Category: News

  • National Sexual Assault Online Hotline Volunteer (Baltimore)

    RAINN (Rape, Abuse & Incest National Network), the nation’s largest anti-sexual assault organization, is seeking volunteers in the Baltimore area to assist sexual assault survivors on the National Sexual Assault Online Hotline.

    The Online Hotline provides live, secure and anonymous help to the growing number of people who prefer communicating via the Internet. Volunteer on your home computer for only 8 hours per month. Make your time online count and help give hope.

    For more information on volunteering, or to register for the February 20th-21st volunteer training session in Baltimore, please visit: http://apps.rainn.org/VolApp/

  • UT Study: Tennessee Schools Face Widening Teacher Gap

    KNOXVILLE — The number of teachers in Tennessee public school systems will not keep up with future demand, forcing school systems to look elsewhere, including out of state, to find teachers to educate the state’s growing population of school-age children.

    Teacher and StudentsThat is the major finding in “Supply and Demand for Teachers in Tennessee,” a study released today by the Center for Business and Economic Research (CBER) at the University of Tennessee, Knoxville. The report’s authors at CBER were Director William Fox; Research Associate Professor Donald Bruce; Research Associates Brian M. Douglas and Melissa O. Reynolds; and Graduate Research Assistant Zhou Yang.

    The study — which estimates the supply and demand of public school teachers from academic years 2009-2010 to 2013-2014 — was prepared to help local and state education officials hire and develop new teachers. The Tennessee Governor’s Office funded the study, and the Department of Education and the Tennessee Higher Education Commission (THEC) participated in the development of the report.

    “Understanding future teacher supply and demand is a cross-cutting issue with implications for school districts, colleges and universities,” said Richard Rhoda, THEC executive director. “That is why it was appropriate that this study involved several agencies contributing resources to address a complex problem based on data. Since education is such an interconnected enterprise, we will need more of these collaborations as we go forward.”

    According to the CBER study, the state will need as many as 69,168 teachers, pre-K through 12th grade, in the 2010-2011 school year, but will have only 57,665 teachers on the payroll because of expected teacher departures and growth in the required number of teachers. That will leave as many as 11,503 positions to be filled.

    That gap will only grow over time, according to CBER estimates. By the 2013-2014 school year, the state will need to fill a cumulative 31,431 teacher positions, or about 40 percent of total teachers.

    To fill the gaps, school systems will have to recruit college graduates and experienced teachers from other states, and look for people transitioning from other careers to become teachers. In some cases, Fox said, teachers may have to teach technical subjects for which they aren’t specifically trained.

    Fox said the study helps to illustrate what must be done to meet the demands being placed on schools today.

    “We’ve been changing the rules,” Fox said. “For instance, we’ve increased the number of math classes and sciences classes that students must take. We’ve lowered pupil-to-teacher ratios.

    “What has never happened in Tennessee is someone sitting down and saying, ‘What are the implications of the policies we’re legislating?’ We have to begin to assess our capacity to provide the quality of education that we’re mandating, based on the traditional routes of finding teachers.”

    Education Commissioner Tim Webb echoed that: “This study provides critical information as the state seeks to improve teacher effectiveness and implement the Tennessee Diploma Project.”

    The Tennessee Diploma Project, which began this academic year, is a broad overhaul of standards and curriculum designed to challenge students and better prepare them for college and the workforce. Students who began high school in fall 2009 saw increased graduation requirements, a focus on the skills needed for college and the workforce in an ever-expanding global economy, and new assessments.

    “Expanding all types of teacher preparation programs and teacher recruitment efforts is clearly going to be required to meet this demand,” Webb said.

    It’s more than just finding enough teachers, Fox added; it’s finding teachers sufficiently qualified to teach the more complex subjects, such as science and math.

    “There’s a huge imbalance between the number of people we need and the number of people who are being trained to teach these really technical matters,” he said.

    The CBER study provides supply-demand gap estimates for a variety of teacher categories. The gaps are estimated to be largest in percentage terms (relative to 2010 supply) for teachers certified to teach English as a Second Language (ESL); elementary school music, art and physical education; eighth grade; and vocational education. The smallest percentage gap is estimated for kindergarten teachers.

    In making their supply-and-demand predictions, researchers estimated a 2 percent yearly growth rate in the number of school-age children in Tennessee. They took into account the percentage of teachers who stay in their jobs from year to year, the percentage of teachers who move between school districts each year, the number of newly graduated teachers who enter the market each year and the number of former teachers who return to teaching each year.

    Fox said his hope is that the report prompts colleges and universities to look for ways to increase the number of teachers they turn out, especially in high-demand subject areas.

    The good news, Fox said, is that this report comes on the heels of two efforts being launched at UT Knoxville to help ease teacher shortages.

    UT is partnering with the Public Education Foundation of Chattanooga, Knox County Schools and the Hamilton County Department of Education to create a new teacher residency program called Teach/Here. The program will recruit college graduates and career-changers with backgrounds in science, technology, engineering and math.

    Also, it recently was announced that UT will receive as much as $1.8 million from the state of Tennessee to launch VolsTeach, a new program to improve the quantity and quality of mathematics and science teachers.

    To read the CBER report visit http://cber.utk.edu.

    C O N T A C T :

    Bill Fox, CBER (865-974-6112, [email protected].)

    David Wright, THEC (615-532-3862, [email protected])

    Karen Collins, UT (865-974-5186, [email protected])

  • National Sexual Assault Online Hotline Volunteer (DC)

    RAINN (Rape, Abuse & Incest National Network), the nation’s largest anti-sexual assault organization, is seeking volunteers in the D.C. area to assist sexual assault survivors and their friends and family on the National Sexual Assault Online Hotline.

