{"id":232013,"date":"2010-01-26T14:28:00","date_gmt":"2010-01-26T19:28:00","guid":{"rendered":"http:\/\/37signals.com\/svn\/posts\/2122-launch-37signals-answers"},"modified":"2010-01-26T14:28:00","modified_gmt":"2010-01-26T19:28:00","slug":"launch-37signals-answers","status":"publish","type":"post","link":"https:\/\/mereja.media\/index\/232013","title":{"rendered":"Launch: 37signals Answers"},"content":{"rendered":"

A few weeks ago we posted about our new way of working<\/a>. Small teams of three, two-week iterations, and two-month resets.<\/p>\n

First iteration<\/h2>\n

For the first two-week iteration, Team Bravo took on a revamp of our customer forums. For a couple of years we’d been using forum software called Beast. It served its purpose well, but it was time for something better.<\/p>\n

The forums were structured in the traditional way: They were separated by product and grouped into categories. There were forums for feature requests, troubleshooting, how-tos, etc. It worked well enough, but it really wasn’t a good match for the primary use of the forums: asking and answering questions.<\/p>\n

We also didn’t have any formal spam protection on the forums so every day we had to go in manually and clean out spam. Plus, the anonymity of the forums led to the common devolution of discussion seen across anonymous forums across the net. We had to do better.<\/p>\n

So Team Bravo pitched a total re-do. We accepted.<\/p>\n

A change of direction<\/h2>\n

The early mockups for the revamped forum followed the structure of the old forum. Products and categories. We fell into the trap of redoing something by using the old as the guide for the new.<\/p>\n

But a few days in we shifted directions and decided to structure the forums in more of a Q&A format and less of a “subject” and “body” format with the usual categories. 37signals Answers<\/a> was born.<\/p>\n

How it works<\/h2>\n

When you visit 37signals Answers<\/a> you are shown a list of the products supported by Answers.<\/p>\n

\"\"<\/p>\n

More…<\/a><\/p>\n

\n<\/img><\/a> <\/img><\/a>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

A few weeks ago we posted about our new way of working. Small teams of three, two-week iterations, and two-month resets. First iteration For the first two-week iteration, Team Bravo took on a revamp of our customer forums. For a couple of years we’d been using forum software called Beast. It served its purpose well, […]<\/p>\n","protected":false},"author":7020,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7],"tags":[],"class_list":["post-232013","post","type-post","status-publish","format-standard","hentry","category-news"],"_links":{"self":[{"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/posts\/232013","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/users\/7020"}],"replies":[{"embeddable":true,"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/comments?post=232013"}],"version-history":[{"count":0,"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/posts\/232013\/revisions"}],"wp:attachment":[{"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/media?parent=232013"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/categories?post=232013"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/tags?post=232013"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}