Category: Software

According to a report this week on The Mac Observer, Apple and AT&T have been presented with a class action lawsuit by a customer who accuses them of misleading the public by advertising the MMS capabilities of the iPhone 3GS despite not making those capabilities available in the U.S. when it launched.

(Yawn.) I’ll let you mull over whether the accusation is fair; the plaintiff, Francis Monticelli, says in the suit that “MMS functionality was one of the reasons people chose to buy or upgrade… it has [become] clear that AT&T’s network does not support MMS.”

TMO points out Apple made it quite clear MMS functionality would not be available in America at the launch of the iPhone 3GS. Surely you remember the hilarious (and embarrassing) murmur of amusement and derision from the audience at this year’s Worldwide Developer Conference when Scott Forstall introduced MMS? “29 of our carrier partners in 76 countries around the world will support MMS at the launch of iPhone OS 3.0,” Forstall announced, then, trying to keep a straight face, added, “In the United States, AT&T will be ready to support MMS later this summer.”

Still, that little fact hasn’t stopped Monticelli suing, though I’m sure he won’t get far. I’ll never quite understand the litigation-happy nature of some of my American cousins (here in England we prefer to send strongly-worded letters of complaint) but it got me thinking about the now-forgotten drama of iPhone MMS. I can’t help wondering — was it really such a big deal? I mean, now you’ve got it, do you ever use it? Would you truly miss it if it disappeared overnight?

When MMS first appeared via the iPhone OS 3.0 update I couldn’t wait to try it out. I took a photo of a bowl of apples (go figure) and sent it to a pal. “I have MMS!” I declared, proudly. “So?” he enquired, puzzled. (I forget sometimes not everyone is an iPhone user and therefore have always had MMS.) That was back in June, a good five months ago. It was the first — and last — iPhone MMS I ever sent.

Old Habits…

Color me conditioned by my experience with previous iPhone OS limitations, but if I want to send someone a photo I instinctively use the Mail app. I’m not alone, either — fellow iPhone owners never send me MMS messages but also choose to use Mail instead (I know because of all those “Sent from my iPhone” footers I keep seeing).

I’m trying to figure out when and how this habit started; it’s easy to say it’s the result of Apple’s decision not to support MMS functionality, but if I force my grey cells to work a little harder, and think back to those dark times before the iPhone, I don’t have any fond memories of MMS. Sure, I had the function on every one of my old phones, but I barely ever used it. So perhaps my aversion to MMS started then…

Either way, I don’t care for MMS. It’s a clunky old technology that never mattered to me. Not even my most geeky of friends ever bothered using it, with or without adding an iPhone into the equation.

Apple’s Chief of iPod/iPhone Marketing Greg Joswiak once said the iPhone originally didn’t include (amongst other things) MMS functionality because it wasn’t high on the list of features customers wanted from their mobile phones.

Naturally, there was an outcry. People were either ambivalent (they didn’t care or simply accepted email was an adequate alternative) or they were furious. Spend a little time picking through any of the popular Mac discussion boards from 2007 onward and you’ll find plenty of disgruntled punters lamenting Apple’s decision to not support the feature.

You know how, when a child isn’t playing with a toy, and you try to take the toy away, the child will instantly want it and make a scene if they don’t get it? It’s that peculiarly human tendency to want what we don’t have, or what is being taken (or withheld) from us. Well, I wonder, was the outcry over MMS the same thing? And now we have it, how many of us are actually using it?

If you’re in the States and didn’t jailbreak your iPhone, MMS is still fairly new to you and you might still be enjoying the novelty of finally getting it working. So, while MMS is fresh in your minds (and your iPhones) perhaps you can answer the question — where do we really stand with MMS?

Is it an indispensable tool Apple had no business keeping from us this long? Or should we reluctantly (and perhaps a little bashfully) admit it wasn’t worth all that fuss and noise — Apple was right not to make it a priority and, if we’re really truthfully honest, we never used it anyway…

I spend an awful lot of time poking around in the App Store in both iTunes and on my iPhone, just in the hopes of finding something new and exciting to download and use on my device. It’s not an ideal situation, and I often wish Apple would throw out its tired model and completely restructure the App Store from the ground up.

There’s little chance of that happening, but a new Facebook app could help make the App Store more navigable, and do so with a little help from your friends. Mplayit is a new service being offered on Facebook that aims to bring some sense to the jungle that is the 100,000-strong App Store using a more intelligent browsing system based on recommendations and demos.

The idea is that there’s no one better to recommend iPhone apps you’d like than your friends. Using Mplayit, friends can make recommendations via the app which will appear on their profile page and in the news feed. That way, you’ll have a trustworthy source when you’re shopping for new software for your device.