    The Online Hotline provides live, secure and anonymous help to the growing number of people who prefer communicating via the Internet. Volunteer on your home computer for only 8 hours per month. Make your time online count and help give hope.

    For more information on volunteering, or to register for the January 23rd-24th volunteer training session in DC, please visit: http://apps.rainn.org/VolApp/

  • Do You See What You Believe?

    On November 17,  a video from a crash involving a police car in Connecticut was released to the public.  The video shows the last moments in the lives of two young people in a car hit by a police cruiser moving 94 miles per hour with no siren and no flashing lights. It was carried on local news broadcasts and quickly circulated on the Internet.   If we didn’t have this critical footage, there would be no contemporaneous visual record of the events immediately preceding the accident.  But what will jurors and judges make of this ostensibly objective and probative visual evidence?

    My research and teaching focuses on visual persuasion — the use of images to communicate and create their own meaning in legal settings. Together with Neal Feigenson, I recently published a book on the topic, entitled “Law on Display.” The case in Connecticut provides a striking example of the potential power of visual evidence in a criminal case, and the many ways seemingly simple images can be interpreted and presented in a courtroom.

    To test the public response to the video, I paged through reader comments in a New Haven Register story featuring the video.

    Those who blame the officers outnumber those who blame the young people three to one.  Some responders want to split the blame; others advise waiting for the evidence to be tested in court.  A few speculate about what might be discerned from the tape about the driver of the cruiser that collided with the turning car– that he must have been looking back through his mirror, not forward, to have missed seeing the car.  Many comments express the writers’ common sense presumptions about the behavior of those involved – teenagers drinking, teenagers out late at night buying cigarettes, cops “drag racing,” cops “abusing their power” by not obeying traffic laws themselves.

    (more…)

  • Impact Alabama Regional Coordinator

    Impact Alabama is the state’s first nonprofit organization dedicated to developing and implementing substantive service-learning projects in coordination with universities and colleges throughout the state. Impact has two primary objectives: 1) to engage students in addressing human and community needs within structured service opportunities intentionally designed to promote student learning and leadership development; 2) to enhance students’ sense of social and political responsibility, as well as their sense of ability to affect systemic change. Impact has three “signature initiatives” that focus on vision screening/follow-up care, financial literacy/tax assistance, and academic enrichment for low-income youth.

    Impact Alabama Regional Coordinator

    Job description

    Individuals who work with Impact Alabama spend a year of service after graduation at a unique, nationally recognized organization fighting poverty in Alabama. Impact seeks highly motivated, talented graduates to fill full-time staff positions that implement and oversee three nationally unique initiatives based upon a collaboration with twenty colleges across the state of Alabama: FocusFirst, SaveFirst, and CollegeFirst. FocusFirst trains college students to provide high-tech vision screenings and follow-up care to preschool-age children in Head Starts and day cares in low-income rural and urban areas throughout Alabama. SaveFirst trains college students to provide free tax preparation services and opportunities for economic improvement to working families in Alabama. CollegeFirst trains college and graduate students to provide academic tutoring and mentoring to high school students pursuing Advanced Placement coursework and help implement a Pre-AP summer academic enrichment program for rising ninth graders.

    Skills required

    Successful candidates will exhibit a commitment to improving the lives of economically disadvantaged families in Alabama; a record of community service and/or civic engagement; demonstrated student leadership; the ability to work well with a diverse group of individuals, including college students, children, the elderly, working families, and community-based partners; the ability to multi-task; and a positive attitude.

    This full-time position combines service with FocusFirst, SaveFirst, and CollegeFirst. Each initiative will allow you to work directly on college campuses and in communities statewide. When you work with FocusFirst, you will (1) coordinate the expansion of FocusFirst to reach a greater number of children statewide; (2) organize and plan training seminars for students at participating campuses; (3) lead trained students to screen low-income, preschool children for vision problems. When you work with SaveFirst, you will (1) work with campuses and community partners to establish the initiative as a service-learning opportunity at campuses across Alabama; (2) recruit and train college students to prepare taxes and manage their service at community-based tax preparation sites. When you work with CollegeFirst, you will (1) coordinate tutoring and mentoring services provided by college students, especially those proficient in math and science; (2) provide in-classroom support to AP teachers during prep sessions; (3) develop curriculum for and coordinate summer academic enrichment program for rising ninth graders.

    Start Date: July 2010

    End Date: July 2011

    Application Instructions: Please send a resume and an unofficial academic transcript to sblack {at} impactalabama(.)org.

    Contact Information:

    Stephen F. Black, President
    1901 6th Ave N Suite 2400
    Birmingham, AL 35203
    Phone: (205) 934-0664
    Fax: (205) 934-0271
    Email: sblack {at} impactalabama(.)org

  • Craigslist, eBay Lawsuit Gets Underway

    Craigslist and eBay are set to fight it out in the court room as a trial between the two companies gets underway in Delaware, US. eBay has filed a lawsuit against Craigslist in 2008 as the two companies argue about eBay’s share in the classifieds site. The auctions site claims that Craigslist diluted its stake by issuing new shares, lowering eBay’s slice from 28.4 percent to just 24.85 percent which meant loosing its seat on the Craigslist board.

    Former eBay CEO Meg Whitman took the stand yesterday in the first day of the trial which is set to last a week. She argued eBay’s case saying the company entered with the best intentions and was deeply interested in the classifieds market. eBay bought its stake in Craigslist from a former investor and Whitman says the company paid $16 million for the shares and a further $8 million to Craigslist cofounder Craig Newmark and to CEO Jim Buckmaster for special rights, like veto powers over mergers and acquisitions, as the company wanted to make sure competitors didn’t get their hands on it.

