Category: News

  • “What Matters Now” – Seth Godin’s new free eBook

    Seth Godin asked some people to write a brief essay about what they think matters now. It could be anything. Even just an image if you wanted. Here’s who contributed:

    The result: What Matters Now, a free 82-page PDF eBook.

    I decided to write about apologizing. Specifically about saying “I’m sorry”. It’s an easy thing to do, but so many companies get it wrong.

    Here’s my essay:

    There’s never really a great way to apologize, but there are plenty of terrible ways.

    If you’re at a coffee shop, and you spill coffee on someone by accident, what do you say? You’ll likely say “Oh my god, I’m so sorry!” When you mean it you say you’re sorry – it’s a primal response. You wouldn’t say “Oh my god, I apologize for any inconvenience this may have caused!” But that’s exactly how most companies respond when they make a big mistake.

    Mistakes happen. How you apologize matters. Don’t bullshit people – just say “I’m sorry”. And mean it.

    Check out the complete What Matters Now book today.

  • Publication of the 2009 Regional Innovation Scoreboard

    The level of innovation in regions varies considerably across almost all EU countries. This is one of the main findings of the 2009 Regional Innovation Scoreboard (RIS), published on 14 December 2009 by the Institute for the Protection and Security of the Citizen (IPSC), one of the seven institutes of the European Commission’s Joint Research Centre (JRC) together with the Commission’s Directorate-General for Enterprise and Industry and the Maastricht University (MERIT).

    This 2009 RIS provides a comparative assessment of innovation performance across the 201 regions of the European Union and Norway in order to inform policy priorities and to monitor trends. With respect to the previous report published in 2006, which used a very limited set of regional indicators, this report offers richer information to regional innovation policy-makers of more comprehensive and detailed, regional Community Innovation Survey (CIS) indicators. Despite this progress, the data available at regional level remains considerably less than at national level, and in particular four Member States – Germany, Sweden, Ireland and the Netherlands – were not able to provide regional CIS data. Due to these limitations, the 2009 RIS does not provide an absolute ranking of individual regions, but ranks groups of regions at broadly similar levels of performance.

    The report also shows that there is considerable diversity in regional innovation performances. Thus all countries have regions at different levels of performance. This emphasizes the need for policies to reflect regional contexts and for better data to assess regional innovation performances. The most heterogeneous countries are Spain, Italy and Czech Republic where innovation performance varies from low to medium-high.

    It is stressed that the most innovative regions are typically in the most innovative countries. Nearly all the “high innovators” regions are in the group of “Innovation Leaders” identified in the European Innovation Scoreboard (EIS). Similarly all of the “low innovators” regions are located in countries that have below average performance in the EIS. However, the results also show regions that outperform their country level. Regional performance appears relatively stable since 2004. The pattern of innovation is quite stable between year 2004 and 2006, with only a few changes in group membership. More specifically, most of the changes are positive and relate to Cataluña, Comunidad Valenciana, Illes Balears, and Ceuta (Spain), Bassin Parisien, Est and Sud-Ouest (France), Unterfranken (Germany), Közép-Dunántúl (Hungary), Algarve (Portugal), and Hedmark og Oppland (Norway). Longer time series data would be needed to analyse the dynamics of regional innovation performance and how this might relate to other factors such as changes in GDP, industrial structure and public policies.

    Download the 2009 Regional Innovation Scoreboard report

  • Download Google Sidewiki for Chrome

    Google Sidewiki has been out for a couple of months now and, while it hasn’t set the world on fire, it is proving rather popular given the expectations. The feature allows anyone in the world to leave a comment on any web page online which other visitors who are also using Sidewiki can read and rate. When it launched, it came bundled with the Google Toolbar which meant it was relegated to just Internet Explorer and Firefox. Now, Google Sidewiki has finally made it to Chrome thanks to a dedicated extension.

    Seeing as this was one of the most requested features regarding Sidewiki, it’s nice to see that Google has finally got around to supporting the feature on its own browser. While the way it’s implemented is a little different than what Firefox or IE users may be used to, all the functionality is the same. As with most Chrome extensions, it ads a button to the toolbar which notifies users if there are any Sidewiki comments on the current page and how many, though only up to nine comments after which it just displays 9+.

    In the toolbar version, there is a small sidebar visible on the left when there are comments available. After this though, the interface is very similar. The comments are listed based on their rating and users can scroll down the list to view more or write their own.

    Sidewiki started out as a toolbar feature and is ver… (read more)

  • Women’s Basketball – Week 6 Recap

    Week 6 of the basketball season saw the Lady Hawks drop a close contest with Waubonsee (51-48) and record a solid 64-37 victory over Daley College.

    Against Waubonsee Peggie Parhas grabbed 11 rebounds and scored 23 points.

    Ann Kirchoff tallied 14 rebounds and added 18 points in the game against Daley College. The Lady Hawks are now 7-5 overall, 7-4 in Region IV action.

  • Star Ocean: The Last Hope International to have "additional characters"

    When Namco Bandai announced that they were releasing a PS3 version of Tales of Vesperia, they threw in a bunch of additional content to sweeten the deal. Square Enix is also going down that route with Star

  • Women’s Basketball Team Ranked 2nd

    The December 14th Women’s Basketball Poll finds the Lady Hawks ranked second in the Division III rankings. Harper trails only Madison College.

