Author: Chris Morran

  • Blockbuster Uses Canadian Stores As Collateral To Make Deal With Fox & Sony

    Never you mind Blockbuster has admitted they might need to declare bankruptcy, or that it’s in danger of being thrown off the NYSE, or that its single biggest investor dumped his stock in a 3-day fire sale… the once-majestic video rental giant is still gripping onto life with both of its arthritic hands, having signed deals with two more studios — Fox and Sony — that will allow Blockbuster to make new movies available across multiple platforms on the day of release.

    It’s very similar to the deal made with Warner Bros. a few weeks ago and will help the struggling video vendor to compete with on-demand video providers and DVD delivery service Netflix.

    Perhaps more important to Blockbuster is that the deals with Fox and Sony is that the studios have restructured Blockbuster’s payment terms, making it easier for the company to restructure as it attempts to avoid going under.

    The catch is that, for Blockbuster to get those payment terms from Fox & Sony, it had to essentially offer up all of their Canadian assets — including 459 retail stores — as collateral, giving the studios first lien on these assets.

    Do you think this is enough to keep Blockbuster afloat? Or are they just kidding themselves?

    Blockbuster press release on the deal

  • VIDEO: Tiger Woods’ Creepy New Nike Ad

    In case you have been comatose since Thanksgiving, Tiger Woods has been in the news a lot because the Masters will be broadcast in 3D or something. In advance of that golf tournament, Tiger Woods has returned to the world of being a human billboard with this new ad from Nike, which resurrects the golfer’s dead dad.

    In the ad, Woodsy stares into the camera — Is he trying to seduce me? Because it’s working! — as the voice of his late pop Earl Woods lectures his Casanova son about personal responsibility.

    “Did you learn anything?” Earl asks Tiger.

    Yeah, he learned that he can still cash in on the biggest personal embarrassment in sports history. Hole-in-one, Tiger!

    And then there’s this version (thanks JayCutler!) replacing Early’s voice with Morgan Freeman from Shawshank Redemption:

  • Worst Company In America Sweet 16: Anthem BCBS VS GM

    It’s the bankrupt against the morally bankrupt! In the first round of WCIA 2010, bailed-out car giant GM surprised early prognosticators by handily beating recall-happy Toyota. And in one of the closest fights so far, rate-hike-happy Anthem beat Assurant by an uninsured broken nose.

    With a coveted spot in the WCIA Elite 8 on the line, we want to know which company you think deserves some time in the naughty spot.


    This is a post in our Worst Company In America 2010 series. The companies competing for this honor were chosen by you, the readers. Keep track of all the goings on at consumerist.com/tag/worst-company-in-america. Print the bracket, here.

  • Survey: Which Airline Fees Are The Most Evil?

    Between Spirit Airlines deciding to charge for carry-on bags and Ryanair installing pay toilets on their planes, it hasn’t been a good PR week for air travel. But not all airline surcharges are created equal, so we want to get your feedback on which extras — from food to headphones to legroom — get your blood boiling the most.

    Click the link below to rate how the different fees make you feel. The survey will open on this page.



    Explorer & Chrome users CLICK HERE TO TAKE THE SURVEY

  • Slap-Happy Pappy Pleads Guilty To Punching Kids At Walmart

    It seems like, oh about three weeks ago that we wrote about the grandfather who was arrested for punching kids in the head while their parents weren’t looking at an Ohio Walmart. In an update to that story, the slap-happy grandpappy has decided that, because it’s not a little kid, he won’t fight the legal system and has pleaded guilty.

    According to the plea agreement on the three counts of assault, the 68-year-old kid-puncher was sentenced to five years’ probabtion and fined $150.

    For those coming to this story late, the assailant would roam the brightly lit aisles of his local Walmart and — with a key sticking out from his fist — punch children in the back of the head all for the “thrill” of getting away with it.

    Ohioan sentenced for striking kids in Walmart [AP]

  • Judge Fired In The Case Of The Overdue DVD

    Remember a few weeks back when we wrote of the Colorado teen who was arrested for an overdue DVD from his local library? There’s an update — the judge who issued the arrest warrant in the case has been fired.

    According to the Denver Post, the judge had been given the offer to resign after nearly 30 years on the bench by the city council of Littleton, CO, but he refused so they sent him packing.

    “I’m disappointed and saddened the situation has reached this stage,” one council member said.