    “We were very interested in making an acquisition of Craigslist and we would have loved to have bought the whole thing,” Whitman told the court. “But we understood early on that was not going to be possible, at least early on.” She also said that the company was interested in the … (read more)

  • A closet to snuggle in

    Kathy added a few touches to the Pax wardrobe to create this warm, woody closet. If I didn’t know better, I’ll think it’s a spa and stretch out for a massage.

    “I found your web site quite by accident and felt I had located long lost relatives I never knew existed. I have been hacking Ikea items for years but never knew the practice had a name (or a following). Here are photos of just one of my favorite projects. This is my master bedroom closet that I outfitted entirely in Ikea pieces (mostly Pax wardrobes but also drawer units that I’ve forgotten the name of and the ever-popular Expedit. (I worship at the altar of Expedit.)

    I started with plain, birch wardrobe doors and embellished them with 4 elements:
    – brown and black toile wrapping paper
    – expanded metal that I custom-painted with hammered bronze spray paint
    – wood trim that I also painted with hammered bronze spray paint
    – and finally, door handles made from curtain rods screwed in sideways

    I also mounted a Christmas wreath around the main light and wired it to a remote control switch. I use it for ambient lighting.

    It is my favorite room in the house, even though it’s only a closet. Enjoy!”


  • Fig & Prosciutto Roll-Ups

    With holiday season parties in sight, it’s nice to have easy appetizers you can count on.  That’s what we had in mind when we ran our holiday appetizer contest last week, and today we’re sharing one of the winners.

    Michelle
    T. sent us this classy and easy appetizer idea.  We loved the
    contrast of flavors and textures: creamy goat cheese with crisp arugula, and sweet figs with salty
    prosciutto.  It’s an easy appetizer you can make ahead and keep in the fridge until show time.

    Figs and prosciutto are a classic Italian flavor combination, fit for any celebration.  For a warm version, bake figs stuffed with goat cheese or gorgonzola cheese and wrapped in prosciutto.  Or use them as toppings on a gourmet pizza.

    So whether you’re hosting holiday get-togethers or bringing a dish to a potluck, you can impress guests with delicious and easy appetizers that take only minutes to prepare. To see other recipe winners in our holiday appetizer contest, click here for our December newsletter.

    Fig & Prosciutto Roll-Ups

    1 (4- or 5-oz) pkg prosciutto
    1 (5-oz) pkg goat cheese, at room temperature
    2 cups arugula, loosely packed
    1/2 cup chopped dried figs
    Black pepper
     
    1. Lay prosciutto slices out a sheet of Saran wrap, slightly overlapping the slices until you have a rectangle of approx. 6 x 14 inches, and have it facing you in landscape orientation.  (We found it helpful to use a double layer of prosciutto, since the thin layers are quite fragile.)
    2. Spread goat cheese on prosciutto, being careful not to tear prosciutto.  Lay arugula evenly on goat cheese, leaving a 1/2-inch border on the far long edge; this will make it easier to “seal” the log when you’re done rolling. Scatter chopped figs over arugula, and sprinkle liberally with cracked black pepper.
    3. Using Saran wrap, roll the prosciutto up along the long edge, pressing down to “tighten” roll up. Wrap roll in the Saran Wrap and refrigerate for at least one hour.  
    4. Slice into 1/2 inch thick slices and serve.  Serving on extra arugula leaves makes a pretty presentation.

    Prep time: 15 minutes (not counting 1 hr refrigeration time afterward)
    Serves: 8

  • DigiProtect Now Handing Pre-Settlement Threat Amounts Over To Collections Agencies

    We’ve covered how various companies in Europe have built up an extremely profitable business by purposely seeding content they have the rights to on file sharing networks, and then sending “pre-settlement” letters demanding money from the holder of any IP address that connects to them, even if the IP address is not accurately indicating who was involved. They’re now sending out these letters at a massive rate, and while they’re not actually filing lawsuits, it appears that at least one of the firms involved, DigiProtect, is getting a collections agency involved in some cases. That seems pretty nasty. There’s no actual debt here, because the person has not agreed to pay up, but by handing it over to a collections agency, the person will now get hounded with demands for payment. It’s difficult to see how this is even close to legal.

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  • First Look: Dec. 8

    Integrity and identity are the topics of two different working papers this week. Integrity, says HBS professor emeritus Michael C. Jensen, means “a state or condition of being whole, complete, unbroken, unimpaired, sound, in perfect condition.” It does not mean being perfect. As his working paper suggests, integrity assumes that people keep their word. Yet individuals retain their integrity even when they fail to keep a promise—so long as they acknowledge the consequences created by their lapse and try to make amends. Jensen’s remarks originally appeared as an interview in Rotman Magazine of the Rotman School of Management.

    As Jensen says, “If I had one recommendation for improvement to the curriculum of every business school, it would be to make it very clear to students that cost-benefit analysis is very important almost everywhere in life—but not with respect to honoring one’s word. In my view, this is a major root cause of the current economic crisis.”

    Identity, meanwhile, is also important to people and organizations. HBS postdoctoral fellow Lakshmi Ramarajan, author of the working paper “Opening Up or Shutting Down? The Effects of Multiple Identities on Problem Solving,” discusses issues of identity and workplace boundaries.

    As Ramarajan writes, “An employee in a multinational corporation may think of himself not only as a member of the corporation, but also as an alumnus of his university, a citizen of his home country, a manager, a team member, a parent, an accountant, and a musician. With a similar proliferation of identities within each person, new questions arise regarding the influence of a person’s identities on how she engages in resolving problems with others. Do multiple intrapersonal identities help or hinder how people resolve problems with others?” Her paper offers insights and suggestions for alleviating tensions.

