Author: H. James Wilson

  • Six Numbers Reveal the Booming Business of Auto-Analytics

    For millennia people have run by feel, an “art of combining our breath and mind and muscles into fluid self-propulsion over wild terrain,” says Christopher McDougall in his anthropological study of the topic.

    Many of us still run this way, of course, but for how much longer? Now we can lace up a pair of “smart” sneakers and instantly shift from running by feel to running by metrics. Guesses at how far and how fast are replaced by real time stats on pace and meters travelled.

    If you think you’ll never make the switch, think again. As Nike learned from studying millions of users, the magic number of times a runner needs to see her data before becoming a more “science-based” runner is just five. Once a person crosses that threshold they are “massively more likely” to keep running by metrics than by feel alone.

    That’s a great number. Here are five more I’ve come across in my ongoing study of the field of auto-analytics.

    auto21.gifAuto analytics have a long tradition in the U.S. Benjamin Franklin was an early adopter, though his self-tracking experiments grabbed fewer headlines than his apocryphal kite-flying ones. Franklin quantified his progress toward achieving 13 personal goals, assigning himself a “little black spot” on days he failed to make progress on a particular goal.

    New research (PDF) suggests that 69% of Americans participate in some self-tracking behavior just in areas related to health and wellness. Within this group of self-trackers there’s a fundamental behavioral switch going on from analog tracking to digital. Old-school methods requiring you to painstakingly detail your life with pen and paper are being replaced by tech that can collect data automatically or passively, and even interpret the data for you. Already 21% (PDF) of people who self-track use smartphone apps or gadgets that make self-tracking behavior more efficient and the data more dependable.

    auto485.gifWe take for granted now that, standing in a hotel lobby, we can find the quickest route to our destination, learn the name of the song playing and change a meeting time, all witha few taps. We navigate the external world this way. But have you thought much about using algorithms to discover the seemingly invisible and silent world within yourself, of cognition, physiological functioning, and emotions?

    More of us will eventually do this. By 2018, 485,000,000 wearable computing devices will ship globally, including smart watches and smart clothing, according to ABI Research. And don’t suspect this just means we’ll all be wearing dorky electronic glasses. Sensors will detect everything from the number of steps we take to minutes of REM sleep per day. Many killer apps for wearable analytics probably haven’t been imagined yet.

    auto0.3.gifPeople tend to gravitate toward the health and wellness applications of auto-analytics. But they will be used for “softer” disciplines too, like innovation and creativity. Traditionally measures of creativity, cognition, and focus have been a “mysterious art,” as Tom Davenport points out. But many types of wearable computing will allow professionals to migrate from art to science in the way they monitor their work and try to improve the thinking part of their job performance.

    Consider that lab research using EEG headbands already shows users tend to have a measurable spike in gamma-band brain waves 0.3 seconds (PDF) before the “aha!” moments that spark the creative process. Many of these headbands are coming out of labs and are now available on store shelves, allowing anyone (who’s willing to look a bit geeky) to measure their neurons firing and seek patterns in their creative thinking, and adjust your routines to enhance creativity.

    auto5000.gifWhen we think of Big Data, we tend to think of large organizations, even nations, crunching terabytes of information. But you have Big Data inside yourself. Consider the BodyMedia FIT Armband, which contains four sensors and collects 5,000 data points a minute on your metabolism, sleep patterns, and activity levels. That’s 2.4 million data points in a work day.

    What’s more, this is the kind of big data that comes with analysis: The wearable technology uses code and insights from IBM analytics teams to crunch your data and offer algorithm-generated recommendations on how users might improve personal decisions on diet and exercise to optimize health.

    auto84.gifWe began by mentioning how the ancient art of running can now be made scientific. Now think broadly about what other once-immeasurable forms of human movement might benefit from quantification, from karate kicks to dance moves to top-spin forehands.

    Apple’s recently amended 84-page patent filing shows the extent to which the company has been thinking about changing self-measurement the way it changed music. As one analyst sums up: “the company is…developing an entire wearable/detachable computing platform and ecosystem comprised of wireless sensing systems for monitoring…sports activity, athletic training, medicine, fitness and wellness in humans.”