    Individual statistical rankings find the following Harper players receiving recognition:

    • Top 10 Scorers: Peggie Parhas (#9) averaging 16.0 points per game.
    • Free Throw %: Noreen Davis (#6) at 19 of 22 attempts for 86%
    • Assists: Peggie Parhas (#2) 5.2 per game
    • 3-Point %: Betsy Bailey (#1) with 100%, Jasmine Chew (#3) with 50% and Noreen Davis (#7) with 43.0%
  • IRL unifies feeder series under “Road to Indy” banner

    Filed under:

    Open-wheel racing in America has been in shambles for far too long. But now that CART and the IndyCar Series are back together, with the joint Indy Racing League taking steps to unify the feeder series below them.

    Grouped under the “Road to Indy” initiative, the coordination brings the US Formula 2000, Star Mazda and Indy Lights championships under one umbrella, giving aspiring drivers a clear ladder up which they can ascend with the aim of breaking into the top-tier IndyCar Series.

    Although the Star Mazda and USF2000 series will continue with their own schedules while the Indy Lights series continues to support IndyCar racers, all four will come together during the month-long Indy 500 extravaganza at the Indianapolis Motor Speedway as well as the events in St Petersburg and Iowa.

    [Source: IRL]

    IRL unifies feeder series under “Road to Indy” banner originally appeared on Autoblog on Tue, 15 Dec 2009 09:31:00 EST. Please see our terms for use of feeds.

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  • UT Appoints Two Ombudspersons to Help Faculty, Staff Resolve Disputes

    KNOXVILLE — Two new ombudspersons will begin mediating disputes for faculty and staff at the University of Tennessee, Knoxville, on Jan. 1.

    The faculty ombudsperson will be Bill Nugent; the staff ombudsperson will be Elaine Wynn.

    “I’m pleased to announce Bill and Elaine’s appointments,” Chancellor Jimmy G. Cheek said. “They are both very experienced mediators and can help diffuse situations that otherwise might go to the formal grievance or complaint processes. Using mediation to resolve issues before they reach a boiling point is cost-effective, time-saving and allows everyone to remain more productive.”

    Bill Nugent

    Bill Nugent

    A professor in the College of Social Work, Nugent has been at UT since 1991. He has a doctorate in social work and, before coming to UT, worked as an assistant professor at the University of Maryland in Baltimore, as an adjunct professor at Florida State University, as an outpatient psychotherapist in Florida, and as a training director for a network of runaway shelters and family service agencies in Florida.

    Wynn has 20 years of experience as a conflict resolution specialist, serving individuals, families, schools, churches and the courts. She currently works in Knoxville as an independent mediator and volunteers as a mediator for Knox County Juvenile Court. She has a bachelor’s degree in behavior science from Lesley College in Cambridge, Mass., and a master’s degree from Harvard Divinity School. She worked as the director of adult programs at Concord United Methodist Church, was the first director of Knoxville’s Community Mediation Center and has provided training and program design for a wide variety of organizations.

    The ombudsperson program provides an informal mediator, and the process is an alternative to the university’s formal complaint and grievance procedure for staff and the administrative and Faculty Senate process for faculty. An ombudsperson does not serve as an advocate for the faculty or staff member or the university, but as a supporter of fair practices. If mediation doesn’t work, faculty and staff can turn to the formal grievance process.

    When faculty or staff members are involved in disputes with colleagues, they are encouraged to schedule a meeting

    Elaine Wynn

    Elaine Wynn

    with the ombudsperson to see if the issue can be resolved without using the university’s formal grievance process. Faculty and staff can self-refer or be referred by others in their department.

    When one party contacts the ombudsperson, the ombudsperson then contacts the other parties involved.

    To schedule an appointment with an ombudsperson, call 974-6481. Either Nugent or Wynn will return the call and set up the meetings.

    In most cases, Nugent said, the ombudsperson first will meet with the individual parties separately. At some point, the two parties might meet together. If a resolution can’t be reached, the mediator will guide the parties into the formal grievance process.

    Two offices in Greve Hall will be set up for the meetings.

    “When a dispute goes to the formal process, it often becomes situation where someone wins and someone loses,” Nugent said. “Through mediation, we try to reach a resolution that makes it a win-win process.”

    Wynn agreed.

    “Helping people get along really strengthens the whole system,” she said.

    For more information, see http://web.utk.edu/~senate/ombuds/index.html.

    C O N T A C T :

    Amy Blakely (865-974-5034, [email protected])

  • Cross Country’s Jesus Escareno earns All-American honors for the 2009 season.

    Congratulations to Jesus Escareno of Harper College’s Men’s Cross Country team for earning All-American honors for the 2009 season.

    In the NJCAA D-III Region IV championship meet, Jesus took first place in the individual standings and he came in second in the National meet with a time of 27:58. Jesus is now a two-time All-American and his teammates voted him MVP for the 2009 season.

  • Xperia X2 delay confirmed

    delayed We posted about the Sony Ericsson Xperia X2 delay a few weeks ago, and the company has finally come around to officially admitting it.

    In a blog post on their Xperiancers blog they admit the device will be coming “in the first weeks of January”, blaming they delay on work in optimising battery life:

    Hi All – Over the last couple of weeks there has been a few, OK more than a few rumours that the X2 is going to be delayed until January and I’m sure it will not come as a surprise when we say that these are well founded.

    The software worked fine but when we started integrating it with some of the network specific apps it threw up a few issues which we’re working to fix.

    It’s all minor tweaks really (extending the battery life and speeding up aspects of the software), but we want to be sure that when we ship this it is as good as it should be and that you don’t have to constantly upgrade the software as we iron out these wrinkles.

    So… we’re launching first week of January. Really sorry if you were looking forward to getting hold of one before then but it will be worth it when we get there.

    With devices such as the LG eXpo and HTC HD2 making the smartphone appear rapidly obsolete, one wonders if anyone will really be around left to care.