    — Martha Lagace

    Working Papers

    Modeling a Paradigm Shift: From Producer Innovation to User and Open Collaborative Innovation

    Authors: Carliss Y. Baldwin and Eric von Hippel
    Abstract

    In this paper we assess the economic viability of innovation by producers relative to two increasingly important alternative models: innovations by single user individuals or firms and open collaborative innovation projects. We analyze the design costs and architectures and communication costs associated with each model. We conclude that innovation by individual users and also open collaborative innovation increasingly compete with—and may displace—producer innovation in many parts of the economy. We argue that a transition from producer innovation to open single user and open collaborative innovation is desirable in terms of social welfare and so worthy of support by policymakers.

    Download the paper: http://www.hbs.edu/research/pdf/10-038.pdf

    Fluid Teams and Fluid Tasks: The Impact of Team Familiarity and Variation in Experience (revised)

    Authors: Robert S. Huckman and Bradley R. Staats
    Abstract

    In many manufacturing and service settings, fluid teams of individuals with varied sets of experience are responsible for projects that are critical to their organization’s success. Although building teams from individuals with varied prior experience is increasingly necessary, prior work fails to find a consistent effect of variation in experience on performance. We hypothesize that team familiarity—team members’ prior experience working with one another—is one mechanism that helps teams leverage the benefits of variation in team experience by alleviating coordination problems that variation creates.

    Download the paper: http://www.hbs.edu/research/pdf/09-145.pdf

    Traveling Agents: Political Change and Bureaucratic Turnover in India (revised)

    Authors: Lakshmi Iyer and Anandi Mani
    Abstract

    We develop a framework to empirically examine how politicians with electoral pressures control bureaucrats with career concerns as well as the consequences for bureaucrats’ career investments. Unique micro-level data on Indian bureaucrats support our key predictions. Politicians use frequent reassignments (transfers) across posts of varying importance to control bureaucrats. High-skilled bureaucrats face less frequent political transfers and lower variability in the importance of their posts. We find evidence of two alternative paths to career success: officers of higher initial ability are more likely to invest in skill, but caste affinity to the politician’s party base also helps secure important positions.

    Download the paper: http://www.hbs.edu/research/pdf/09-006.pdf

    Integrity: Without It Nothing Works

    Author: Michael C. Jensen
    Abstract

    There is confusion between integrity, morality, and ethics. In our much longer paper on the topic (see “Integrity: A Positive Model that Incorporates the Normative Phenomena of Morality, Ethics and Legality”—available at http://ssrn.com/abstract=920625), my co-authors, Werner Erhard and Steve Zaffron, and I distinguish integrity from morality and ethics in the following way. Integrity in our model is honoring your word. As such, integrity is a purely positive phenomenon. It has nothing to do with good vs. bad, right vs. wrong behavior. Like the law of gravity the law of integrity just is, and if you violate the law of integrity as we define it, you get hurt just as if you try to violate the law of gravity with no safety device. The personal and organizational benefits of honoring one’s word are huge—both for individuals and for organizations—and generally unappreciated.

    Download the paper: http://papers.ssrn.com/sol3/papers.cfm?abstract_id=1511274

    Opening Up or Shutting Down? The Effects of Multiple Identities on Problem Solving

    Author: Lakshmi Ramarajan
    Abstract

    Across three studies, I investigate the distinct effects of multiple identity conflict and enhancement within people on two crucial aspects of resolving problems with others: integrative behavior and openness. The results of two studies support the hypotheses that multiple identity conflict is negatively related to integrative thinking, while multiple identity enhancement is positively related to attitudes of openness to others. In a third study, I conducted an interpersonal dyadic negotiation experiment with business school students and found that, as predicted, these effects replicated and extended to integrative outcomes and open behaviors. This research shows that there are both harmful and helpful effects of multiple identities on interpersonal problem solving depending on whether those identities are enhancing or conflicting: multiple identity conflict shuts down integrative thought and behavior and multiple identity enhancement opens us up to other people.

    Download the paper: http://www.hbs.edu/research/pdf/10-041.pdf

    Publications

    From Wealth to Well-Being? Money Matters, but Less than People Think

    Authors: Lara B. Aknin, Michael I. Norton, and Elizabeth W. Dunn
    Publication: Journal of Positive Psychology 4 (2009): 523-527
    Abstract

    While numerous studies have documented the modest (though reliable) link between household income and well-being, we examined the accuracy of laypeople’s intuitions about this relationship by asking people from across the income spectrum to report their own happiness and to predict the happiness of others (Study 1) and themselves (Study 2) at different income levels. Data from two national surveys revealed that while laypeople’s predictions were relatively accurate at higher levels of income, they greatly overestimated the impact of income on life satisfaction at lower income levels, expecting low household income to be coupled with very low life satisfaction. Thus, people may work hard to maintain or increase their income in part because they overestimate the hedonic costs of earning low levels of income.

    Capital Market Driven Corporate Finance

    Author: Malcolm Baker
    Publication: Annual Review of Financial Economics 1, no. 1 (December 2009)
    Abstract

    Much of empirical corporate finance focuses on sources of the demand for various forms of capital, not the supply. Recently, this has changed. Supply effects of equity and credit markets can arise from a combination of three ingredients: investor tastes, limited intermediation, and corporate opportunism. Investor tastes, when combined with imperfectly competitive intermediaries, lead prices and interest rates to deviate from fundamental values. Opportunistic firms respond by issuing securities with high prices and investing the proceeds. A link between capital market prices and corporate finance can, in principle, come from either supply or demand. This framework helps to organize empirical approaches that more precisely identify and quantify supply effects through variation in one of these three ingredients. Taken as a whole, the evidence shows that shifting equity and credit market conditions play an important role in dictating corporate finance and investment.

