect with.

    Intercom

    “The tricky thing to get right is that there’s a lot of effort involved with adding people to groups. That problem still exists; it’s not a solved problem yet,” said Adams. Companies like group messaging app Snapchat and photo sharing app Path are working on easier ways to solve these grouping constraints, he said.

    Intercom has built tools that enable businesses to connect with their customers. An Intercom customer can use the service to see the behavior of their online customers and message them about customer service issues and new offers. Like with Google circles, Intercom can segment customers into various types — for example, customers that are using certain features, or customers that bought items in a certain time period — and then message those segmented groups. “It gives companies insights into specific user patterns in their product,” explained Adams, adding “I think it’ll be huge.” GitHub is a beta customer.

    Physical Facebook Like button

    Intercom has around 20 employees and was incubated by 500 Startups. A little over a year ago the company raised a seed round from 500 Startups, Twitter co-founder Biz Stone, Huddle founder Andy McLoughlin, Dan Martell and Digital Garage. The company was founded by Irish co-founders Eoghan McCabe, Des Traynor, Ciaran Lee, and David Barrett, who previously built startup Exceptional.

    Adams is the latest designer to leave Facebook. The social network giant has been hard at work building up its design talent, bringing in key designers like Nicholas Felton, Ben Blumenfeld, Mike Matas, and Nate Bolt. Facebook has both acqui-hired and hired rockstar designers.

    But it hasn’t always been easy to keep those designers. Felton was hired back in April 2011, but he left after about two years: about the same stint that Paul Adams just did. After five years at Facebook, designer Ben Blumenfeld recently left for the Design Fund.

    It seems like there’s only so long that a young ambitious designer wants to remain part of the machine that is Facebook.

    GigaOM will highlight the web’s rockstar designers at our third annual RoadMap conference in November in San Francisco. Tickets will go on sale later this Summer, but to learn more about the event, and get access to the first tickets, go here.

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  • Before you buy a $199 Nexus 7, check the $149 Hisense Sero 7 Pro tablet

    The de-facto standard for small Android tablets is arguably Google’s own Nexus 7, which debuted last May. I was expecting to see the popular $199 slate get a refresh at last week’s Google I/O event, but that didn’t happen. Instead Google focused on software: Unifying the services and APIs between Android and Chrome. That opens up a window of opportunity for other Android tablet makers. Take, for example, the Hisense Sero 7 Pro, announced Thursday and now available at WalMart.

    Sero 7On the surface the Sero looks just like the Nexus 7 and it shares many of the same hardware specifications: a 7-inch 1280 x 800 IPS touchscreen, a quad-core 1.3 GHz Nvidia Tegra 3 chip, 10 hours of battery life and 1 GB of memory. The device also runs Android 4.2 out of the box, so the software is up to date. The Sero has a few extras though, when compared to the higher priced Nexus 7.

    Hisense’s new tablet includes a mini-HDMI port and a microSD expansion slot; neither of which exist on Google’s tablet. The latter port may come in handy, mainly because the Sero only has 8 GB of internal storage. In this area, the Nexus comes out on top with the $199 tablet offering double the capacity. But the Nexus doesn’t have expandable storage, so that 16 GB is all you get.

    If you want to output the Nexus 7 display to an external monitor you’re out of luck as it has no HDMI output nor does it support MHL adapters for that purpose.

    The Sero 7 Pro has a front-facing camera like the Nexus 7 but it uses a 2 megapixel sensor as compared the 1.2 megapixels on the Nexus 7 camera. Hisense also added a rear camera — not found on the Nexus 7 — with a 5 megapixel sensor.

    I may sneak over to my local WalMart to get a quick hands on with the new Hisense slate. If it’s essentially as good as the Nexus 7 with a few extra features included, I think it will be a hot seller at the large retailer. Of course, when Google eventually does give the Nexus 7 an overhaul, it could offer the current model for $149 or less.

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  • Bad news, Glass fans: Google Glass will probably launch with terrible battery life

    Google Glass Battery Life
    Whether or not Google’s connected eyewear will appeal to the mass market, early reviews painted Google Glass as a very intriguing product. It’s not without some faults, of course, and one of the biggest problems with early units was battery life. Glass reportedly goes for about five hours on a charge with average usage, which isn’t very impressive at all. Use the device for something like capturing long videos, however, and battery life can drop to as low as just “a couple of hours.” The version tested by earlier reviewers was just a prototype though, and Glass fans are hoping that Google will improve the device’s efficiency before launching it. But according to recent comments from Google cofounder Sergey Brin, that may not be the case.

    Continue reading…

  • These Are The Top Losers From Google’s New Penguin Update, According To Searchmetrics

    As it typically does with many major Google algorithm updates, Searchmetrics has released of the top losers from the Google Penguin 2.0, which the search engine rolled out this week. Based on this list, some big brands like Dish and Salvation Army were hit, as were some porn sites, travel sites and game sites. Even the Educational Testing Service was hit.

    “My first analysis shows that many thin sites, sites with thin links and especially untrusted links face the problem,” says Searchmetrics founder and CTO Marcus Tober. “In addition, some small business sites were hit because they haven’t taken SEO serious enough.”