    Via Engadget.com

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  • It’s Spreading: The Greek Flu Comes To Austria

    hallstatt-austria.jpg

    The crisis is not just in Greece.

    The new battle line may be Austria, whose banks have exposure to the sick men of Eastern Europe.

    WSJ: Austria nationalized a key regional bank in a multibillion-euro bailout that offered a fresh reminder that Europe’s banks remain vulnerable to shocks, despite recent signs of economic stabilization.

    Jean-Claude Trichet, president of the European Central Bank, personally intervened in the bailout talks over the weekend, urging swift action amid concerns that Hypo Group Alpe Adria’s problems could envelop other Austrian banks and its much larger parent, BayernLB — a linchpin in Germany’s troubled state-controlled Landesbank sector.

    Mr. Trichet called both Austrian Chancellor Werner Faymann and Horst Seehofer, governor of the German state of Bavaria, to ensure that Hypo was rescued, according to people familiar with the matter.

    Read the whole thing >>

    Join the conversation about this story »

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  • 5 Quick Rise Bread Recipes &amp 5 Ways To Make Them Better

    121509-pumpkinbread.jpg Quick rise breads are an easy addition to most any table, holiday or no. They are a great way to use up left over fruits and vegetables and more often than not, you’ll find yourself or a loved one sneaking into the kitchen for an extra piece. Make them super sensational with these tips and recipes!

    Read Full Post


  • I hate being sick! (rant)

    Last week was AWFUL. I wasn’t sick, but I’m sure it made me exhausted enough to allow me to be sick now. I not only teach, I also direct the ENTIRE drama program in the high school, and the play opened this past Friday. Needless to say, we were NOT ready, mostly because the wood supplier delivered the material for our flats WAY late. I have to hand it to my tech crew; they built (from scratch) 13 double-side wheeled flats — a style they’d never tried before — and painted them in a week. And then we could do lighting cues, and THEN work on switching sets for scene changes.

    Needless to say, I was at my school for 16 hours a day, and I was WORKING all those hours.

    Now… I’m sick. I woke up Saturday with a 100.6 fever (pretty high for me, since I usually run around 96.9-97.2). Unfortunately, we had two shows on Saturday, so I couldn’t skip out, and I spent Sunday researching and writing, since I have two papers due tomorrow.

    Now… I’m home sick. No fever, but my throat is so swollen that I can’t swallow properly — I wind up "backwashing" into my own mouth. Ick. My throat feels like acid is wearing away at it. I’m spitting up bloody mucus and today I started coughing for real.

    I have a doctor’s appointment in about 45 mins, but I still have to write another paper AND finish knitting a hat by around 6pm tonight. I am SO screwed!

  • New York Manufacturing Tanks In December After Four Months Of Recovery

    The latest NY Fed Empre Manufacturing survey adds fuel to the double-dip viewpoint.

    —–

    manufacturing

    The Empire State Manufacturing Survey indicates that conditions for New York manufacturers leveled off in December, following four months of improvement. The general business conditions index fell 21 points, to 2.6. The indexes for new orders and shipments posted somewhat more moderate declines but also moved close to zero. Input prices picked up a bit, as the prices paid index rebounded to roughly its November level; however, the prices received index moved further into negative territory, suggesting that price increases are not being passed along. Current employment indexes slipped back into negative territory. Future indexes remained well above zero but signaled somewhat less widespread optimism than in recent months. Indexes for expected prices paid and received declined moderately but remained well above zero.

    In a series of supplementary questions (see Supplemental Reports tab), manufacturers were asked about recent and expected changes in the prices paid for various categories of goods and services. Respondents predicted that prices paid for most budget categories would increase by 2 to 3 percentage points more in 2010 than in 2009. Prices paid overall were reported to have risen by 2.5 percent in 2009 and were expected to rise by 4.2 percent next year. The average respondent anticipated an increase of 2.1 percent in both wages and costs of outside services, 7.6 percent in employee benefit costs, and 3.5 percent in nonmedical insurance costs. In response to a separate question, the average respondent saw a roughly 7 percent chance that prices paid would decline by more than 2 percent; in last year’s survey, the probability of such a decline was pegged at 19 percent.

    Join the conversation about this story »

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  • Global CO2 Emissions From Fossil Fuels in 2008 Were 40% Higher Than Those in 1990

    fig1GlobalCO2EmissionsfromFF

    2009Dec15: Global CO2 emissions from fossil fuels in 2008 were 40% higher than those in 1990, according to The Copenhagen Diagnosis, a report that synthesizes climate science published since the 2007 IPCC report (The Copenhagen Diagnosis).

    Reference: The Copenhagen Diagnosis, 2009: Updating the world on the Latest Climate Science. I. Allison, N. L. Bindoff, R.A. Bindoff, R.A. Bindschadler, P.M. Cox, N. de Noblet, M.H. England, J.E. Francis, N. Gruber, A.M. Haywood, D.J. Karoly, G. Kaser, C. Le Quéré, T.M. Lenton, M.E. Mann, B.I. McNeil, A.J. Pitman, S. Rahmstorf, E. Rignot, H.J. Schellnhuber, S.H. Schneider, S.C. Sherwood, R.C.J. Somerville, K.Steffen, E.J. Steig, M. Visbeck, A.J. Weaver. The University of New South Wales Climate Change Research Centre (CCRC), Sydney, Australia, 60pp.