    Of Gods and Small Things: Closing the Gap in Corporate Entrepreneurship

    Author: Bhaskar Chakravorti
    Publication: In India 2010. Business Standard Books, in press
    Abstract

    Entrepreneurship is frequently associated with a “small thing”—a venture that challenges the status quo and relentlessly pursues opportunity. The large established firms, the “gods,” have forever coveted these small things—through incubation, financial support, or acquisition—in their quest for the Next Big Thing. The problem with corporate entrepreneurship, of course, has been that the entrepreneur must deal with the challenges of securing resources and support within an organization focused on operations that are “at scale.” Entrepreneurs with miniscule, and often negative, financial contributions compete with mature businesses that are the primary revenue generators for the firm. Revenue is power, and for senior management taking their eyes off the mature businesses can be extremely costly. As a result, corporate entrepreneurship languishes despite its importance to the company’s future. I argue that there may be a geographic solution to this dilemma. In such a solution, a fast-growing emerging market plays a central role in orchestrating a complete strategy for corporate entrepreneurship. I also argue that it is time to go beyond the traditional framing of an emerging market. The prescription of this chapter is to think about a more ambitious role for such markets: establish a strategic business unit, designated as a “disruptive innovation hub,” that is charged with first penetrating the emerging market with products tailored to local needs and conditions and then leveraging that experience to develop disruptive innovations targeted at a global market. Scale and entrepreneurship—god and small things—can, indeed, cohabit and thrive in the developing world. This combination can become one of its major contributions to the global economy.

    Mental Health in the Aftermath of Conflict

    Authors: Quy-Toan Do and Lakshmi Iyer
    Publication: In Oxford Handbook of the Economics of Peace and Conflict, edited by Michelle Garfinkel and Stergios Skaperdas. Oxford University Press, forthcoming. (Also a Harvard Business School Working Paper, No. 10-040, November 2009.)
    Abstract

    We survey the recent literature on the mental health effects of conflict. We highlight the methodological challenges faced in this literature, which include the lack of validated mental health scales in a survey context, the difficulties in measuring individual exposure to conflict, and the issues related to making causal inferences from observed correlations. We illustrate how some of these issues can be overcome in a study of mental health in post-conflict Bosnia and Herzegovina. Mental health is measured using a clinically validated scale; conflict exposure is proxied by administrative data on war casualties instead of being self-reported. We find that there are no significant differences in overall mental health across areas that are affected by ethnic conflict to a greater or lesser degree.

    Download the paper: http://www.hbs.edu/research/pdf/10-040.pdf

    The Innovator’s DNA

    Authors: Jeffrey H. Dyer, Hal B. Gregersen, and Clayton M. Christensen
    Publication: Harvard Business Review 87, no. 12 (December 2009)

    An abstract is unavailable at this time.

    Read an excerpt: http://hbr.harvardbusiness.org/2009/12/the-innovators-dna/ar/1

    The Dark Underbelly of Online Advertising

    Authors: Benjamin Edelman
    Publication: HBR Now, HBR Voices (December 2009)
    Abstract

    The Internet is sold to advertisers as a highly measurable medium that is the most efficient way to target exactly the right customers. But online advertising is also easily subverted—letting fraudsters claim advertising fees for work they did not actually do. The trickiest frauds deceive advertisers so effectively that measurements of ad effectiveness report the fraudsters as exceptionally productive and high quality, rather than revealing that their traffic was actually worthless. This is a quiet scandal. In a time of tightening ad budgets, losses to advertising fraud come straight from the bottom line—but savings can be equally dramatic. Here’s a look behind the veil—an explanation of ad practices that have cheated even the Web’s largest advertisers. Advertising scams take plenty of victims, both witting and not, but I offer strategies to help determined marketers protect themselves.

    Read the blog: http://blogs.harvardbusiness.org/hbr/hbr-now/2009/11/dark-underbelly-of-online-ads.html

    How to Combat Online Ad Fraud

    Author: Benjamin Edelman
    Publication: Harvard Business Review 87, no. 12 (December 2009): 24
    Abstract

    Online advertisers frequently fall victim to dishonest, tech-savvy publishers. Here’s a sampling of common scams with some advice on how to outwit their perpetrators.

    Purchase the article: http://harvardbusiness.org/product/how-to-combat-online-ad-fraud/an/F0912D-PDF-ENG

    Chinese Railroads, Local Society, and Foreign Presence: The Tianjin-Pukou Line in pre-1949 Shandong

    Author: Elisabeth Köll
    Publication: In Manchurian Railways and the Opening of China: An International History, edited by Bruce A. Elleman and Stephen Kotkin, 123-148. New York: M.E. Sharpe, 2009
    Abstract

    This chapter explores issues of how Chinese railroads improved social mobility and standards of living along major trunk lines, and how foreign investment shaped the integration of the Chinese railroad network from the early 1900s to 1949. As this case study of the Tianjin-Pukou line argues, the political context of semi-colonialism and imperialism in the first half of the 20th century framed the emergence and growth of railroad companies in China. This is not to say that individual railroad lines were not able to become substantial business institutions, but different political regimes—colonial authorities, warlords, political factions in the Republican government, and the Japanese—prevented the growth of Chinese railroads into an expansive, strong national railway network during the first half of the 20th century.

