Author: Dave Greenbaum

  • Apple Backup Returns with an Update

    Apple quietly introduced a much needed update this week: Backup 3.2. I’m a big fan of Apple’s easy-to-use, yet often quirky backup solution. However, back in November I noticed that the program was quite long in the tooth after its second birthday still stuck at version 3.1.2. Did Apple follow my suggestions on what to change? Barely.

    First on my list was the obvious change of reference from .Mac to MobileMe. Also on my list were modifications to the backup Quickpicks. Apple removed the out-of-date reference to Internet Explorer, but still fails to include backup of non-Apple products such as Quickbooks or Firefox. The Internet Explorer reference was the only noticeable change to the Quickpicks.

    Missing from the update were my feature requests for encrypted backup and backup of iPhone data. Maybe that will be in 3.5. This was, after all, only a minor point release.

    Still, some new features were added and the update isn’t merely a modernization of antiquated references to outdated products. Part of this modernization is a requirement for Leopard or higher to run.

    Backup’s file structure for iDisk has changed and your first new backup will be a “Full backup,” which means it can take some time. You’ll still be able to restore from old backups, but you won’t be able to append to them. Fortunately, Backup duplicates your old backup scripts. Be prepared for the additional time of a full backup. Backups to hard disks or DVDs appear to remain unchanged.

    Another feature of iDisk backups is automatic recycling of old backups. Previously with Backup, if you set a scheduled backup to the iDisk, you’d eventually fill it up and have to delete your oldest backups and sometimes completely start from scratch. Backup 3.2 now will automatically delete your oldest backup. For daily backups, that’s after 30 days and for weekly that’s 12 weeks. This schedule is not changeable. The only way to prevent recycled backups to an iDisk is to set it up for a manual schedule. For many people that’s just fine and is consistent with other online services such as Carbonite and Mozy.

    Backing up to local media or a network share remains mostly unchanged. The language of the backup schedule slightly changed and Backup no longer allows a backup schedule of every six months. The most you can schedule on an interval is a quarter (in 3.1.2 referred to as 3 months). Recycled backups to non-iDisk destinations allows recycling to be optional.

    In quick testing I noticed an obvious change in speed of both the backups and the restores. My first full backup via 3.2 took less time than my incremental backups in 3.1.2! Similarly, old restores are typically a pain and take an inordinate amount of time for even small files. I used my address book files as a test file. In total, that folder is about 16MB. Restoring from the iDisk took about 10 minutes with 3.1.2. After doing my full backup with 3.2, restore took less than a minute. Awesome! My network backups also completed restores in record time. Clearly the file structure is improved.

    If it’s been a while since you used Backup, now might be the time to give it another try. Apple states it has improved the “overall reliability” and from what I’ve seen so far it’s true. If you’ve got that extra space on iDisk, might as well use it as another backup destination. Realize the backup is not encrypted, though. Hopefully that’s in the 3.5 or 4.0 version.

    For those interested in cloud computing or data centers, check out our Structure conference in June.

  • Numbers on the iPad: Doesn’t Add Up

    Numbers for the iPad is an outstanding standalone application. The creation of basic spreadsheets is uniquely optimized for the iPad layout. However, Numbers does not share well with others, and if you use Excel at all, you should probably just move along to another app. Numbers is “fun” but not terribly functional.

    When first opening the Numbers app, a “welcome” spreadsheet walks you through the very basics. A spreadsheet on making spreadsheets! Once you do the walkthrough you can either create a new blank spreadsheet or use one of the 15 provided templates including a Mortgage Calculator, Auto Log, Travel planner and more.

    Usage

    Navigation within the spreadsheets is very similar to the desktop version of Numbers. Tap on a cell to change the contents and a specialized calculator shows up at the bottom of your screen. From there you can tap out your info or use the side pad to switch to functions (250 are included), standard input keyboard, date/time functions and logic. One difference between desktop and iPad versions is the use of tabs. The iPad version has stylish tabs at the top to move between sheets, while the desktop version puts sheet navigation on the side.

    Similar to desktop Numbers, the Inspector includes the ability to insert Photos, Tables, Charts, and Shapes. Items naturally flow around existing data and editing a chart is simply a tap and drag. Instead of being a palette, the inspector is a drop menu in the upper right hand corner of the iPad. As with other applications, undo can be accessed from a button or by simply shaking the iPad. Even if you aren’t familiar with Numbers (Excel fan here!), it was extremely easy and intuitive to understand.

