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Haiti’s earthquake devastated not only lives, but whatever emergency services the barely functioning government had to offer. However, in less than seven days, a makeshift version of 911 sprung to life<\/a>.<\/p>\n It’s a striking story of how a few tech-savvy social entrepreneurs, receptive ears in the U.S. government and hundreds of Haitian Creole-speaking strangers crowdsourced from around the world were able to help people on the ground get food or medical attention.<\/p>\n He sent a tweet out asking for help<\/a>. A Cameroonian managing a startup incubator in Africa,\u00a0Jean Francis Ahanda<\/a>, responded mentioning that a<\/a> contact, Jean-Marc Castera<\/a>,\u00a0was headed to the command center of the Caribbean’s largest wireless carrier Digicel that day.<\/p>\n Within three days<\/a>, they had co-opted a shortcode, 4636, that had been used for weather information in Haiti.\u00a0They rushed to get several other partners like Ushahidi, which provides an open-source platform for tracking crisis communications, and Google on board. A non-profit that specializes in using technology for disaster relief, Instedd<\/a>, built an emergency information system<\/a> using the shortcode.\u00a0On a very late Saturday night, a cobbled-together team of a half-dozen organizations or so launched\u00a0’4636′ as an emergency number.<\/p>\n They started publicizing it on the ground in Haiti through radio stations. Haitians could text the number with messages about injuries, people trapped under rubble or reports of missing people.<\/p>\n Some of them are desperate:<\/p>\n Two San Francisco-based startups, Crowdflower<\/a> and Samasource<\/a>, came on-board to help find volunteers to translate and categorize the messages. Both are in the “Mechanical Turk<\/a>” space — they farm out simple, rote tasks that computing can’t solve to thousands of people at a time. (Crowdflower is a venture-backed startup while Samasource is a non-profit that gives this work to refugees and people in the poorest parts of the world, including Haiti.)<\/p>\n Crowdflower and Samasource\u00a0asked for people around the world fluent<\/a> in Haitian-Creole to translate and prioritize emergency texts coming out of Haiti. So far, a few hundred have signed up. (See the map below.) Nesbit admits the privacy situation isn’t perfect, but the project helps people in dire need.<\/p>\n Another contact,\u00a0Katie Stanton<\/a>, who was an\u00a0early Google employee and is now the Director of Citizen Participation at the State Department, helped get emergency responders from the U.S. Coast Guard and Red Cross involved.<\/p>\n In some cases, it’s been life-saving. Earlier this week, a Haitian woman went into labor and started bleeding out. She texted 4636, calling for help. A translator and stranger pinpointed her location on a map, giving the U.S. Coast Guard her coordinates. They were able to reach her in time to help her deliver the baby.<\/p>\n The non-profits behind ‘4636′ are now trying to scale it up as the number of messages rises 10 percent a day. They’re also trying to make it more sustainable with larger pools of consistent volunteers.<\/p>\n “Honestly, this is rare to see groups like the State Department, Ushahidi and Instedd\u00a0all working together,” Nesbit said. “I hope it doesn’t take\u00a0another catastrophe to see this type of collaboration again. The\u00a0bright spot in all of this is seeing the\u00a0tech community take ownership.”<\/p>\n True, but the more intriguing part of the story may be that this all started with a simple tweet.\u00a0In fact, Nesbit never set foot in Haiti.<\/p>\n (Top photo is from the United Nations Development Program’s Flickr stream<\/a>)<\/p>\n![\"nesbit\"](\"http:\/\/www.stoth.com\/wp-content\/plugins\/wp-o-matic\/cache\/1f137_nesbit.jpg\")
Hours after the earthquake struck Port au Prince, 23-year-old\u00a0Josh Nesbit<\/a> (pictured right),\u00a0who heads a non-profit delivering health care in Sub-Saharan Africa<\/a> through mobile phones, thought that an SMS gateway would be critical in Haiti.<\/p>\n\n
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Now if a Haitian texts 4636, a stranger on the other side of the world will translate it and other volunteers (pictured right) will send it to the right responder whether it’s an urgent medical need or a general request for more food and water.\u00a0Volume has risen to about 2,500 messages a day since the Jan. 16 launch and messages are translated and forwarded usually in between 2 and 10 minutes. They’ve filtered through more than 20,000 texts so far.<\/p>\n![\"Picture](\"http:\/\/www.stoth.com\/wp-content\/plugins\/wp-o-matic\/cache\/bb175_Picture-310.png\")
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