    Purchase the book: http://www.mesharpe.com/mall/resultsa.asp?Title=Manchurian+Railways+and+the+Opening+of+China%3A+An+International+History

    Crossing Boundaries to Increase Relevance in Organizational Research

    Authors: Jeffrey Polzer, Ranjay Gulati, Rakesh Khurana, and Michael Tushman
    Publication: Journal of Management Inquiry (forthcoming)
    Abstract

    In this volume, Palmer et al. and Miller et al. take different approaches to assessing the relevance debate in organizational studies. After commenting on these papers, we recommend that a “full-cycle” approach to conducting research can help organizational scholars increase the relevance of their work. We then describe how key elements of this approach can be incorporated into Organizational Behavior doctoral programs to help students produce research that is both rigorous and relevant. This approach can help faculty and doctoral students alike take advantage of our field’s position at the intersection of the social science disciplines, other business school constituents, and the organizational world of practice.

    Negotiation? Auction? A Deal Maker’s Guide

    Author: Guhan Subramanian
    Publication: Harvard Business Review 87, no. 12 (December 2009)

    An abstract is unavailable at this time.

    Read an excerpt: http://hbr.harvardbusiness.org/2009/12/negotiation-auction-a-deal-makers-guide/ar/1

  • Sony going attachment-crazy for new motion controller

    Kinda like how third-party peripheral companies went gaga over the Wii’s waggle wand, it seems Sony has patented an large number of possible attachments for their upcoming motion controller. From something that looks like dual maracas to

  • New features from Ford: Remote start and heated steering wheel

    Filed under: , , , ,

    Good news, Ford fans: The Blue Oval will be adding remote start and heated steering wheels to its line of cars and trucks. The remote start option will make its first appearance on the 2011 F-Series Super Duty pickup truck while the heated tiller will initially be fitted to the 2011 Lincoln MKX.

    Following those two launches, the automaker promises that both items will infiltrate the rest of its Ford, Lincoln and Mercury lineups in a jiffy. While it’s been possible to have an aftermarket remote start system installed on any new car or truck for quite some time (including a dealer-installed option from Ford), JD Power reports that 90 percent of all purchasers would prefer a factory option, which makes perfect sense to us, particularly since Ford’s system will be integrated with the heating and cooling systems to bring the cabin to a comfortable temperature regardless of the weather outside.

    Ford predicts that the remote start system will help the vehicle’s exhaust catalyst heat up more quickly, thereby reducing hydrocarbon, carbon monoxide and nitrogen oxide emissions by up to 75 percent. Further, the automaker suggests that a heated steering wheel will increase dexterity in the fingers and hands and reduce the need to wear gloves while driving in the winter. Want to know more? Use those nice and toasty digits to hit the jump for the press release.

    [Source: Ford]

    Continue reading New features from Ford: Remote start and heated steering wheel

    New features from Ford: Remote start and heated steering wheel originally appeared on Autoblog on Tue, 08 Dec 2009 08:57:00 EST. Please see our terms for use of feeds.

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  • U.S. Government’s Wimpiness With Wall Street Hits A New High

    geithner obama

    Perception is reality.

    So it doesn’t matter what really happened when pay czar Kenneth Feinberg agreed to exempt a bunch of AIG executives from pay caps because they whined and threatened to quit over them. 

    This decision just looks like yet another wimpy, lame move from a government whose policies with respect to Wall Street have defined wimpy and lame.

    Ever since the waning years of the Bush administration, when Washington “service” became just another rung on the Wall Street career ladder, our government has gone out of its way to protect the interests of its once and future employer.

    • Idiot bondholders–the folks who provided the money necessary to fund our debt binge–have been rescued to the tune of 100 cents on the dollar
    • Massive, incompetent financial firms have been bailed out and nursed along
    • Counterparties ready to take a major haircut on CDS contracts have been made completely whole
    • Regulators have defended their actions by saying they “lacked the necessary legal authority”–as if the lender of last resort needs legal “authority” (Warren Buffett didn’t have any “authority,” and he cut himself much better deals than the US taxpayer got).
    • And so on…

    And now, on the heels of outrage about record Wall Street bonuses in the face of 10% unemployment, Obama’s vaunted pay czar, Kenneth Feinberg, has revealed himself to be nothing more than a puppet:

    WE’RE GOING TO CAP YOUR OUTRAGEOUS PAY!!! WE’RE GOING TO MAKE SURE YOU DON’T USE TAXPAYER BAILOUT MONEY TO PAY YOURSELVES HUGE BONUSES!!!*

    *Unless you complain, in which case we’ll just forget the whole thing.

    Is there another side to the story?  Of course there is.  Feinberg is in an impossible position, because pay caps were always a terrible idea.  The US taxpayers now own AIG, so destroying it in the name of retribution for past sins would be just shooting ourselves in the foot.  And when your firm value depends on your good people staying, you destroy the firm by making them leave.

    But Feinberg’s predicament just reveals the insanity of our whole Too Big To Fail bailout policy, for which Bush, Paulson, Geithner, Bernanke, Summers, and Obama are directly responsible. 

    Too Big To Fail was a bad idea at the time–another short-term emergency fix for a country that has gotten addicted to them–and President Obama wasn’t the one who started it.  But if he doesn’t find a way to appear as though he can stop the madness and stand up to Wall Street, it will be the end of him.

    Join the conversation about this story »

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  • Meredith Whitney Is Still Bearish, Says The Government Has Run Out Of Bullets

    Meredith Whitney

    Analyst Meredith Whitney is co-hosting on CNBC, and though she says she’s bearish, she says she’s been “trading bullish” all year, up until Q3 financial earnings came out.

    Benzinga notes some of her other comments:

    She says the governnment is now out of bullets to support the economy. She says if the economy doesn’t slow down now, it will in Q1.

    Whitney said nothing has changed other than the banks refinancing themselves. Meredith Whitney’s comments could help drive down the Financial Select Sector SPDR (XLF) in the pre-market.

    Whitney says the overall market is extended. Meredith said she is 100% confident that the consumer is not getting any better and since 70% of the economy is supported by the consumer, the S&P 500 will likely fall in 2010.