    Here’s the list:

    Searchmetrics on Top Penguin 2.0 Losers

    Back in April of 2012, after Penguin 1.0, Searchmetrics put out one of these lists. Google’s Matt Cutts spoke out about it, saying it was inaccurate, because there had also been a Panda update, and the list was likely more indicative of that. The fact is that Google puts out algorithm changes every day, and any of these can potentially play into analysis like this.

    In fact, Google recently transitioned Panda into a rolling update, meaning it is being pushed out regularly, rather than coming in big waves like it used to. We’re not trying to discredit Searchmetrics’ list here. It’s just always best to take these things with a grain of salt.

    It’s worth noting that Searchmetrics put out an updated list after Cutts’ comments.

  • This Video Shows How Silly You Look Taking Pictures With Google Glass

    Google Glass could be the future of computing or it could be something we’re all sitting around laughing back on years from now. Actually, a lot of people are already laughing about it, and some are making videos ridiculing the device and those who wear it.

    This one doesn’t seem to be done in a mean-spirited way, but it does show you how silly you could look while taking pictures with Glass – one of things it’s supposed to be great for.

    [via Gizmodo]

  • Why you should do your own mobile app store research before buying a phone

    Have you heard the latest app store numbers? Apple and Google now offer 800,000 or more apps each. Google’s store has crossed the 42 billion app download mark, while iTunes surpassed 50 billion. Big numbers, indeed. That means Microsoft and BlackBerry, both with far fewer apps, simply can’t offer the same experience. Or does it?

    Google Play Android PhoneLast night I was reading a mobile app store report published by research firm Canalys on Thursday that suggests the “app gap” is still huge.

    And when talking about overall available apps, it is. Microsoft has around 145,000 apps for its Windows Phone platform and BlackBerry offers 120,000. But when Canalys took a deeper dive, something didn’t sound right to me.

    From the report:

    “Of the top 50 free and top 50 paid apps featured in the Apple App Store and Google Play in the United States, based on their aggregated rankings over the first 20 days of May 2013, just 34% feature in either the Windows Phone store or BlackBerry World (as of 21 May 2013). The Windows Phone store contained 16 of the top 50 free Apple App Store applications, and 14 of the top 50 paid. It contained 22 of the top 50 free Google Play store’s applications, and 13 of the top 50 paid. In comparison, BlackBerry World contained BB10 versions of five of the top 50 free Apple App Store applications, and nine of the top 50 paid. It contained 11 of the top 50 free Google Play store applications, and 11 of the top 50 paid.

    Dire numbers, no? Yet, we keep hearing from both Microsoft and BlackBerry that they now offer a majority of the top apps found in other app stores. Something doesn’t add up here.

    I didn’t do extensive research but I figured I’d have a quick look for myself as to what top apps are missing from the Windows Phone and BlackBerry stores. I fired up the Google Play store to see the top paid apps and then looked for them online in these two stores. Note that I haven’t yet checked the iTunes App Store, mainly because I’m back to using Android for my primary phone and tablet; plus I’m using a Chromebook and can’t install the App Store.

    Here’s what I found in my cursory look: Of the top 20 paid apps in Google Play that weren’t utility type applications, BlackBerry was missing two and Windows Phone lacked six; two of which were also missing on BlackBerry — Need for Speed, Most Wanted and Minecraft.

    Minecraft

    The latter strikes me as odd since Minecraft is one of the top indie game downloads on Microsoft’s Xbox 360. The four that were missing only from Windows Phone? World of Goo, Tapatalk, TuneIn Radio Pro (TuneIn is available) and Where’s My Water. That’s not too bad.

    So why the low figures from Canalys? It has to do with those utilities I mentioned, which are fairly specific to Android’s more open take on apps: You can modify system settings, install third-party keyboards, etc. Several of the top paid Android apps missing on the other two platforms are titles like: Swiftkey Keyboard, Titanium Backup Pro, Nova Launcher Prime (a home screen customizer), Beautiful Widgets Pro, Root Explorer and ROM Manager, for example. Several of these are in the top 10, in fact. And guess what: None of these are available for iOS either.

    One would get a completely different comparison if device-specific utilities were ignored and Canalys does admit it:

    “The lists also include a small number of apps, such as ‘Find My iPhone’, that are specific to a particular ecosystem, as well as some utility apps, such as flashlight apps, for which similar offerings with equivalent functionality are available. Taking this into account, the picture can be made a little more optimistic, but the presence of clear gaps in their inventories cannot and should not be masked.”

    Let’s face it: There are many ways to measure the “app gap” between platforms. It is real because each platform has its own requirements, APIs and corresponding app store. Unless we were all running cross-platform web apps — something that is poised to happen on desktops with Chrome — there will always be apps available for some mobile platforms and not others. And one could measure the top 20, 50 or whatever number they wanted across various stores to get different results.

    If you’re researching a mobile platform, the app ecosystem is undoubtedly important. But the best person to determine if a platform’s ecosystem will work for you isn’t a third-party, a research firm or me. Figure out what apps you need to use on a regular basis and check the stores for yourself. You’ll likely find that the best opinion on this is your own.

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