I usually pay my landline as well as electricity bills through the Bill Pay facility linked to my Citibank account. When i logged in to pay the bills over the weekend, i was informed that the facility was withdrawn owing to them moving to a new software platform. I was in no hurry, and so waited.
This evening, i logged in, to notice the site could now be used to pay bills, and i was pleased. I retrieve the biller details saved earlier, and proceed to pay the electricity bill.
I am faced with a ‘Invalid Bill number‘ error.
I recheck and try 4 times.
No luck.
I then try with the Airtel broadband biller details.
This time it says ‘Invalid Account number‘.
I am now irritated. If there was a major platform change, shouldn’t it be released only after proper testing?!
I am now left to the mercy of having to either pay the bill manually, which i have never done in the past 3+ years. :Frustrati
Anyone else facing a similar issue?