    Join the conversation about this story »

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  • Palin v. Free Speech – Palin Going Rogue Memoir Inspires Going Rouge Counter-Memoir, Palin’s Media Resistance Fuels Press Persistence

    Much of the news surrounding the whirlwind book tour of Sarah Palin has concerned the media itself, and Palin’s open disdain for it. Press coverage that gathers large crowds at book signings and speeches, apparently, is good. Press coverage that takes issue with any aspect of what Palin says or does at […]

  • REPORT: Toyota to add 850 more jobs in San Antonio to build more pickups

    Filed under: , ,

    2007 Toyota Tundra Limited – click above for high resolution gallery

    NUMMI‘s loss will be San Antonio’s gain. Toyota is adding a second shift at its truck plant and looking to hire 850 workers for the production increase, and since Toyota’s suppliers are located on-site, they’re also adding a second shift and hiring.

    The relocated Tacoma production from NUMMI is projected to roll 150,000 vehicles out per year, still below the 200,000 trucks Toyota wanted to be making when it launched the current Tundra. It’s a way for Toyota to hedge its pickup bets. When the market for the biggies sags, Tacomas may be more appealing; the plant could adjust its mix and keep going. While Toyota’s pickup volume is a small slice of the market, San Antonio may wind up loving the Tundra and Tacoma in a big way.

    [Source: Automotive News – Sub. Req.]

    REPORT: Toyota to add 850 more jobs in San Antonio to build more pickups originally appeared on Autoblog on Tue, 08 Dec 2009 08:30:00 EST. Please see our terms for use of feeds.

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  • List of Companies Providing Social CRM Offerings

    Social CRM: A Growing Segment
    Yesterday’s
    post on Social CRM vendors not walking-the-talk raised awareness of this nascent space.  However, not everyone was thrilled with the effort, as CTO John Moore gave us an A for effort but a C- for results, and Kim Kobza, the CEO of Neigborhood America (they were an early adopter) left a comment on John’s post suggesting we missed the mark (also, SAP ’s passionate team strongly represents).  Although we stand by our scoring, both John and Kim are right, our evaluation yesterday was only on a small subset of the industry, but a manageable starting ground, as we continue to unearth the variety of players.

    Tracking the Market with an ‘Industry Index’
    For a few years ago, I’ve created what I call my posts called the Industry Index (see all) lists to track companies in any particular vertical, it helps me, vendors, and buyers to track the space.  I expect this space to rapidly increase in size as social channels will be bolted onto CRM vendors, and many brand monitoring and community platforms are adding workflow, triage, and tracking capabilities. The purpose of this list is to quickly capture the vendors participating in this space, and to acknowledge those that were not on yesterday’s review, I expect there to be many more vendors who leave a comment, which we can quickly add to this list.

    We owe it to the market to try to include as many as possible, although it’s going to be very difficult as this space quickly grows. So first, let’s try to put some scope around this space with a definition.

    Social CRM Definition
    We prefer Paul Greenberg’s definition of Social CRM, which he summarizes as:

    “CRM is a philosophy & a business strategy, supported by a technology platform, business rules, workflow, processes & social characteristics, designed to engage the customer in a collaborative conversation in order to provide mutually beneficial value in a trusted & transparent business environment. It’s the company’s response to the customer’s ownership of the conversation.” (also read his 2009 review of this space on ZDnet)

    It’s a broad definition, but the key criteria he lists out are enough for me to go on.

    List of Companies Providing Social CRM Offerings: (32 vendors total)


    Traditional CRM Vendors offering Social Integration (10 vendors)

    • ACT!:  This barely fits the scope of social crm, but ACT! allows a single individual to manage multiple types of information, including social, however if this product was extended across an enterprise, it fits the quota.
    • BatchBlue: While not a ‘traditional’ CRM like many of the others listed below, has traditional sales automation features, but also connect with existing social graph data, think social aggregation of contact lists.  After watching the demo, it looks like you have to manually enter feeds of contacts, rather than auto-finding data from social graphs by scraping.
    • Buzzient: Offers a CRM platform that provides social media analytics that can be used for web marketing, customer tracking, or reporting.  They have partnerships with Salesforce, Oracle, and SugarCRM.
    • Microsoft Dynamics:  Offers Accelerators (here and here) that “Allows business professionals to monitor and analyze customers’ conversations on social networking sites, and as a result, provides real-time status updates about their products and services” (thanks Menno, who writes on the topic) They are also partnered with Neighborhood America
    • NetSuite:  Offers social CRM with a partnership with InsideView and has Twitter integration (submitted by Paul Greenberg)
    • Oracle Siebel Social CRM: Promises the ability to provide insights based on the buying behaviors of similar customers, as well as shared content to be used between sales teams.
    • RightNow CRM: Offers several features in their suite such as Support Communities, Innovation Communities, Cloud Monitoring, and Social Experience Design. Rightnow recently acquired Hivelive an enterprise community platform.
    • Salesforce: Offers acces to Social Networking like Facebook and Twitter. Salesforce, like SAP is importing the Twitter “firehose” feed, and has offered social features like Q&A, and social networking like Chatter, and has lightweight LinkedIn integration.
    • SAP CRM: Imports the Twitter firehose feed, and
    • Sugar CRM: Offers “SugarCRM Cloud Connectors connect via Web Services to leading third-party data service providers such as Hoover’s, JigSaw and LinkedIn”

    Community Platforms Offering Social CRM (5)