    Most intriguing is Apple’s interest in developing wearable devices that offer users quantitative insight on movement in business and industrial settings. Soon you might be measuring your attempts to “manage by walking around (MBWA)” or to use more hand gestures during key client presentations.

    Frederick Taylor’s famous Time and Motion studies aimed to make factory work more scientific. Imagine if Taylor had the tools we’ll have now. It looks like we’re moving toward a New Taylorism, only this time, the worker takes control of measuring effectiveness. It could create increased autonomy through self-knowledge, and revolutionize, again, management, and the way they live and work.

  • Apple’s iWatch Will Measure More than Time

    Have you recently noticed all the journalistic detective work about the watch that Apple is developing?

    Using unnamed company sources, patent filing analysis, and other sleuthing methods, technology writers have sketched a number of hypotheses about the appearance and material features of the soon-to-launch product. In particular, the NY Times and Wired suspect that Apple will use curved glass as a key design feature.

    Apart from looking cool, how would Apple’s watch really be different than a Timex? What new functions might it perform that create value for consumers? I’ve seen much less investigation of these sorts of questions. However, one doesn’t need to be Dick Tracy — the comic strip detective with a penchant for futuristic wrist-watch gadgets — to note clues to the answer.

    Using evidence and a bit of logic, I bet the iWatch will be much less a time piece and much more platform for auto-analytics and managing yourself. Three clues:

    Look at that wall. Sneak past the the greeters and MacBooks, iPhones, and iPads at your local Apple store and somewhere toward the middle or back you’ll likely to see a display like this:

    store.png
    (Photo with permission from Ernesto Ramirez)

    At first glance it appears to be not much more than eclectic mix of items from various brands that feed the Apple ecosystem. But there’s an underlying coherence to the display. Most items are so-called “wearable technologies.” Here’s a quick sample:

    #3.Fitbit One and Zip physical activity sensors
    #6.Scosche Rhythm heart rate monitor armband
    #7.Jawbone Up physical activity and sleep sensor
    #12.Nike+ Fuelband physical activity sensor
    #18.Lark Life physical activity and sleep sensor
    #19.iBGStar blood glucose sensor
    #20.iHealth wireless blood pressure wrist monitor

    Unlike other wearable technologies like, say, headphones, these devices allow you to monitor and analyze sleep, health, and fitness levels. In short, your well being.

    Might Apple’s proprietary sales data and in-store feedback on these wrist-hugging SKUs be informing what should go into an iWatch that consumers will pay for? I strongly suspect so.

    What’s less clear is whether Apple will eventually sell its watch right alongside the other options or if the displays are only temporary experiments meant to be replaced by Apple’s own watch solution.

    Look at what Apple knows. Complexity is one of the key challenges facing users of those devices on the wall. Today there are more than 500 commercially available tools available to the auto-analytically inclined, in three varieties:

    • wearable technologies, like the ones mentioned above can be sensors that “passively” monitor your body’s systems; many new tools can also be used to help you monitor and analyze your own cognitive and emotional states
    • mobile phone apps often require a more hands-on (or “active”) approach to data entry than wearable technologies
    • computer software passively monitors your usage activity to help you understand when you are most productive, how often you switch work tasks, and how much time you’re really spending on Twitter.

    Building on Apple’s insight and capabilities across all three areas, an iWatch could seamlessly weave them together. For instance, with an iWatch you could simultaneously track your mood, monitor physical activity levels, and then wirelessly transmit your data to your MacBook or iPad.

    On your laptop you’ll likely use an app for aggregating, filtering, and visualizing your digital personal data collection. You’ll also be able to look at correlations between data sets, like whether your lunchtime jog seems to boost your mood and work productivity.

    Look at Apple products’ aspiration. The ancient Greeks often made a distinction between two notions of time, Chronos and Kairos. Chronos is chronological time which flows ineluctably along by seconds, hours and years, unaffected by human interests. Kairos, etymological root of “care,” is time laden with human meaning and activity. “Lunchtime,” “a good night’s sleep,” and a “long and rejuvenating walk,” all convey this sense of Kairos.

    A Timex is mainly chronological. What Apple could be doing is making a “kairologocial” tool that tracks and monitors the data around the experiences you care about. How much you actually slept, when and how far you walked. Basic questions rooted from everyday experience might now be by settled by data on a “watch” — a “kairometer” — rather than guesswork.

