Cuisinart Chef’s Classic Stainless
\nCookware 10 piece set<\/a> as a gift from her parents. Soon after taking
\nthe cookware out of the box, she noticed that the rim of the saut\u00e9 pan
\nwas dented.<\/p>\nThe cookware set was purchased from Amazon, so returning it would
\nentail repacking the items and shipping everything to Amazon in
\nexchange for a set without a damaged saut\u00e9 pan. Since only that one
\nitem was damaged, it seemed logical and most efficient to ship the pan
\nto Cusinart to be repaired or replaced.<\/p>\n
After reading Cuisinart’s warranty, which includes special provisions
\nfor “California residents only,” she was further convinced that
\nreturning just the damaged pan to Cuisinart was the appropriate course
\nof action. (We live in Los Angeles.) The warranty states:
\n“California residents may also, according to their preference, return
\nnonconforming products directly to Cuisinart for repair, or if
\nnecessary replacement, by calling our Customer Center at
\n1-800-726-0190. Cuisinart will be responsible for the cost of the
\nrepair, replacement and shipping and handling for such non-conforming
\nproducts under warranty.”<\/p>\n
My girlfriend asked me to call Cuisinart the following day to arrange
\nto have the saut\u00e9 pan shipped to them to be repaired or replaced. The
\nnext morning I put in a call to Cuisinart customer center and was told
\nby the first representative I spoke with (I would eventually speak to
\nthree including a supervisor) there was no such provision for
\nCalifornia residents. She said my girlfriend would have to pay to ship
\nthe item to them as well as include $7.00 to have the item shipped
\nback. (Note: This is an item that has never been used and most likely
\nleft their factory damaged.)<\/p>\n
I didn’t have the warranty in front of me and thought that maybe by
\ngirlfriend had misread it. I told the representative I would call back
\nlater. After retrieving the warranty and reading it for myself, I
\nrealized my girlfriend was right and the customer center
\nrepresentative’s statement that no California provision existed was
\ncompletely wrong.<\/p>\n
With the warranty in my hand I called back. This time the customer
\nservice representative I spoke with admitted (after putting me on hold
\nfor 5 minutes) that there was a warranty provision that called on the
\ncompany to pay for all shipping and handling of “non-conforming”
\nitems. But she said that section of the warranty was referencing a
\nCalifornia consumer protection statue that only applied to electronic
\nitems.<\/p>\n
This response seemed odd. The “California residents only” provision
\nwas in the warranty pamphlet that was included with the cookware set.
\nThe warranty pamphlet was not a generic Cuisinart warranty that
\nreferred to multiple items including electronics. In fact, the
\npamphlet had a picture of the cookware on the cover and included
\ninstructions for how to clean it. I asked the customer service
\nrepresentative to read to me a copy of the warranty, line-by-line, and
\nthen show me any reference to electronic appliances. She said she
\ncould not read the warranty to me because she didn’t have a copy of
\nit. Apparently, the first rungs of Cuisinart customer service are
\nexperts in California consumer protection laws but don’t get copies of
\nthe company’s own warranties.<\/p>\n
I asked to speak to a supervisor. After about 10 minutes on hold, the
\nsupervisor came on the line. She had a copy of the warranty. The
\nsupervisor read through the whole warranty (at my request), but she
\nconveniently left out the provision under the “California residents
\nonly” heading that states Cuisinart will pay for the shipping and
\nhandling of “non-conforming products under warranty.” I pointed out
\nher oversight, and after a few moments of silence she said as a
\n“courtesy” she would waive the $7.00 fee to cover the cost of
\nCuisinart shipping the item after it had been serviced or replaced. In
\nmy estimation there was nothing courteous about having to argue with
\nthree different customer service representatives over 30 minutes to
\nget a $7.00 fee that according to their warranty shouldn’t apply. And
\nafter all that my girlfriend would still have to pay to have the
\ndamaged item shipped to Cuisinart.<\/p>\n
In the end, she elected to repack all the items and return the whole
\nset to Amazon. Also out the door: Any expectation that logic (or
\nwarranties) hold any sway at Cuisinart.<\/p><\/blockquote>\n","protected":false},"excerpt":{"rendered":"
After receiving a ten-piece cookware set with one pan damaged right out of the box, Drew’s girlfriend knew that she wanted to replace it. That’s what warranties are for! He tells Consumerist that when they tried to send that pan back to Cuisinart for replacement (instead of shipping the entire set back to Amazon, which […]<\/p>\n","protected":false},"author":4307,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7],"tags":[],"class_list":["post-224627","post","type-post","status-publish","format-standard","hentry","category-news"],"_links":{"self":[{"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/posts\/224627","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/users\/4307"}],"replies":[{"embeddable":true,"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/comments?post=224627"}],"version-history":[{"count":0,"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/posts\/224627\/revisions"}],"wp:attachment":[{"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/media?parent=224627"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/categories?post=224627"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/tags?post=224627"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
![](\"http:\/\/consumerist.com\/assets_c\/2010\/01\/cookwares-thumb-397x285-36297.jpg\")
<\/p>\n