    • Jive Software: Community Engagement, offers data integration from Radian6, encouraging management of the discussion.
    • Leverage Software:  I recall that Leverage offers built in integration with Salesforce, but I was unable to find it on their site.
    • Lithium Technologies offers the Social CRM Suite offering features such as Community Applications, Reputation Engine, Actionable Analytics, CRM Connectivity, and Social Web Connectivity.
    • Neighborhood America: Has had a partnership with Microsoft Dynamics, read press release, (they were early on in March 2009) and commentary from Paul Greenberg on ZDNet.
    • Concourse:  Offers a variety of integration modules to a variety of apps, including a CRM module that’s prebuilt. (via pjk54)

    Brand Monitoring Offering Social CRM (3)

    Social Media/Twitter Clients (2)

    Social Customer Experience (4)

    • CrowdEngineering:  Helps to match experts to customer problems, by using a recommendation engine and skill resource set engine.
    • Fuze Digital Solutions: Provides a broad and modular multi-channel customer care solution using a community knowledge base as its foundation.
    • Helpstream: Offers tools that allow customers to submit questions to each other, with integration into SalesForce in addition to community driven knowledge centers.  see video.
    • Parature: Offers chat-like features for support reps to interact with customers, then measures sentiment.
    • Get Satisfaction:  Is an off-domain (all the support is done on their site –not yours) community that now offers premium features that offer ability to manage discussions.

    Sales 2.0/Social Graph Aggregation (6)

    • Flowtown:  Allows marketers to prioritize targets to contact by a variety of influence scores, and their social graph.  It then offers targeted email marketing based on those two criteria.
    • Gist: Offers a way to track the social behaviors of your customers and prioritize.
    • InsideView: Offers some unique offerings that mine a business social graph to provide alerts as a plugin to traditional CRM systems, Watch this lengthy demo.
    • Roving Group: Offers a product called ‘Roving Contacts’ that aggregates the social graphs and contact information from your address book.
    • SocioToo: Not the typical corporate enterprise company, this Dutch company offers a search page (and no real corporate site –by intent) that mines social graph data in public.
    • Xobni:  This cleverly named (opposite of inbox) Outlook plugin scrapes your social graph and most frequently emailed contacts improving email utility.  This barely falls within the scope of social crm, but if the data was able to export to other systems, it could start to apply.

    CRM Applications and Plugins (2)

    • Appirio: Offers the ability for companies to create applications on Facebook which then marry data back to Salesforce, called Cloud Connectors.
    • SocialCRMTools: Offers integration with Salesforce that imports, monitors, and manages Twitter, Facebook and LinkedIn. (via John Perez)

    Social Networks and Others

    • Twitter: Has made motions they plan to offer premium services to brands, that would offer verified accounts, then management-like features. The specifics are still unknown, as they sort out their business model. They have partnered with Google and Bing.
    • Google has announced real time search integration, and Bing has shown some early integrations.  While far fetched we should not completely rule them out as eventually building a dashboard for brands to manage their namesakes, advertising, and website analytics, or Google alerts.  Historically, they generate money off content created by publishers, so this actually falls in line with ‘organizing the world’s information”.

    Not on this list? Leave a comment, with justification why you fit in Paul’s definition with a link to your site explaining more, I’ll take a look and add to it, please be patient while I review.  Also, if you want to brief Ray and myself, please read and submit to this briefing form.

    Update: Business Partner Ray Wang and I have created a more detailed matrix of this space for our clients.


  • In the Media: 30 Nov-06 Dec

    Comment on White Paper
    In The Times, Stephen Burke calls for cross-party support for care home; he mentions that the upcoming White Paper will address the funding gap. (03 Dec)

    The Sunday Express writes that the Prime Minister is facing a backbench revolt over plans to axe benefits for pensioners in order to fund care reforms. (06 Dec)

    Care Quality Commission Report
    The Times, Financial Times, The Guardian, The Independent, Daily Mail, Daily Mirror and The Daily Express cover a report by the Care Quality Commission finding that councils are failing the elderly and that 400 care homes in Britain need to improve immediately or close. (03 Dec)

    In another article, The Times reports that the councils criticised in the report have now challenged the CQC’s competency. (03 Dec)

    The Daily Telegraph, The Guardian, The Mail on Sunday and Yahoo! UK and Ireland report that Baroness Young has announced she is stepping down as the chairwoman of the Care Quality Commission. (05, 06 Dec)

    Fiona Phillips writes in The Daily Mirror that poor conditions in care homes are common. (05 Dec)

    General Care
    The Guardian covers the Oxfam report ‘Who Cares?’, finding that some British care agencies exploit the migrant carers whom they increasingly rely on. (02 Dec)

    The Daily Telegraph reports that elderly people could be offered accommodation in communal purpose-built retirement housing rather than care homes. (04 Dec)

    The Daily Mirror reports on research finding that 1 in 6 carers has to give up work or cut their hours to look after loved ones. (04 Dec)

    In The Guardian, Polly Toynbee praises inspections under the Labour Government that lead to stricter standards for social care, as well as health and schools. (05 Dec)

    The Sunday Times reports that a consortium of banks is to write off more than £800m of loans to Four Seasons nursing homes, following poor lending decisions. (06 Dec)

    Dementia in the press
    The Daily Mail reports that a GP has set up a website where people can share their experiences of health problems including dementia. (01 Dec)

    A feature in The Daily Telegraph, referring to the CQC report, discusses Sir Gerry Robinson’s findings about the poor treatment of dementia patients in care homes, and his proposals for better inspections and training to improve the situation. (04 Dec)

    The Daily Express reports that drinking green tea can halt brain diseases including Alzheimer’s. (05 Dec)

    General
    The BBC reports that the ageing population will increase pressure on NHS dentistry. (02 Dec)

    The Times, The Guardian, The Daily Mail, The Daily Express and The Sun write that men in the village of Montacute, Somerset have the highest life expectancy in the country, attributing this to the fact that many of them grow their own vegetables. (04 Dec)