By far the most useful aspect of Mplayit during my brief use of it was the app recommendations and shared apps. The rest, including popularity, search and categories, is already available to users via the App Store itself.

I’m not exactly sure how apps get onto the recommended list, since I would assume that they would be the ones which are the most recommended, but then what’s to differentiate them from the shared app? Whatever the methodology behind their selection, the fact remains that they are good picks, and well-deserving of attention. The list provides a good variety, too, covering apps with a range of functions instead of just presenting, say, all the top Twitter apps.

The best part of Mplayit, from the standpoint of people who need to see to believe, is that most apps come complete with videos and images previewing the functionality of the software running on an actual iPhone, and a full text description, too. That’s what puts Mplayit ahead of other iPhone app discovery sites like AppShopper.com or 148apps. Of course, each app also includes buy links that redirect you to the App Store, and a link through which you can add the program to your collection, which helps Mplayit track app popularity and recommendation information.

Many people are reluctant to use Facebook apps because of privacy concerns and fears of spamming the news feeds of friends, but after trying out the service for a little while, I haven’t found any cause for concern with Mplayit. The best part is that you can still use most aspects of the app without granting it access to your profile information.

Speaking yesterday at the Professional Developer’s Conference, Microsoft’s Chief Software Architect Ray Ozzie explained what’s really important when it comes to the smartphone business, and it’s apparently nothing at all to do with the number of apps available on any one platform.

All the apps that count will be ported to every one of them. It’s a completely different situation from the PC market, where software’s built to run on a Windows or a Mac. Mobile apps require very little development, so it’s much easier to bring them onto every platform.

Yeah. That’s why there are more than 100,000 apps in the iTunes Store and, what, five in the Windows Marketplace? And that’s why quality apps like Facebook or Tweetie 2.0 have been ported, feature-complete, from the iPhone to Windows Mobile, Blackberry and Palm OS? Oh, wait…

The point here is that Microsoft’s senior execs apparently continue to misunderstand what’s going on in todays smartphone market. Microsoft seems to view the iPhone not as a serious competitor but more as a toy, something to disregard because grown-ups (grey-suited corporate drones) aren’t interested in all that flashy functionality and rich media. They’re not interested in the astonishing range of software available for the iPhone. They just want Mobile Powerpoint and Excel, plus a few other ageing Office apps. That’s all that really matters, right?

Wrong. We need look no further than JD Power’s recently published results of a satisfaction survey they conducted of business smartphone customers around the world. Apple came in at number one, RIM finished second.

WIRED’s Gadget Lab published an article yesterday examining some of the mistakes Microsoft has made with Windows Mobile. NPD Group analyst Ross Rubin told WIRED:

Microsoft’s mobile OS history is rooted in personal digital assistants, which were marketed toward enterprise audiences. Today, the smartphone has shifted into the mainstream as a consumer device, and yet Windows Mobile is still largely focused on enterprise features.

Perhaps Microsoft has a significant change planned for the release of Windows Mobile 7, WIRED’s Brian Chen asked Redmond HQ. They declined to discuss Windows 7 directly, but did have this to say about their mobile OS business;

The company’s mobility strategy has not changed; it is and has always been to provide a software platform for the industry. The company works closely with many mobile operators and device makers around the world because people want different experiences on a variety of phones.

Well, it’s certainly a different experience alright. A lousy one. That’s one reason Microsoft’s global smartphone market share has dropped from 11 percent in 2008 to 7.9 percent today. In the meantime, Apple and RIM have seen their market shares swell to 17.1 and 20.8 percent, respectively.

Microsoft’s Mobile strategy is out of touch. Ever-increasing numbers of enterprise customers who once used Windows phones are today carrying Blackberrys or iPhones and have entirely different expectations of their cellular devices. Mobile Outlook just won’t cut it any more.

Hopping Mad

Driving the point home is a timely article published this week by the Wall Street Journal, about the disparity between old, primitive tech used in the office, and the far more capable and empowering technology found at home. According to the WSJ’s Nick Wingfield, execs at Kraft Foods noticed the difference.

Executives began to worry that the company’s technology policies were preventing employees from staying in step with trends. Kraft was a consumer company, they figured, so workers needed to be more familiar with the technologies that consumers were using, whether the iPhone or YouTube.

So, the IT department stopped blocking access to consumer Web sites, and the company started a stipend program for smart phones: Workers get an allowance every 18 months to buy a phone of their choosing. (Over 60% picked iPhones.)

With all the above in mind, I can’t see how Microsoft’s Mobile strategy could be considered sound business. If I were a Microsoft shareholder, I’d be hopping mad at the company’s apparent inability to understand — and adapt to — the demands of today’s smartphone consumers.