    Getting help on the iPad version of the iWork suite requires a connection to the internet. When you choose Help from the Tools menu, Safari opens to a custom Apple webpage. This significantly limits Help’s usefulness, especially in situations such as an airplane when internet access is unavailable or cost prohibitive.

    Importing Limits

    If you want your spreadsheets to live their lives from creation to deletion inside the iPad ecosystem, this review would be over. Awesome product well worth the $9.99. However, the process of importing and exporting documents complicates things significantly. Mark Crump’s and Chris Ryan’s observations of the obfuscation are similar to mine.

    To get spreadsheet information into the iPad, you have a three basic choices. The most obvious one, using your iDisk, is not supported! That’s a game-ending flaw in my opinion. Before using Numbers, I used Quickoffice to edit files on my iDisk. Unfortunately, as of this writing Quickoffice has not been recompiled for the iPad and looks ugly. Whichever method you choose, it’s important to note the changes are not synced directly. The iPad makes a copy and changes you make are saved to internally to the iPad.

    So how do you get an existing spreadsheet into Numbers on the iPad? First, you can access it via an email attachment either through the iPad Mail app, or via Gmail’s web interface. Safari was smart enough to allow me to open an Excel attachment from Gmail into Numbers. That was a welcome surprise.

    Second, you can access it via the iWork website. Open up a spreadsheet there and the iPad will offer to open it within Numbers.

    Finally, you can use the iTunes file sharing function. Plan in advance though, because you can only do this via a direct iTunes USB sync with your desktop.

    Exporting Problems

    After completing your work, your options for getting your spreadsheets off of your iPad are extremely limited.

    Unlike the importing of a spreadsheet, Numbers does not allow exporting from the iPad into Excel format. Windows users can just sit this one out, since Numbers is not made for Windows. You can export to .pdf so the file can be read in Windows, but not edited.

    Similar to the import function, you can email a copy of the spreadsheet in Numbers format or PDF via the Mail app or place it on iWork.com. If you want to re-edit that same file, you’ve got to import the spreadsheet again which unfortunately leaves you with multiple copies of the same spreadsheet on your iPad. The export function is designed for a final product and “sharing” isn’t really supported. Worst of all a 500K Excel converted spreadsheet was considered a “large file” and took over a minute to compile for mailing.

    Using the iTunes File sharing function will prevent multiple copies of the same file, but it requires you to do a sync in order to access it. This is a cumbersome function for a mobile device and downright stupid for purchasers of MobileMe who rarely if ever sync to their desktop.

    For spreadsheet novices, Numbers might be a great way to store and calculate information while on the go. If you want to actually share the spreadsheet with your desktop computer, Excel, or Windows users, wait for Quickoffice to be optimized for the iPad or another product that supports richer import and export functions.

  • iPhone vs. iPad: Do Games Really Scale That Well?

    Like many of you, I’m addicted to Plants vs Zombies. When an “HD” version for the iPad was announced, I gladly ponied up the $9.99. Maybe not totally gladly as I already owned the iPhone game, but then I thought that it would be a great comparison of iPhone versus iPad games.

    First, let’s stick with the original iPhone App compatible with the iPad. On my iPhone 3GS, it boots on average in about 12 to 14 seconds. On the iPad, it averaged 6 to 7 seconds. Wow. I can either play it in 1x “original” size on the screen or play it magnified via the 2x icon in the lower right hand corner. Playing a game in the 1x version is difficult. The screen seems tiny and it’s awkward to hold the iPad and click inside the virtual iPhone screen.

    When in 2x mode, the game is more naturally played, but of course everything is more pixellated because of the doubling effect. Playing the game was perfectly acceptable in my opinion in 2x mode. That is until I tried … Plants vs Zombies HD

    Pictures speak louder than words and here are the pictures from the game at roughly the same level (be sure to click on them to see the full-size).  You can actually see the arms falling of the zombies and other details. Play is slightly different as seed packets and other items are moved to the top of the screen to allow more detail in the house on the side. Interesting that the app loads in about the same time as the original app: 6 to 7 seconds.

    Market conditions and the whim of developers will determine which apps will be worth shelling out the money for the iPad version and which will be updated at no cost. Plants vs Zombies sucked my brain and my wallet in order to get me to pay again for the same game, and it was well worth it! What about you?

  • Walkthrough: Initial iPad Setup

    After unboxing my iPad and powering it on for the first time, I had to connect it to iTunes before actually being able to use the new toy. Did I say toy? I mean the magical and revolutionary device. That’s disappointing because people want to use their iPad right now! The process of setting up the iPad in iTunes is very straightforward, similar to setting up an iPhone, but with a few quirks and one possible, rather funny bug.