    Read the report at http://www.copenhagendiagnosis.org/executive_summary.html

    Image Description: (Fig 1) Global CO2 Emissions from Fossil Fuels. Figure from The Copenhagen Diagnosis, 2009 Figures. Image Location: The Copenhagen Diagnosis http://www.copenhagendiagnosis.org/download/default.html Image Permission: This work is copyrighted and unlicensed. However, it is believed that the use of this work to illustrate the subject in question, Where no free equivalent is available or could be created that would adequately give the same information, on Interlinked Challenges, hosted on servers in the United States by Michigan State University, qualifies as fair use under United States copyright law.

  • Jurors Cause Trouble By Friending Each Other On Facebook, Using Wikipedia For Research

    We’ve discussed numerous court cases where modern technology has caused significant procedural problems from “the old ways” of doing things. CitMediaLaw points us to a story that includes two more cases, both in Maryland. In one, lawyers are seeking a new trial because some of the jurors became Facebook “friends” during the trial. This follows on the news that Florida is forbidding judges from friending lawyers on social networking sites, but is it reasonable to prevent jurors from friending each other? For many Facebook users, “friending” people you meet is quite natural and something you do almost immediately upon meeting someone new. So it should be no surprise that some jurors would choose to quickly friend each other. It’s hard to see how that would make the results of the jury verdict suspect, however.

    The second case involved jurors using Wikipedia to look up some terms. This is hardly a new concept. Some judges these days are specifically warning jurors not to use the internet to look up anything related to a case, but for a generation of folks who consider internet research to be an adjunct part of the thinking process, it’s not hard to recognize why many would ignore this, and not think they’re doing anything wrong (and they might have a good argument). The real question is whether or not there are reasonable ways to change the way the jury system works to allow for what many people consider perfectly natural: doing additional research on their own. For those who are comfortable with the old system, this may seem like a horrific idea (and yes, we all understand the reasons why the current system wants to limit things to just what’s said in the courtroom). However, at some point the system may need to recognize that an artificial constraint on learning about the details of the case may not actually be the best system.

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  • Water for Bowen Risks Too Great for Barrier Reef

    The two organisations, who boast significant experience in sustainable water use and Reef protection, have lodged their objection to the proposed $130.5 million project.

    "We believe the environmental impacts of this project – particularly the threats posed to the Reef and coastal turtles, dolphins and dugongs – are gravely underestimated by SunWater in its Environmental Impact Study," WWF-Australia Reef Catchments Manager Piet Filet said.

    "You cannot have transformation of this scale without dire, broadscale consequences for the environment."

    The proposed ‘Water for Bowen’ project, developed by the Queensland Government owned corporation SunWater, plans to redirect water from the Burdekin River across the coastal plain to Bowen via a 130km long channel and pipeline system.

    The increased water supply would be used to boost major industrial activity in the area, including at Abbot Point coal terminal, and would also lift urban and agricultural water use in the region.

    Further concerns outlined by WWF-Australia and the QCC include:

    • a failure to take into account the cumulative impacts of all the proposed regional developments that would result from this "trigger" project, such as the development of an industrial area and port expansions;
    • a failure to take into account recent (2009) legislation to improve water quality in the Reef and its catchment areas;
    • the use of an overland, open channel delivery mechanism that is at odds with national and international efforts to minimise unnecessary water evaporation;
    • interruption of key habitat areas for local wildlife;
    • an absence of water quality reports by James Cook University commissioned by SunWater;
    • the likely destruction of vital wetland areas to make way for increased development;
    • the likely interruption of vital wildlife habitat corridors as a result of the canal.

    "This project is neither feasible nor responsible for the community or the ecological future of the Bowen area and should not be allowed to proceed," said Queensland Conservation Executive Director Toby Hutcheon.

    More information

    Dr Piet Filet, WWF-Australia Reef Catchments Manager, WWF-Australia,
    Mobile: 0407 711 262

    Charlie Stevens, WWF-Australia Queensland Media Manager, WWF-Australia,
    Mobile: 0424 649 689

  • Permanent protection needed for Jandakot airport bushland

    WWF-Australia today called on the Australian Government to permanently protect the nationally important bushland at Jandakot Airport, Perth. The site contains high quality habitat for dozens of native species and is a Priority 1 water source protection area.

    Despite fierce community opposition, the site is under threat for the second time in two years following a proposal by Jandakot Airport Holdings to clear 220 ha of high quality remnant bushland.

    In March 2008, the Australian Government’s Department of Environment, Water, Heritage and the Arts recommended that a similar proposal on the same site be rejected on the basis of its unacceptable environmental impact.

    "It may sound surprising that an airport has important environmental values, but the Jandakot Airport site is one of the last remaining large and healthy areas of bushland in Perth," said WWF-Australia’s Southwest Australia Policy Officer, Katherine Howard.

    "The bulk of the land to be cleared in this proposal is for non-aviation commercial development such as shops and showrooms. Essentially this means a few large businesses will profit at the cost of our rapidly disappearing natural heritage."

    Jandakot Airport’s draft Master Plan 2009 proposes to clear 167ha of banksia woodland for a large commercial development, and also internal roads and infrastructure, runway extensions and a fourth runway. A further 53ha, currently classified as a ‘Conservation Precinct’, is already slated for development in the future.

    However, even if this proposal is rejected, under the Airports Act 1996, the operators can prepare a new Master Plan every five years and revisit the proposal to clear this bush again.

    "It is deeply concerning that local residents may be forced to defend this vital natural heritage area from commercial development every five years," said Ms Howard.

    "This land is actually owned and controlled by the Federal Government. We are calling on the Australian Ministers for the Environment and Infrastructure to show leadership by permanently protecting this important bushland for the sake of the environment and the local community."