    Here’s the background: A 19-year-old kid borrowed a DVD of House of the Flying Daggers from his library and then failed to return it when it inadvertently got packed in with a bunch of boxes while he was moving to a new town.

    Since the retail value of the DVD was over the library’s threshold for what they consider theft (as opposed to an acceptable loss), a summons was sent to the teen. However, he never received it because it had been sent to the wrong address.

    So when the teen didn’t show up for the court appearance he didn’t know about, the judge issued an arrest warrant.

    Problem is, the teen had coincidentally returned the video a week before the hearing and the library had sent a letter to the judge to let the court know about it.

    Regardless, the teen was arrested a couple weeks later when we was pulled over for speeding and police noticed the outstanding warrant.

    The nail in the judge’s coffin, as far as the city council was concerned, was when they looked through his actions in similar cases and found 71 incidents in which a warrant had been issued but had not been properly served.

    But even the wrongfully arrested teen thought the judge deserved a second chance.

    “He’s a great judge,” he said. “I heard a lot of good things about him. I honestly don’t want them to fire him over this.”

    Littleton fires judge who issued warrant for overdue DVD

    Thanks to Ken for the tip!

  • CVS Is Charging $.20 For This Free Toothbrush & Tongue “Scrapper”

    Consumerist reader Dan recently went to his local CVS to score some toothpaste when he noticed that the store was offering two versions of the same 6-oz. tube of extra whitening, maximum strength, sensitive toothpaste. One was just the toothpaste while the other came with a free toothbrush… And then he looked at the price tags.

    Let’s throw this over to Dan for more:

    I was about to purchase a tube when I noticed a similar six oz tube package next to it, claiming that it also contained a “FREE! Orbit Sensitive Toothbrush”. I was about to buy it when I noticed that it wasn’t actually free, but 20 cents more. The price verification machine in the store confirmed the two prices.

    The pictures of the products are below and you can see that they are the exact same thing with the exception of the toothbrush, which has something called a “tongue scrapper”… in case you want to scrap your tongue.

    Considering that Dan double-checked the pricing at the store with the barcode scanner, it would appear that this CVS is violating FTC guidelines on what “free” means. In a nutshell, you can never charge extra for something you advertise as a “free” bonus.

    If you see anything like this, it’s best to contact your state’s Weights & Measures office or the Attorney General. They are the best people to determine if a violation has occurred and what steps need to be taken.

    tbrushcloseup2.jpg
    tbrushcloseup.jpg

  • Consumerist Shames Best Buy Into Rebranding Optimization?

    If you’re even a semi-regular reader of Consumerist, you probably remember back in January when we blew the lid off Best Buy’s overpriced and unnecessary computer “optimization” deal. Well, that report has caused Best Buy to make changes to their optimization offering — problem is, all they’ve changed is the name.

    A Consumerist reader identifying themselves as a Best Buy/Geek Squad employee wrote in to alert us that “optimization” has now become “Quick Tune-Up”. He also sent in the above image of the latest Geek Squad price list showing the new name — and the same old optimization.

    Quoth the tipster:

    Today my company had a meeting about new strategies and prices for our Geek Squad services… During the meeting, management actually mentioned your article, and informed us that because of the bad press given to the Computer Optimization, it is from now on to be referred to as a “PC Quick Tune Up.” It is the EXACT same service at the EXACT same price; the name is the only thing that changed.

    If you’re unfamiliar with the to-do about optimization, for $39.99, a Geek Squad employee would run a few simple tasks (downloading updates, deleting trial software) that our tests showed did absolutely nothing to improve the performance of the computers.

    We’ve reached out for comment to Best Buy and will update this story if/when they get back to us.

    RELATED:
    * Best Buy Optimization Is A Big Stupid Annoying Waste Of Money
    * Shocking: Best Buy’s “Mac Optimization” Sucks Also
    * Some Best Buys Still Forcing Computer Optimization, Being Jerks

  • Ex-Stripper Files Lawsuit After Seeing Herself On Billboard

    For as much as exotic dancers (you might call them strippers) show off when they’re spinning around the brass pole on stage at the club, most of them are pretty private about their profession when they’re not at work. That explains why a former dancer of the exotic type filed a lawsuit after she saw a picture of herself being used on a billboard — for a club she never even worked at.

    “I was riding in the back of a taxi minding my business looking out a window and, boom, there I am, massive in my underwear for Scores,” the ex-stripper — formerly a dancer at the Penthouse Executive Club — told the NY Daily News about seeing herself on a billboard for the Manhattan strip cub. “I about fell out of my seat.”