    As soon as you plug the iPad into your Mac, iTunes 9.1 will open and you’ll see a welcome message. Be sure to upgrade to the latest version of iTunes before hookup.

    Click through that and there’s that license. Does anyone actually read these things? If you say no, does it self-destruct?

    Next up is where you tell the iPad about your iTunes account. If you are new to the world of iDevices, you also have the option to set up a new account here

    Apple doesn’t miss a chance to up-sell its MobileMe service.

    OK, finally we are in the final stretch here. On the next screen, you get to choose whether to set up your iPad from scratch or restore from a previous backup. The dialog allowed me to to select the backup from my iPhone, which would presumably be a big time-saver if you have an extensive collection of apps (and their settings) you want to transfer over to the iPad. I saw a cute bug here: the message says “An iPad has previously been synced with this computer” — unless your name is Steve Jobs, it is very unlikely you have synced an iPad with your Mac before today! And if you did, you probably are violating an NDA by telling us this fact.

    Now it’s time to name your new baby. This year’s hot names include the always-popular “Michael” and “Clohe.” Sharing this iPad is going to be an issue I know.

    Ah, finally, the main screen. It is very similar to the iPhone management screen in iTunes. You can see at a glance how much disk space is on your iPad, and what version of software it is running.

    The “Info” tab is where you will see your detail sync settings for things like contacts, email, and address book entires. You can also set up MobileMe from here if you didn’t earlier.

    The next set of tabs are familiar to anyone who has used another iDevice. The apps tab allows you to sync and arrange apps. Unfortunately, when I told it to sync apps, it selected every app I owned, well over 100 of them, making me manually un-select the numerous apps I didn’t want to install. The other tabs, like music, movies, iTunesU, podcasts and photos are exactly what you’d expect. If you sync photos, the software will have to optimize them for the iPad, which can take quite a while if you have a large photo library. In retrospect I would recommend avoiding this step for initial setup. Lastly, we have a brand new tab: Books. This is where you will manage books you by with the iBooks app or iTunes. I don’t have any yet — but this will soon change!








    One interesting quirk I noticed while doing my initial sync is that the iPad didn’t charge while syncing. I have my iPad’s USB cable hooked to my Apple Keyboard rather than directly into my Mac, so I suspect perhaps not enough power is available for charging. When I plug it directly into the Mac via the USB cable, it charges as expected.

    There you go, start to finish it was about half an hour. If I would have avoided the Photo sync it would have been less than five minutes.

  • Put a Case On It: Protect Your iPad Day 1

    When I spend $500 on a device, I want to keep it well protected. As many know, AppleCare does not protect against accidental damage. Unfortunately, many vendors simply don’t have cases ready, and Apple’s cases are hard to come by at the moment. Naked iPads? For someone as paranoid as me, I shudder at the thought.

    I sent out an “all call” for iPad cases and agreed to only look at cases that are ready for sale today, not pre-production or preview units. These are all cases that vendors told me are in stores or able to be ordered online for immediate delivery. Here are some of the ones I liked.

    Belkin Pleat Sleeve: $39.99

    The Belkin pleat sleeve is a basic iPad sleeve with something extra. The front pleats aren’t just stylish, but provide a thick cushion to give extra protection to the screen from daily mishaps as well as provide a pocket for your headphones and other accessories. I was able to fit quite a bit of stuff in that little pocket. This will be the normal in which I carry my iPad. The front pocket is the killer feature for me.

    Hard Candy Bubble Sleeve: $49.95

    As Chris wrote, Hard Candy was ready for the iPad release today and easily got me a case for the new member of the family. The Bubble Sleeve provides serious protection. This isn’t a typical neoprene sleeve. The case has thick, sturdy padding on all sides to protect your new investment. Similar to the Belkin sleeve, the Bubble Sleeve has extra cushioning to protect the screen. What I like about this case in particular are the red rubber grips that hold the iPad securely in place. This case will be my travel case. I’ll want to add a little bulk if I’m going to be putting this in an overhead bag or under a seat on the plane. The Bubble Sleeve will be perfect for students who will put 30 pounds of books in a backpack along with their iPad.