    The bush at Jandakot Airport has been identified as regionally significant under the WA Bush Forever policy, and described as one of the best remaining examples of banksia woodland on the Swan Coastal Plain by the Register of the National Estate.

    The site offers high quality habitat for dozens of native plants and animals, including the nationally endangered Carnaby’s black cockatoo, grand spider orchid and glossy-leaved hammer orchid. It also overlies the shallow Jandakot Groundwater Mound – a Priority 1 water source protection area which is highly vulnerable to contamination. WWF believes that development of already cleared or degraded land is more appropriate than clearing good quality remnant bush.

    The draft Master Plan is currently being assessed under the Environment Protection and Biodiversity Conservation Act (EPBC) 1999. An Australian Government representative will meet with concerned locals this week about the imminent decision from Minister Garrett’s office.

    More information

    Alvin Stone, WWF-Australia. Ph: (02) 8202 1259. Mbl: 0410 221 068. Email: [email protected]

    Katherine Howard, Ph: 0423 516 430. Email: [email protected]

    Notes

    The Jandakot Airport Draft Master Plan 2009 is no longer available from the Jandakot Airport website since the period for public comment closed on 30 October. Relevant sections of the draft Master Plan including maps are available upon request.

    Images of threatened Carnaby’s black cockatoos are available upon request.

    The documentation of the referral of the Draft Master Plan to the EPBC Act including a summary of public comments to the draft Plan can be accessed here: http://www.jandakotairport.com.au/Preliminary_Draft_Master_Plan_2009.asp

    The EPBC Reference Number is 2009/4796. Further information on the EPBC assessment can be accessed here: http://www.environment.gov.au/cgi-bin/epbc/epbc_ap.pl?name=current_referral_detail&proposal_id=4796

    The following table is a summary of Jandakot Airport Holdings’ proposal to clear 167ha of good to excellent quality remnant bush under the Draft Master Plan 2009:

    Purpose Area to be cleared Area as percentage of total to be cleared
    Fourth runway 30 ha 18%
    Potential runway
    extensions
    32 ha 19
    Internal roads
    and services
    8 ha 5%
    Commercial development 96ha in the next 5 years, another 53 ha described as a Conservation Precinct but proposed for possible future commercial development (NB Further 53ha have not been included in calculations) 58%
    Total 167 ha 100

    JAH submitted a Draft Major Development Plan in July 2007 that proposed the clearing of 102ha of native vegetation. In March 2008, the Minister for Environment, Heritage and the Arts provided his Department’s recommendation (EPBC 2007/3599) to the Minister for Infrastructure, Transport, Regional Development and Local Government that the 2007 Draft Major Development Plan be rejected on the basis of the significant negative environmental impact it would involve.

    1. Australian Government Department of the Environment, Water, Heritage and the Arts. Recommendation Report: Commercial Development on Jandakot Airport (EPBC 2007/3599) http://www.environment.gov.au/epbc/notices/pubs/recommendation-report-07- 3599.pdf
    2. Jandakot Airport Holdings/Transport – air and space/16 km south of Perth/WA/Jandakot Airport Expansion, Commercial Development and Clearing of Vegetation (EPBC Reference Number 2009/4796) http://www.environment.gov.au/cgi- bin/epbc/epbc_ap.pl?name=current_referral_detail&proposal_id=4796
    3. WA Department of Planning. Bush Forever Volume 1 – Policies, Principles and Processes. December 2000.
      http://www.planning.wa.gov.au/Publications/99.aspx
    4. The Register of the National Estate is a list of natural, Indigenous and historic heritage places throughout Australia and contains sites such as Perth’s historic King’s Park. http://www.environment.gov.au/heritage/publications/about/pubs/national-estate.pdfM/a>
  • Nirvana Technologies introduces PLUS Glass Manager

    Mumbai, India – 15th December 2009 – Nirvana Technologies introduced backoffice software PLUS Glass Manager at the recently concluded Zak Glasstech ’09 exhibition at Mumbai. The software is slated for release in early 2010.

    PLUS Glass Manager is an Order Processing and Inventory software for Glass Processors and Fabricators, which provides for:
    – 1-Click Estimation – Material & Time
    – 1-Click Quote
    – 1-Click Material Balance

    Other salient features:
    Multiple price list
    Regeneration of estimates with changes in parameters
    Tracking of Offcuts
    Links to optimizers – PLUS 2D and PLUS 1D
    Customer and Contacts Management
    Extensive reports

    On display at the exhibition were the One-Stop Solutions suite of products, which includes the following products, apart from the PLUS Glass Manager:
    PLUS 2D Glass Optimization software
    PLUS RepliCAM – Digitizing software to replicate templates
    PLUS Label Maker – Bar Code Label generation and printing software and
    PLUS 1D – Bar Nesting software.

    For more information about their products visit:
    http://www.nirvanatec.com/products.html

  • First Look: Dec. 15, 2009

    In recent decades we have seen an explosion in the activities of multinational corporations: Just think of Silicon Valley subsidiaries residing in Bangalore (“the Silicon Valley of India”) as well as Detroit firm subsidiaries based in Slovakia (“the Detroit of the East”). Yet scholars still understand little about the global patterns of multinational agglomeration. Why do these firms group together overseas? What do such clusters mean for foreign direct investment?

    Using new data detailing location, ownership, and activity information for establishments in more than 100 countries, HBS professor Laura Alfaro and George Washington University professor Maggie Chen examined the global network of multinationals. Among their findings described in a working paper, “The Global Networks of Multinational Firms” [PDF]: Multinational subsidiaries with knowledge spillovers, among other factors, “tend to agglomerate to one another. The importance of these agglomeration economies is, however, different across headquarters, subsidiary, and employment networks.” Policymakers, they write, should weigh the interdependence of multinational firms when making decisions about FDI.