    Transforming the user’s experience by making impersonal things more personal and intimate has long been at the core of Apple product’s value proposition. For example, Steve Jobs positioned the iPad as a way for customers to “connect with their…content in a more intimate…way than ever before.”

    The Apple watch would likely build on this logic, aiming to make users’ experience of time more intimate by tying it to who they are and what they care about.

  • Don’t Live Your Life, Lead It

    Think for a moment about the first words you say when you talk about your life. Are you more apt to say “I live my life…” or “I lead my life…”?

    It’s far more likely that you and the people who influence you use the former. There are 90 times more Google hits today for “I live my life” than “I lead my life.” Moreover, “live life” has been inexorably increasing in popularity over the last century, as my Ngram comparison of usage in English-language books shows.

    I would suggest today’s reflective practitioners buck the rhetorical trend. Try using the phrase “lead life” as a way of talking about who you are and want to be. Below I list three reasons why “lead life” signifies a more advanced, even noble, way of being in the world of business and beyond.

    Those who lead life become exemplars to others. In 1926, author Sherwood Anderson wrote a note to his 17 year-old son John, who was thinking about where he might focus his education and career.

    If I had my life to lead over I presume I would still be a writer but I am sure I would give my first attention to learning how to do things directly with my hands. Nothing quite brings the satisfaction that doing things brings.

    Anderson’s reflection suggests the important function that decision-making and intentional learning play in leading a life. Yes, he acknowledges, the choice to write for a living was a good one and he would make it again. Yet, there were oversights and eventually insights that followed from that choice. He wishes he had first learned to experience things directly, as a craftsman using his hands, before moving on to the more abstract world of crafting stories. Most importantly, though, in writing about how he led his life and what he might do differently, Anderson intentionally models how others might lead theirs.

    Leading life is a prerequisite of personal and professional growth. When we lead our lives, we set a vision and intentionally resolve to advance from a lower state to a higher state. We are not resigning to live life as it is.

    We see this idea at play in Henry David Thoreau’s 1854 essay “Economy”: “The mass of men lead lives of quiet desperation. What is called resignation is confirmed desperation.”

    At first glance it’s a pessimistic statement. But Thoreau uses the description to exhort readers to a renewed self-awareness, a starting point for forging life deliberately rather than accepting life passively.

    Leading your life implies cultivating self-awareness, and thus prepares you to discern where your strengths and passions lie, and which sorts of work to avoid if you want to end your quiet desperation. More than a century after Thoreau, a prominent leadership researcher echoed this insight with empirical evidence, noting that “…an employee who combines self-awareness with internal motivation will recognize her limits–but won’t settle for objectives that seem too easy to fulfill.”

    Those that lead lives use technology as a new lens for self-examination. You can live life using technology to shop, to entertain, to become a virtual friend or follower. You’ll create a lot of personal data along the way. Paradoxically, these traces of you living life — on the web, at cash registers, using your smartphone — are of more interest to others than to you. Marketers segment you, target you, and analyze you.

    But what about also using technology to examine yourself, as a way to intentionally generate personal data for private reflection? This is a fundamentally new question that those leading a life are beginning to ask.

    In my most recent HBR article for instance, I describe how a number of professionals use auto-analytics technologies to examine some quantifiable aspects of their lives as they lead them. They turn the tables on the anonymous others tracking them, and instead use new tools to generate personal data for their eyes only. One interviewee used smartphone technology to track her moods in a variety of contexts to help her analyze which career would make her happy. Another interviewee, a software engineer, used technology to track his everyday work habits as a way of boosting job productivity and satisfaction. In both cases, they used technology to help paint a picture of who they were, and whether they were truly leading their lives in the direction they intended. Of course, technology isn’t the only route to self-awareness, though it can give a boost to introspection.

    Words matter. They frame how we think. Saying “I live my life…” begins a different sequence of thought and action than “I lead my life…” To my ear, anyway, “live life” is a redundant construct. The verb clings to its noun like the ouroboros, the mythic serpent that circles around to eat its own tail. It also connotes basic biological functioning as an end in itself. A snail or a cow can live life, but shouldn’t a human do something more?