    Griffin Elan Passport: $49.99

    The Elan Passport is weak on protection, but strong on style. While it provides a hard front and back for the iPad, it does nothing to cushion it or protect the sides. Very similar to Apple’s iPad Case, the Passport is a portfolio. Open it up and you’ll have your iPad to the right and slots for business cards and other information on the left. I’d use this case for daily work on the job to maintain a professional and classy image. This is the case I’d want to see on my doctor’s desk.

    Three very different cases, all available today. The future will bring more of these protective gizmos, but Precious needs one today! How can I even think of leaving this “magical” and “revolutionary” device unprotected? Apple’s loss is Belkin’s, Hard Candy’s and Griffin’s gain.

  • Quick Tip: How to Get an iPad Today Without the Lines

    While people wait in long lines today to get their iPad, the hidden story of the day are the “other” places to buy iPads. Everyone knows Apple Stores, as well as some Best Buy locations, are selling the iPad. However, there are also “select” Apple Authorized Resellers who also are getting the iPad today.

    To my pleasant surprise this morning, I waited outside my local Apple Specialist location, and guess what? No line. I was in utter shock. I also spoke with a few of the college bookstores that sell Apple products and they too told me they’ll have the iPad today, and probably will have little or no lines in front of their stores. Not every Apple Specialist or college bookstore will get the iPad, so before you drive 50 miles, it probably wouldn’t hurt to give them a call.

    Don’t get me wrong, waiting in line is a “magical” and a “revolutionary” experience. Chilling with the other early adopters (it’s 41 degrees here in Kansas this morning), is fun. However, if you really want an iPad today, don’t forget the select locations I wrote about last month. You might actually go home with an iPad today, and possibly without a long wait.

    Related iPad Content from GigaOM Pro (subscription required)

  • First Look: Video Unboxing of the iPad

    This morning I anxiously awaited outside my UPS shipping depot to get one of the first iPads. I took a video of the unboxing experience for our readers. For those in line, this is what your first experience with the iPad will be…eventually.

    Related iPad Content from GigaOM Pro

  • Syncing Does not a Backup Make

    Syncing data to the Internet (“the cloud”) is all the rage these days and with the coming of the iPad, we’ll surely see more of it. Whether you are using MobileMe, Dropbox, or any one of the variety of other syncing programs, you may be one of the increasing number of people using these services to backup their data.

    The problem, though, is that syncing is not backing up.

    Syncing’s main focus is making sure your data is accessible and identical at multiple locations. If you have a disaster at one of these locations, a syncing service will make sure you still have access to your stuff. That’s handy and is seen by people as a way of backing up. Lose your iPhone and your contacts are accessible via the web. Sync to Dropbox and if your MacBook hard drive dies, you can access your synced files via the web or another computer.

    Unfortunately, syncing operates under the age-old computer principle of Garbage In Garbage Out. When syncing is working properly, a change made on one device is propagated to the web and to all other devices. If that change was unintended, the service might have a previous revision, but don’t count on it. A problem with data on one device is copied to all other devices in your sync scheme.

    When it’s not working properly, stand back because things get ugly. I was a recent victim of this. I’ll be polite and won’t mention the name of the service, but it wasn’t a “sweet” experience. Somehow this company’s database was corrupt for my account and instead of syncing changes I made on my Mac to my PC, the server decided I had deleted a critical folder. I literally watched as the software started deleting folders from my Mac without warning or confirmation. I immediately unplugged my Internet connection to minimize the damage. While only the fates of the cloud know what really happened, the post-mortem analysis I had with their engineers indicated my PC’s sync database somehow “thought” I no longer had a folder on my hard drive and then told the cloud to delete it from other computers. Blame it on a PC to mess up a Mac. Of course, their server didn’t have a backup. A two-fisted punch right to the gut.

    These same concerns also hold true for your calendars and contacts from MobileMe. Even though you sync them to the cloud, you should still perform a local backup of your Address Book and iCal. Don’t be lulled by the siren of the cloud assuring you that your data is safe. The cloud is a jealous mistress who can swipe data right from your hard drive. Being old school, I don’t fully trust syncing or the cloud and so I fully backup my hard drive via Time Machine and dedicated online backup services. While my sour experience was annoying, I was able to quickly recover.

    Others have not been so lucky. Account and database corruption are a fact of computing and because syncing doesn’t only copy data, but remove it, it’s not a backup solution. A true backup solution cannot remove data from your drive, only copy it. Whenever I read backup software reviews, commenters ask why synchronization services aren’t mentioned. Now you know why.

    Don’t rely on services like MobileMe and Dropbox as a backup. Your data will thank you.