    Case studies this week examine Nanosolar, Inc., a start-up in the clean technology sector, and Tengion, a biotech company faced with critical choices in the wake of the global financial crisis.

    — Martha Lagace

    Working Papers

    The Global Networks of Multinational Firms

    Authors: Laura Alfaro and Maggie Chen
    Abstract

    In this paper we characterize the topology of global multinational networks and examine the macro and micro patterns of multinational activity. We construct indices of network density at both pairwise industry and establishment level and measure agglomeration in a global and continuous metric space. These indices exhibit distinct advantages compared to traditional measures of agglomeration including the independence on the level of geographic aggregation. Estimating the indices using a new worldwide establishment dataset, we investigate both the significance and causes of multinational firm co-agglomeration. In contrast to the conventional emphasis of the literature on the role of input-output linkages, we assess the effect of various agglomeration economies. We find that, relative to counterfactuals, multinationals with greater factor-market externalities, knowledge spillovers, and vertical linkages exhibit significant co-agglomeration. The importance of these factors differs across headquarters, subsidiary, and employment networks, but knowledge spillovers and capital-market externalities, two traditionally under-emphasized forces, exert consistently strong effects. Within each macro network, there is a large heterogeneity across subsidiaries. Subsidiaries with greater size and higher productivity attract significantly more agglomeration than their counterfactuals and become the hubs of the network.

    Download the paper: http://www.hbs.edu/research/pdf/10-043.pdf

    Policy Bundling to Overcome Loss Aversion: A Method for Improving Legislative Outcomes (revised)

    Authors: Katherine L. Milkman, Mary Carol Mazza, Lisa L. Shu, Chia-Jung Tsay, and Max H. Bazerman
    Abstract

    Policies that would create net benefits for society but would also involve costs frequently lack the necessary support to be enacted because losses loom larger than gains psychologically. To reduce the harmful consequence of loss aversion, we propose a new type of policy bundling technique in which related bills that have both costs and benefits are combined. In our first laboratory study, we confirm across a set of four legislative domains that this bundling technique increases support for bills that have both costs and benefits. We also show in a second study that this effect stems from a diminished focus on losses and heightened focus on gains when policies are evaluated in bundled form.

    Download the paper: http://www.hbs.edu/research/pdf/09-147.pdf

    Publications

    Assessing the Cost and Benefits of Brokers: A Preliminary Analysis of the Mutual Fund Industry

    Author: Daniel B. Bergstresser
    Publication: Review of Financial Studies 22, no. 10 (2009): 4129-4156
    Abstract

    Many investors purchase their mutual funds through intermediated channels, engaging and paying brokers or financial advisors for fund selection and advice. We analyze five possible benefits to consumers of brokered fund distribution: (1) assistance selecting funds that are harder to find or harder to evaluate, (2) access to funds with lower costs excluding distribution costs, (3) access to higher performing funds, (4) superior asset allocation, and (5) attenuation of behavioral investor biases. Along these dimensions, we find it difficult to identify the tangible benefits delivered by brokers. While brokerage customers are directed toward funds that are harder to find and evaluate, they pay substantially higher fees and the funds they buy have lower risk-adjusted returns than directly placed funds. Brokered funds exhibit no better skill at asset allocation. Furthermore, funds sold through brokers demonstrate more performance sensitivity than funds sold through the direct channel. While the costs of brokers’ services are relatively clear, their benefits are not easily captured by the tangible measures explored in this paper.

    Restructuring Within an Academic Health Center to Support Quality and Safety: The Development of the Center for Quality and Safety at the Massachusetts General Hospital

    Authors: Richard Bohmer, Jonathan David Bloom, Elizabeth Mort, Akinluwa Demehin, and Gregg Meyer
    Publication: Academic Medicine 84, no. 12 (December 2009): 1663-1671
    Abstract

    Recent focus on the need to improve the quality and safety of health care has created new challenges for academic health centers (AHCs). Whereas previously quality was largely assumed, today it is increasingly quantifiable and requires organized systems for improvement. Traditional structures and cultures within AHCs, although well suited to the tripartite missions of teaching, research, and clinical care, are not easily adaptable to the tasks of measuring, reporting, and improving quality. Here, the authors use a case study of Massachusetts General Hospital’s efforts to restructure quality and safety to illustrate the value of beginning with a focus on organizational culture, using a systematic process of engaging clinical leadership, developing an organizational framework dependent on proven business principles, leveraging focus events, and maintaining executive dedication to execute the initiative. The case provides a generalizable example for AHCs of how applying explicit management design can foster robust organizational change with relatively modest incremental financial resources.

    From Strategy to Business Models and to Tactics

    Authors: Ramon Casadesus-Masanell and Joan Enric Ricart
    Publication: Special Issue on Business Models. Long Range Planning (forthcoming)
    Abstract

    The notion of business model has been used by strategy scholars to refer to “the logic of the firm, the way it operates, and how it creates value for its stakeholders.” On the surface, this notion appears to be similar to that of strategy. We present a conceptual framework to separate and relate business model and strategy. Business model, we argue, is a reflection of the firm’s realized strategy. We find that in simple competitive situations there is a one-to-one mapping between strategy and business model, which makes it difficult to separate the two notions. We show that the concepts of strategy and business model differ when there are important contingencies upon which a well-designed strategy must be based. Our framework also delivers a clear separation between tactics and strategy. This distinction is possible because strategy and business model are different constructs.