It’s paradoxical, really. Microsoft has always highlighted how customer choice is of paramount importance, indeed, a key component in its success with Windows. In the quote above, Microsoft’s own spokesperson stresses how Microsoft works with mobile operators and OEM’s to provide choice. But at the PDC yesterday, Ozzie seemed to be saying that an impressive selection of apps (ie. choice) is unimportant. He mentions “apps that count” but doesn’t say what those apps are; in any case, that’s a short-sighted assertion. Apps that matter to me, may not matter so much to you. That’s precisely why an iPhone owner’s home screen is so fascinating to other iPhone owners.

The iPhone’s greatest strength is the tens of thousands of software titles available in the App Store, usually at a knock-down price. There is, literally, something for everyone, no matter how discerning ones’ taste in Games, Productivity tools, or fart apps.

I give Windows Mobile another year, max. If it can’t build its app marketplace into a substantial repository of quality titles at (very) low prices, it won’t matter how closely Microsoft works with its technology partners. Because, at that point, Windows Mobile will be reduced to a Wikipedia entry as an “also ran” in the history of the smartphone.

If you’re still running an old Mac PowerBook 550c or something similar, it must be really annoying to not be able to use Twitter via a native client. That’s probably your No. 1 concern, in fact, on your OS 8.1-running machine. You could always use the web interface, but that’s not really a fair solution, is it?

Now, thanks to Grackle68k, Mac users who are still running Macintosh System 6, 7, 8 and 9 can have a dedicated Twitter client of their very own. Personally, I think the release of this app was just timed to steal the spotlight away from Seesmic for Windows. Obviously this is much bigger news!

Twitter is available to pretty much any platform, and that’s no accident. The technology behind it is relatively lightweight, with clients only really needing the ability to make API calls to be completely functional. The memory footprint of clients differs depending on what developers choose to add on the client side of things, but little is needed to make one actually functional.

That’s the idea behind Grackle68k, a labor of love for a small group of programmers who realize that there’s still quite the classic Mac enthusiast crowd out there who actually use their well-aged machines for some basic tasks in addition to just keeping them running (myself included). The program lets you tweet, but if you want it to remember who you are on each startup, you’ll have to break out the ResEdit and make a change to a resource by adding your login information. It’s an added step, true, but a fun one that should bring back memories, so hey, I’m not gonna complain.

Snow Leopard has barely gotten its paws wet, and now news comes that Apple is already working on its replacement. It’s not really surprising, since Apple is basically always either working on the next iteration of its products or releasing them, but still, it does whet the appetite for the next version of OS X.

The suggestion of the new operating system appeared in an entry posted early this morning in a change database for “launchd,” an open source framework that controls the booting of OS X and administers running processes. The new entry includes an error message with the string “11A47″ in it, which is a reference to what version of Mac OS X is being used.

Previous versions of OS X have all followed the same numbering scheme. The number at the start of the string references which version of OS X is being used, with the letter indicated the minor release number and finally another number at the end indicating the development progress of said minor release. So, for example, Snow Leopard at release was represented by the string 10A432, and Leopard was 9A571. 11A47, then, would seem to indicate that an early build of 10.7 was being used.

According to MacRumors, the “47″ part of that number would suggest that Apple has already been working on the new version of OS X for at least a couple of months now. It’s still very early days, though, and probably even a long way off from a release to the developer community. We saw a two-year span between 10.4 and 10.5, but only a one year gap between the release of 10.5 and 10.6, because 10.6 represented mainly performance upgrades and refinements. Chances are, 10.7 is at least another year and a half off.

No news yet on what to expect in 10.7, although there is reason to believe that the upcoming iteration of OS X will bring more major changes than the last update. Traditionally, Apple introduces far more GUI and basic functionality changes in major point releases, but Snow Leopard was a special exception to that rule, a fact reflected in the price. It’s possible that Apple will release OS 11 at some point, but as of right now, it seems likely that it will continue with the current numbering scheme.

Anything in particular you’d like to see in 10.7? Maybe something you were disappointed wasn’t there in OS X 10.6? Personally, I still think Finder could use some further fine-tuning, but otherwise I’m at a loss at the moment.

The iPhone isn’t capable of true multitasking if you’re running a legit, non-jailbroken device, so you can’t do something like, say, have Facebook and Twitter open at the same time. Thanks to the latest update, though, for TweetDeck for the iPhone (free, iTunes link), you can experience most of the advantages of that hypothetical situation using only one app.

