{"id":226430,"date":"2010-01-25T08:00:05","date_gmt":"2010-01-25T13:00:05","guid":{"rendered":"tag:consumerist.com,2010:\/\/1.10001246"},"modified":"2010-01-25T11:18:09","modified_gmt":"2010-01-25T16:18:09","slug":"apple-best-buy-driven-by-arrogance","status":"publish","type":"post","link":"https:\/\/mereja.media\/index\/226430","title":{"rendered":"Apple, Best Buy Driven By Arrogance"},"content":{"rendered":"<p><img decoding=\"async\" src=\"http:\/\/consumerist.com\/assets_c\/2010\/01\/cocky-thumb-158x138-36302.jpg\">         <\/p>\n<p>A <a href=\"http:\/\/www.walletpop.com\/blog\/2010\/01\/21\/apple-and-best-buy-when-good-retailers-go-bad\/?icid=main%7cmain%7cdl5%7clink4%7chttp%3A%2F%2Fwww.walletpop.com%2Fblog%2F2010%2F01%2F21%2Fapple-and-best-buy-when-good-retailers-go-bad%2F\">stinging analysis<\/a> on WalletPop makes the obvious but poignant argument that too-big-for-their-britches corporations such as Apple and Best Buy have let hubris cloud their customer service vision.<\/p>\n<p>Here&#8217;s an excerpt from the piece, by Laura Heller:<\/p>\n<blockquote><p>Has Best Buy attained that too big to be good, status once held by Circuit City? Sure looks like it. It&#8217;s hard to remember that just 10 years ago or so, customers found the stores energetic and the non-commissioned sales approach refreshing.<\/p>\n<p>\nApple too, is starting to show signs of hubris. The company has been long admired, revered even, by legions of users &#8212; and rightly so. The products were elegant computing solutions that worked well, were reliable, and had a support staff that made technological failures as painless as possible.<\/p>\n<p>But as a recent visit to the Apple flagship store in Chicago revealed, the computer company is taking leave of some of its most valued points of differentiation. Namely, pleasant, quick and high-quality service.<\/p>\n<\/blockquote>\n<p>What do you think the companies can do to shed their arrogant images?<\/p>\n<p><a href=\"http:\/\/www.walletpop.com\/blog\/2010\/01\/21\/apple-and-best-buy-when-good-retailers-go-bad\/?icid=main%7cmain%7cdl5%7clink4%7chttp%3A%2F%2Fwww.walletpop.com%2Fblog%2F2010%2F01%2F21%2Fapple-and-best-buy-when-good-retailers-go-bad%2F\">Apple and Best Buy: When good retailers go bad<\/a> [WalletPop] <\/p>\n","protected":false},"excerpt":{"rendered":"<p>A stinging analysis on WalletPop makes the obvious but poignant argument that too-big-for-their-britches corporations such as Apple and Best Buy have let hubris cloud their customer service vision. Here&#8217;s an excerpt from the piece, by Laura Heller: Has Best Buy attained that too big to be good, status once held by Circuit City? Sure looks [&hellip;]<\/p>\n","protected":false},"author":4514,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7],"tags":[],"class_list":["post-226430","post","type-post","status-publish","format-standard","hentry","category-news"],"_links":{"self":[{"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/posts\/226430","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/users\/4514"}],"replies":[{"embeddable":true,"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/comments?post=226430"}],"version-history":[{"count":0,"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/posts\/226430\/revisions"}],"wp:attachment":[{"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/media?parent=226430"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/categories?post=226430"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/tags?post=226430"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}