    Managing Know-How

    Authors: Deishin Lee and Eric Van den Steen
    Publication: Management Science (forthcoming)
    Abstract

    We study how firms can use a knowledge management system to optimally leverage employee-generated know-how. In particular, we consider the following practical strategic questions for the manager of a knowledge-intensive firm: should her firm develop a formal knowledge system? And if so, how should it be managed, particularly in terms of what information to record? We find that firms benefit more from a knowledge system when they are larger, face the same issues more frequently, have higher turnover, and face problems about which there is less general knowledge. In terms of what information to record, a key insight is that recording moderately successful practices can be counter-productive, since doing so may inefficiently reduce employees’ incentives to experiment. This “strong-form competency trap” forces firms into an exploration-exploitation trade-off. Firms that value a knowledge system most should also be most selective in recording information. We further find that recording successes is more valuable than recording failures, which supports firms’ focus on best practice. Beyond these main principles, we also show that it may be optimal to disseminate know-how on a plant-level but not on a firm-level, and that recording back-up solutions is most valuable at medium levels of environmental change.

    Optimal Taxation in Theory and Practice

    Authors: N. Gregory Mankiw, Matthew C. Weinzierl, and Danny Yagan
    Publication: Journal of Economic Perspectives (forthcoming)
    Abstract

    We highlight and explain eight lessons from optimal tax theory and compare them to the last few decades of OECD tax policy. As recommended by theory, top marginal income tax rates have declined, marginal income tax schedules have flattened, redistribution has risen with income inequality, and commodity taxes are more uniform and are typically assessed on final goods. However, trends in capital taxation are mixed, and capital income tax rates remain well above the zero level recommended by theory. Moreover, some of theory’s more subtle prescriptions, such as taxes that involve personal characteristics, asset-testing, and history-dependence, remain rare in practice. Where large gaps between theory and policy remain, the difficult question is whether policymakers need to learn more from theorists, or the other way around.

    Neural Mechanisms of Social Influence

    Authors: Malia Mason, Rebecca Dyer, and Michael I. Norton
    Publication: Organizational Behavior and Human Decision Processes, no. 110 (2009): 152-159
    Abstract

    The present investigation explores the neural mechanisms underlying the impact of social influence on preferences. We socially tagged symbols as valued or not—by exposing participants to the preferences of their peers—and assessed subsequent brain activity during an incidental processing task in which participants viewed popular, unpopular, and novel symbols. The medial prefrontal cortex (mPFC) differentiated between symbols that were and were not socially tagged—a possible index of normative influence—while aspects of the striatum (the caudate) differentiated between popular and unpopular symbols—a possible index of informational influence. These results suggest that integrating activity in these two brain regions may differentiate objects that have become valued as a result of social influence from those valued for non-social reasons.

    The Effects of a Central Clearinghouse on Job Placement, Wages, and Hiring Practices

    Authors: Muriel Niederle and Alvin E. Roth
    Publication: In Studies of Labor Market Intermediation, edited by David H. Autor, 273-306. The University of Chicago Press, 2009
    Abstract

    New gastroenterologists participated in a labor market clearinghouse (a “match”) from 1986 through the late 1990s, after which the match was abandoned. This provides an opportunity to study the effects of a match by observing the differences in the outcomes and organization of the market when a match was operating and when it was not. After the GI match ended, the market unraveled. Contracts were signed earlier each year, at diffuse times, often with exploding offers. The market became less national, more local. This allows us to discern the effect of the clearinghouse: it coordinated the timing of the market in a way that increased its thickness and scope. The clearinghouse does not seem to have had an effect on wages. As this became known among gastroenterologists, an opportunity arose to reorganize the market to once again use a centralized clearinghouse. However it proved necessary to adopt policies that would allow employers to safely delay hiring and coordinate on using the clearinghouse. The market for gastroenterologists provides a case study of market failures, the way a centralized clearinghouse can fix them, and the effects on market outcomes. In the conclusion we discuss aspects of the experience of the gastroenterology labor market that seem to generalize fairly widely.

    Book: http://www.press.uchicago.edu/presssite/metadata.epl?isbn=9780226032887

    Deferred Acceptance Algorithms: History, Theory, Practice

    Author: Alvin E. Roth
    Publication: In Better Living Through Economics, edited by John J. Siegfried, 206-222. Harvard University Press, 2010
    Abstract

    The deferred acceptance algorithm proposed by Gale and Shapley (1962) has had a profound influence on market design, both directly, by being adapted into practical matching mechanisms, and indirectly, by raising new theoretical questions. Deferred acceptance algorithms are at the basis of a number of labor market clearinghouses around the world and have recently been implemented in school choice systems in Boston and New York City. In addition, the study of markets that have failed in ways that can be fixed with centralized mechanisms has led to a deeper understanding of some of the tasks a marketplace needs to accomplish to perform well. In particular, marketplaces work well when they provide thickness to the market, help it deal with the congestion that thickness can bring, and make it safe for participants to act effectively on their preferences. Centralized clearinghouses organized around the deferred acceptance algorithm can have these properties, and this has sometimes allowed failed markets to be reorganized.