    So she has filed a lawsuit claiming that she was forced into the 2008 photo shoot and never gave permission for the pics to be used by anyone other than the Penthouse Club.

    “She was forced to take these pictures and she never gave anybody consent to use her image,” said her lawyer. “She was told she would never again work for Penthouse unless she took the pictures… There’s a difference between dancing in a small area at a club and having your scantily clad picture put on a billboard for all New York to see.”

    On a separate note, anyone wishing to visit Scores while in NYC should be advised that at least one of the women in their billboard doesn’t work there. And we do not believe in false advertising.

    Former stripper Nicole Hughes claims she was duped into posing for billboards for Scores [Daily News]

  • Best Buy’s “Mostly Free” Recycling Cost Me $20

    Consumerist reader Jacqueline recently took a pair of old computers to be recycled at her local Best Buy in Virginia because, after close examination of the chain store’s recycling policy, she understood that it would be free. Alas, as she quickly found out — What Best Buy says in writing may not be true in reality.

    According to Best Buy’s stated recycling policy for Virginia, “most things are recycled absolutely free, with a few restrictions.” In a box listing the products they will and won’t accept, the only specific items mentioned that will be charged a fee for recycling are “televisions and monitors.”

    The sole mention of a charge for computers is a $9.99 fee for them to remove the hard drive, which is why Jacqueline and her husband removed the drives themselves before heading to Best Buy.

    And that’s also why they were surprised when they were told there’d be a charge for accepting the computers:

    When the CSR told me that it would cost $10 for each PC, but that they’d give me a $10 Best Buy gift card in return, I questioned that, and pointed her to the web site. She first brought me an old printout from 2009 of the recycling policy, which was different from the current one, allowing only two items per household per day and charging $19.99 for certain items. I brought up the current version on my PDA, and asked her to look at it as well.

    She read the page on her PC (though I had to point her to the Virginia-specific page), and she told me that just because computers aren’t listed as requiring a $10 payment, that doesn’t mean that it isn’t required. “It costs us money to ship them back. We only take for free small items like cellphones that can be dropped in the bins at the front door.”

    In the end, Jacqueline took the two $10 gift cards, but should she have had to?
    If you’re not a Best Buy shopper and don’t intend on using the cards, aren’t you really just out $20?

  • PHOTO: KFC Double Down Spotted In The Wild

    Consumerist reader Ed must live in one of the test markets for the KFC Double Down — you know, the bacon sandwich on fried chicken “bread” — because he was able to snap this photo of the infamous sandwich days in advance of its April 12 national launch.

    While not as appetizing as the pic in the ad, I think it still looks tastier than vegan version, right?

  • Worst Company In America Sweet 16: Capital One VS Ticketmaster

    It’s the face-off of exorbitant fees! In the first round, sports/concert ticket monopoly Ticketmaster thumped NBC. Meanwhile, in a battle of banks, Capital One edged out Chase (I have a feeling it’s the annoying “What’s in your wallet?” ads).

    So, Consumerist readers, which one of these companies deserves to be charged a $25 service fee with an APR of 30%?


    This is a post in our Worst Company In America 2010 series. The companies competing for this honor were chosen by you, the readers. Keep track of all the goings on at consumerist.com/tag/worst-company-in-america. Print the bracket, here.

  • Home Depot Adding New Jobs For First Time Since 2006

    Looking for a job? Then this might be a bit of good news — Home Depot is so hopeful about the economic rebound that they’re adding new in-store positions for the first time in four years.

    The Depot, which currently employs around 317,000 folks, made the decision to hire new employees after higher than expected sales in the fourth quarter of 2009. (And I thought I was the only one who bought his mom a bandsaw for Christmas!)

    Let’s hear from Home Depot CEO Frank Blake:

    We made a very conscious decision this year to hire into our projection… The fourth quarter was more positive than we anticipated so we revisited some of our planning assumptions toward the end of 2009.

    He did not, however, say how many new hires Home Depot plans to take on in the coming months.

    Home Depot hiring workers [Detroit News]

  • Ryanair Going Ahead With Pay-To-Potty Plan

    Almost a year after announcing their plans to charge passengers for using toilets on their planes, discount airline Ryanair is finally pushing ahead with not only installing the pay potties on their jets, but cutting down the number of toilets available to passengers.

