{"id":189138,"date":"2010-01-16T22:14:02","date_gmt":"2010-01-17T03:14:02","guid":{"rendered":"http:\/\/chicagopressrelease.com\/press-releases\/yates-replacing-lost-amex-card-a-hassle"},"modified":"2010-01-16T22:14:02","modified_gmt":"2010-01-17T03:14:02","slug":"yates-replacing-lost-amex-card-a-hassle","status":"publish","type":"post","link":"https:\/\/mereja.media\/index\/189138","title":{"rendered":"Yates: Replacing lost AmEx card a hassle"},"content":{"rendered":"
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\"\"There were plenty of options when Ann Murrell approached a gift card kiosk at her local Dominick’s store a few days before Christmas.<\/p>\n

She settled on an American Express card for her son-in-law, largely because of the company’s holiday advertising campaign, which promised no fees, no expiration date and quick replacement if a gift card was lost or stolen.<\/p>\n

Murrell said she paid $100 for the card, plus a $5.95 processing fee. <\/span><\/p>\n

It didn’t take long for Murrell to put American Express’ promises to the test.<\/p>\n

Lo and behold, on Christmas Day the gift card wound up missing.<\/p>\n

The Villa Park resident said she consulted the pamphlet that came with the card, which said to call American Express with the gift card number and a copy of her receipt.<\/p>\n

Murrell said she gathered the information and called, but the customer service agent asked for a different set of numbers from the card.<\/p>\n

“I said, ‘How would I have that number if I don’t have the card?’ ” Murrell recalled.<\/p>\n

She said she called American Express several times, and each time was told the same thing: Without the other sets of numbers on the missing card, she could not get a replacement.<\/p>\n

“It was impossible,” she said. “They said, ‘There’s nothing we can do.’ ”<\/p>\n

Upset, Murrell e-mailed What’s Your Problem?<\/p>\n

“We keep getting a runaround and are very frustrated by this,” she said. “I don’t have extra money to replace his gift.”<\/p>\n

The Problem Solver called American Express, which asked for the same information Murrell said she previously gave the company: the number on the front of the gift card and information from the receipt.<\/p>\n

Using that information, American Express was able to locate the gift card in its system and issued a replacement card on Wednesday.<\/p>\n

American Express spokeswoman Vanessa Capobianco said Murrell had provided the receipt number but not the card number. Murrell insists she gave American Express both numbers on several occasions.<\/p>\n

Either way, she’s happy the card has been replaced.<\/p>\n

Murrell said an American Express representative called her Thursday to say the new card would be sent by overnight mail to her house.<\/p>\n

“She didn’t sound real happy,” Murrell said of the call. “I did just say to her real quickly, ‘I tried to do this myself, can you tell me why I couldn’t?’ She said, ‘We’re looking into that.’ ”<\/p>\n

Murrell said the ads made it look so easy to replace a lost card. In the end, she said, that wasn’t the case.<\/p>\n

“I think the customer service people are supposed to do what they did, to try to make it difficult so you just give up,” she said. “That’s how I felt and what I would have done. I was ready go give up, then I thought of you.”<\/p>\n

More problem solving:<\/strong><\/p>\n

Starting Friday, the Problem Solver will run four days a week in the newspaper: Sunday, Tuesday, Thursday and Friday.<\/p>\n

The Problem Solver also is available online daily at chicagotribune.com\/problemblog<\/strong><\/a>.<\/p>\n<\/div>\n<\/div>\n

Read the original article from WGN Radio Chicago<\/a>.<\/p>\n

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There were plenty of options when Ann Murrell approached a gift card kiosk at her local Dominick’s store a few days before Christmas. She settled on an American Express card for her son-in-law, largely because of the company’s holiday advertising campaign, which promised no fees, no expiration date and quick replacement if a gift card […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7],"tags":[],"class_list":["post-189138","post","type-post","status-publish","format-standard","hentry","category-news"],"_links":{"self":[{"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/posts\/189138","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/comments?post=189138"}],"version-history":[{"count":0,"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/posts\/189138\/revisions"}],"wp:attachment":[{"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/media?parent=189138"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/categories?post=189138"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/tags?post=189138"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}