    Book: http://www.hup.harvard.edu/catalog/SIEBET.html

    Cases & Course Materials

    Emotiv Systems Inc.: It’s the Thoughts that Count

    Elie Ofek, Jason Riis, and Paul Hamilton
    Harvard Business School Case 510-050

    Emotiv is getting ready to launch its innovative brain-computer interfacing (BCI) technology. The company has developed a special headset, called EPOC, and highly sophisticated software that can translate a person’s emotions, cognitive thoughts, and facial expressions into digital outcomes. Emotiv wants the technology to be adopted by mainstream consumers and is leaning towards the video game market as its primary initial target. However, it needs to decide whether to continue efforts to convince one of the big three console makers (PS3, Xbox 360, Wii) to enable the EPOC on their platform or to settle for the PC gaming market. Alternatively, the company could have chosen a number of different markets to focus on (such as medical, military, market research). A host of additional marketing decisions need to be made (pricing, channels, bundling a demo game). The case allows students to grapple with the issues of selecting a target application for the launch of an innovation, determining the importance of having a big name partner for the launch by an unknown start-up, considering the wisdom of taking a B2C rather than B2B approach with a novel technology, and using analogous products to forecast demand and sales for a new technology.

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    http://cb.hbsp.harvard.edu/cb/product/510050-PDF-ENG

    GE Money Bank: The M-Budget Card Initiative

    Michael L. Tushman, Sebastian Raisch, and Christian Welling
    Harvard Business School Case 410-052

    The M-Budget Card case study is about mastering the challenges of an exploratory strategic initiative in a context marked by time pressure and frequent change. M-Budget was the first of a series of highly successful projects that established GE Money Bank as a leader in the Swiss credit card market. The business concept was to cooperate with the country’s leading retailer MIGROS to develop an innovative credit card offering, the M-Budget card. The M-Budget card was launched a mere six months later and was an immediate success. The demand for the card exceeded expectations by far and the bank was inundated by more than 100,000 applications in the first weeks. The road to the successful market launch, however, was a rocky one and the team around Pierre had to master numerous challenges. Pierre, who took the lead in the initiative, had to select the right people to compose a team that had all the expertise and knowledge required to develop an entirely new market offering. A competitive move by the second largest retailer COOP forced the team to change its initial value proposition while working under intensive time pressure. Finally, the team had to overcome a series of operational problems after the initial market launch. The case study retraces the initiative’s development over time and describes the leadership and organizational challenges faced by the team on its way to the successful creation of an entirely new business segment.

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    http://cb.hbsp.harvard.edu/cb/product/410052-PDF-ENG

    Gillette Company (E): Procter & Gamble

    Rosabeth Moss Kanter and Matthew Bird
    Harvard Business School Supplement 309-033

    After arriving in 2001 as the first outsider Chairman and CEO in Gillette history, Jim Kilts led a remarkable turnaround. But by late 2004 he had to make a difficult decision. To better position the 104-year-old, Boston-based company, he opted to sell it to Cincinnati-based Procter & Gamble. How should Kilts lead the transition?

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    http://cb.hbsp.harvard.edu/cb/product/309033-PDF-ENG

    Introduction to Competitive Dynamics: Strategy and Tactics

    Dennis Yao
    Harvard Business School Course Overview 707-475

    Provides an overview of the course Competitive Dynamics: Strategy and Tactics and discusses challenges facing those who wish to use game theory to assist in strategic and tactical decision making.

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    http://cb.hbsp.harvard.edu/cb/product/707475-PDF-ENG

    Merger of Equals: The Integration of Mellon Financial and The Bank of New York (A)

    Ryan D. Taliaferro, Clayton Rose, and David Lane
    Harvard Business School Case 210-016

    Less than a month after the close of the merger between The Bank of New York and Mellon Financial, managers at the two firms realized that plans for combining their asset servicing businesses—and realizing the $180 million of annual cost savings that they had promised Wall Street—were fraught with risk. Senior executives must evaluate the seriousness of the risks and identify alternative ways of integrating the two firms, while safeguarding the technologies that process and clear a substantial fraction of the world’s financial transactions.

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    http://cb.hbsp.harvard.edu/cb/product/210016-PDF-ENG

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    http://cb.hbsp.harvard.edu/cb/product/210025-PDF-ENG

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    http://cb.hbsp.harvard.edu/cb/product/210028-PDF-ENG

    Nanosolar, Inc.

    Thomas Steenburgh and Alison Berkley Wagonfeld
    Harvard Business School Case 510-037

    Nanosolar is a start-up company in the clean tech sector. It expects to be one of the first manufacturers to produce thin-film solar panels using copper indium gallium (di)selenide (CIGS) technology. Although this technology is less efficient in producing electricity than polysilicone, it is much less costly too. As it is about to enter the market, Nanosolar is facing the decision on which market to enter. Should it attempt to go into the European market which has established feed-in tariffs? Or should it enter the nascent, but growing, U.S. market?

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    http://cb.hbsp.harvard.edu/cb/product/510037-PDF-ENG

    Tengion: Bringing Regenerative Medicine to Life

    Elie Ofek and Polly Ross Ribatt
    Harvard Business School Case 510-031

    Tengion is a young biotech company that is at the frontier of regenerative medicine—a nascent field that seeks to promote the creation of new cells and tissue to repair or replace tissue or organ function lost due to age, disease, damage, or congenital defects. In late 2008 Tengion management faces a difficult dilemma. In light of the financial crises, the company needs to manage cash burn by prioritizing its R&D efforts. CEO Nichtberger needs to recommend to the board which of two promising new medical treatments to keep developing while placing the other on hold. In comparing the two options, a host of factors need to be considered—these range from assessing the regulatory challenges, manufacturing challenges, marketing challenges (in particular pricing), and partnering challenges. Each of the treatments would target a unique patient population that differs in both size and composition. Tengion must also consider how quickly it might expect to bring each of the two treatments to market. The decision could have significant long-term implications for the company’s ultimate survival and success.

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    http://cb.hbsp.harvard.edu/cb/product/510031-PDF-ENG