    Or as the very British Daily Mail puts it: “Spending a penny on a flight will soon cost as much as a pound.”

    Ryanair is currently redesigning their cabins to install the pay toilets on 168 of their planes, which will cost about $1.40 per trip to the loo. Additionally, they are cutting the number of toilets on the plane to make room for extra seats.

    Says a rep for Ryanair:

    By charging for the toilets we are hoping to change passenger behaviour so that they use the bathroom before or after the flight… That will enable us to remove two out of three of the toilets and make way for at least six extra seats on board.

    Which is worse — this or Spirit Airlines charging for carry-on bags?

    Ryanair confirms it WILL bring in charges for on-board toilets [Daily Mail]

  • GM Loses Another $4.3 Billion; Expects To Be Profitable In 2010

    Since General Motors declared bankruptcy last July — and received over $50 billion in federal aid to stay afloat — the company has really managed to turn things around, only losing $4.3 billion in the months since. And some people wondered how GM beat out Toyota in their Worst Company In America match-up.

    And yet, the car maker thinks they’ll not only be able to turn a profit in 2010, but also be able to pay back the investment cash from both the U.S. and Canadian governments… in just a few months.

    says GM CFO Chris Liddell:

    As the results for 2009 show there is still significant work to be done. However, I continue to believe we have a chance of achieving profitability in 2010… We are also dedicated to delivering on our commitments to our stakeholders. For example we remain committed to repaying the outstanding balance of the U.S. Treasury and Export Development Canada loans by June 2010 at the latest.

    They plan on doing this by going public some time this year, though GM has not set a date for when the IPO might occur.

    Reads GM’s official statement:

    Going public will enable the company to invest in designing, building and selling the world’s best vehicles, attract the best people and access the capital markets. One of the most important measures in establishing the foundation for going public is the company’s ability to return to sustainable profitability.

    So we wanna know:

    Official GM statement

  • Should The Hummer Be Saved?

    Just a few weeks ago, it seemed like a done deal that General Motors would be putting their Hummer brand out of its misery. But a group of Hummer fans (because who doesn’t love an occasional Hummer?) is going to make a final stand for their favorite vehicles at a summit in Chicago this weekend.

    The group Capital & Labor International Coalition (we’ve never heard of them either), has reportedly set up the confab in Chicago for April 11 to discuss how they believe the Hummer brand can be pulled back from extinction. The group has sent out invites to everyone from shareholders to Hummer’s CEO to UAW leaders to Sen. Rolland Burris of Illinois.

    Says the chairman of CLIC:

    We have researched the GM/Hummer situation for the past month, and we believe that Hummer can be saved and continue to offer great jobs and products in America and globally.

    What do you think? Can the Hummer be saved? More importantly, should it be saved?


    Report: Chicago-area ‘Save Hummer’ rally planned for April 11 [autoblog]

    ‘Save Hummer Motors in America Summit’ to be Held in Chicago [Automobile Mag]

  • Don’t Fall Asleep On A Plane; You Might Wake Up In The Hangar

    Just about anyone who has taken a long flight has fallen asleep in their seat for at least a few minutes. But most of us wake up when the plane lands. And in only the rarest situation do we wake up in an otherwise empty jet… inside the airplane hangar. But that’s exactly what a passenger on an Air Canada flight says happened to him.

    According to the passenger, a 31-year-old professor from the UK, he’d nodded off during his flight from Calgary to Vancouver and didn’t wake up until 90 minutes after the plane had landed.

    The passenger, who had begun the day in London before connecting to the Vancouver-bound flight in Calgary, says he’d been up for 24 hours when he finally fell asleep.

    “The last thing I remember was taking off from Calgary. I knew I was safely on board and there was no further destinations and it was all good,” Mr. Lines added. “Somebody would wake me up at the end.”

    He was right, but it wasn’t a fellow passenger or flight attendant. It was a mechanic who had boarded the plane after it had been towed into the hangar.

    “He said, ‘Don’t worry. You should have got off an hour-and-a-half ago,’” recalls the passenger. “If I’d been a vulnerable passenger, a young girl or elderly, it could have been a lot worse,” he added. “The other implication is that if I was a terrorist, then I’ve got an hour-and-a-half after the plane’s landed, all by myself, in a secure area on a plane.”