The newest version of TweetDeck for iPhone has lots of new features, but by far the most significant is the ability to add columns that show updates from your Facebook friends (and MySpace, too, if you’re a musician or a 13 year-old who somehow got transported to the future from the year 2000). You can read updates, yes, but you can also do wall posts, comment on things, and update your own status, all without leaving the app.

You can even “Like” someone’s status update from the zoomed in view. Really, if you use Facebook the way I do these days (never opening the inbox, browsing the news and live feeds like they were slightly broken Twitter feeds and occasionally doing a wall post or two if something catches my eye that needs direct address. My Inbox has become a wasteland of lost and unread missives, and I rarely look at event or other invitations, unless prompted to do so in real life or on Twitter.

When you hit the compose button, you’re taken to the usual window, but now at the top you can opt to post your status update to one, some, or all of the accounts associated with your TweetDeck installation. It’s very handy if you want to post an update across more than one Twitter account, or if you’d like to selectively push some of your Twitter updates to your Facebook without using an extra plugin and the #fb tag, for instance.

Other new features include landscape keyboard support (via a button, not the accelerometer, which is actually better in my opinion), 12seconds.tv integration for 3GS video tweeting, and an option to save draft tweets you’re working on. Should give you a chance to rethink that disparaging comment about your workplace you’re thinking about posting. Bit.ly URL shortening with click tracking is also a new feature, as is the ability to add a column devoted exclusively to trending topics.

It’s a good update, but I still don’t think it can replace Tweetie 2 as my primary client. If I was a social media manager at a company in charge of maintaining multiple Twitter streams for different lines of business, TweetDeck would be my go-to application, but as it stands, it’s just more meat than I can generally chew.

App Store developers now have more to contend with than just the fickle tastes of the humans Apple has reviewing submissions. Now, submissions also go through an automated filter that determines whether or not the app is obeying the rules and not using any of Apple’s private APIs, which is a no-no, according to the developer agreement.

The news comes via a conversation that occurred between developers on Twitter. Craig Hockenberry, best known for Twitterific, guessed that the App Store now contains a mechanism to check submitted code against proper framework use, and John Gruber responded that Apple has in fact recently begun to do just that.

The specific function of the new automated component is to check submissions for private API calls. If it finds any, the app is rejected outright. Presumably, such a check would be run at the beginning of the review process, thereby cutting down a lot on the number of submissions that must be reviewed by actual human beings. In other words, it’s a volume compensation strategy on Apple’s part.

It’s also technically fair, since Apple has said all along that private APIs are off-limits. The published reason being that Apple can’t confirm that said APIs will remain stable from release to release of the iPhone OS, meaning that something based on them might break every time an update rolls out. By forcing developers to stick with the public APIs, Apple is trying to ensure that some stability exists for end-users who depend on the hundred thousand apps or so available now in the App Store.

Despite being technically fair, the move feels a little unfair to developers, since Apple hasn’t exactly been consistent about enforcing the rules regarding private APIs up till now. One reason could have been that spotting their use just isn’t that easy, which the computer filter now rectifies. But it seems clear that Apple also looked the other way in at least a couple of cases when it suited it to do so, like with Google’s mobile search app, hence my suggestion that this has more to do with reducing workload using a non-arbitrary filter than anything else.

While the introduction of an automated layer does, on the surface, seem to guarantee a level of fairness, it also probably isn’t very encouraging to developers, who now essentially face a firewall before they gain access to individuals they can actually talk to about what’s wrong with their submission. Expect more headaches for the App Store team as the fallout for the implementation of this measure.

Scheduling a Genius Bar or One to One training session appointment has never been that difficult. Just go to Apple’s web site, enter some information, and you’re done. But a new rumor over at AppleInsider suggests that it’s about to become even easier, thanks to a new in-house developed iPhone app that could be forthcoming soon from Apple.

News of the app comes via a “source that has proven reliable in the past,” though no further information is given. The app is said to be able to create appointments for both Genius Bar and One to One, and to view membership details for programs that require a subscription. No word yet on a street date for the app.

Presumably the app would allow users to make any kind of reservation currently only available online, including a personal shopping appointment. Although the web site system currently employed is easy enough to understand and use, I imagine a dedicated iPhone app designed by Apple would make the process so easy and intuitive that I’d probably actually use it far more than I currently do, particularly for personal shopping when new products launch.

MacRumors corroborates the report via separate sources, so it seems likely that the Concierge app will be forthcoming. I’d expect it to appear before the holidays, so that shoppers can take advantage of it pre-gift giving, and people on the receiving end of Apple products can use it after the holidays to schedule appointments.

The Concierge app would be the latest move in a series of efforts focused on improving Apple’s retail performance, including in-store pickup for holiday shoppers, more and improved stores, and the new EasyPay touch system.