    According to the passenger, this is the response he received via e-mail from an Air Canada rep:

    Although there was no excuse for the incident that occurred, it appears the flight attendant on this occasion was dealing with several wheelchair passengers and co-ordinating their departure from the aircraft…

    Although the flight attendant advises he did look back into the aircraft to check for any passengers still on board, he did not walk through the aircraft cabin as he was engaged with handling the passengers in wheelchairs requiring assistance.

    I can assure you that no previous incident of this nature has occurred and that this matter has been thoroughly reviewed with the crew member concerned and other crews operating similar aircraft to ensure an incident of this type does not happen again.

    Please accept our sincere apologies for the inconvenience caused to you on this occasion.

    As a “gesture of goodwill,” the passenger was offered a one-time savings of 20% on up to four tickets for future Air Canada flights.

    Says Rip Van Winkle: “I suppose the moral is next time I fly to Canada, I’ve got to wear something a bit more reflective or glow-in-the-dark so someone can see me.”

    Air Canada passenger left on plane, wakes up in hangar [National Post]

    Thanks to Jayme for the tip!

  • Verizon CEO Won’t Confirm Or Deny iPhone Reports

    The rumor winds have been stirring for months about AT&T seeing an end to its iPhone monopoly with Apple set to launch a model that could work on Verizon’s network. Today, Verizon’s CEO would only admit that his company has expressed an interest in being able to offer the iPhone to its customers.

    Appearing before the Council on Foreign Relations this morning, Verizon’s Ivan Seidenberg said his company has told Apple it wants to carry the iPhone, but wouldn’t comment on if that is in the works or if it’s still just on Verizon’s wish list.

    The latest round of Verizon iPhone rumors stem from a Wall Street Journal report that Apple has not only created an iPhone that will run on the CDMA networks used by Verizon and Sprint, but that the company is ready to start mass production of these devices as early as September.

    Currently, the device only works on the GSM network used by AT&T (T-Mobile also uses GSM).

    It is possible that Apple could be manufacturing CDMA phones for the non-US market, thus allowing AT&T to maintain their exclusivity on the product.

    Verizon CEO has told Apple of iPhone interest [Boston Globe]

  • Introducing The Vegan Double Down!

    It had to happen eventually, but we are a bit surprised that it happened before KFC was even able to get their infamous Double Down (aka the bacon sandwich on fried chicken bread) to market — The folks over at Vegansaurus have put together this animal-friendly version of the Double Down.

    As vegans, we’re of course bound by blood oath to be outraged by meat surrounded by meat and drizzled in dairy, especially when mass-produced by a megacorp dedicated to poisoning as many people worldwide as possible. But sometimes something is just too ridiculous to hate, and like a game of culinary marry-fuck-kill, we saw the Double Down and chose “fuck.”

    The Vegansaurus crew have reverse engineered the Double Down and replaced everything — including the mysterious “Colonel’s Sauce” — with vegan analogs.

    You will eat about half of this before realizing what a mistake it’s been. But until that moment, it will taste like sweet, deep-fried heaven.

    Get the whole recipe and try it for yourself over at Vegansuarus.com

  • Comcast Wants Me To Cut Down Their Cable Myself

    We’re sure that with the snow and rain storms in recent months, service techs for all the cable companies have had their hands full with repairing service outages and reconnecting customers, but this is the first we’ve heard of a cable company just telling a customer to do their job for them.

    Consumerist reader Sparky writes in to share his tale of how Comcast tried to get him to do their dirty work:

    Several weeks ago snow falling from my roof managed to yank down the cable line coming into my house. Since them it has been hanging across my yard and blocking my driveway.

    After determining the cable belonged to Comcast (Verizon and BGE both confirmed it wasn’t one of their service lines) I called Comcast to schedule a technician to come to the house and “re-tack” the line. I am not a current Comcast customer.

    The individual I spoke with told be someone would be out to fix the line in 2-3 days. No one showed up.

    I called back today (two weeks after the initial call) to find out what was going on, and to see when someone might be coming out. The person I spoke with today told me the request was still in the system, but no one would be able to come out to fix the line. He recommended I cut the line myself and remove it.

    Really? Their response is to have a homeowner climb halfway up their house, cut a dangling utility cable and then – presumably – climb up a telephone poll to cut the cable free? While I am not currently a Comcast customer, this shoddy service all but guarantees I never will be.

    Has this happened to anyone else out there?

    Remember, you’ll have the chance to vote for Comcast when they face off against United Airlines in Consumerist’s Worst Company In America Sweet 16!