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Brian is dealing with a spell of terrible luck and\/or incompetence in trying to get his HDTV fixed by Best Buy. He says a tech has caused him to take several days off of work, but has yet to repair his TV due to various bunglings.<\/p>\n
He writes:<\/p>\n
I have an LG 42 1080p LCD purchased from Best Buy in March of 2008. I also purchased the PSP to protect my investment for the next 4 years. The TV worked fine up until 12\/26. After that point all of the HDMI ports started causing “digital noise”, flickering and audio static. I called Best Buy on Dec 28th to request service, and was scheduled an appointment for Jan 8th, between 12-4. They only offered M-F, 8-12 or 12-4 service windows, and I work M-F 8-5. I hade to take 1\/2 vacation day on the 8th for the tech to come out. When the Tech called to confirm, he asked which port is having the issue, and I stated “all of them” He said he just needs to order a part, and there is no need for him to come over on the 8th. At this point I have had to take 4 hrs off of work.<\/p>\n
The Tech called back the following week to schedule the appointment to install the board on Jan 18, so I had to take another 1\/2 vacation day. Long story short, it was the wrong part. I understand, mistakes happen. At this point I have had to take 8 hrs off of work.<\/p>\n
He ordered another part, and he came out on the 22nd to install…wrong part. At this point I have had to take 12 hrs off of work.<\/p>\n
He ordered another part, and came to install on Jan 29th. It was the correct part, but defective. The tech stated that he would submit this as a lemon (3 repairs\/attempts) to his supervisor for replacement. Also stated they would contact me in a day with details. At this point I have had to take 16 hrs off of work.<\/p>\n
After a few days and follow up calls (29th, Feb 1st, Feb 2nd) to Best Buy, i was told I would need to wait until the end of the week to hear back. After I posted on the BB forum, they called today (2\/3) and said another part was ordered and the tech will be there Friday morning. I now need to take another 4 hours off of work.<\/p>\n
That’s where I am at now….still a defective TV, out 2 full days of vacation time (2\/5 after Friday), and frustrated with Best Buy.<\/p>\n<\/blockquote>\n
What’s the most vacation time a repairman has caused you to take?<\/p>\n","protected":false},"excerpt":{"rendered":"
Brian is dealing with a spell of terrible luck and\/or incompetence in trying to get his HDTV fixed by Best Buy. He says a tech has caused him to take several days off of work, but has yet to repair his TV due to various bunglings. He writes: I have an LG 42 1080p LCD […]<\/p>\n","protected":false},"author":4514,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7],"tags":[],"class_list":["post-283335","post","type-post","status-publish","format-standard","hentry","category-news"],"_links":{"self":[{"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/posts\/283335","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/users\/4514"}],"replies":[{"embeddable":true,"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/comments?post=283335"}],"version-history":[{"count":0,"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/posts\/283335\/revisions"}],"wp:attachment":[{"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/media?parent=283335"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/categories?post=283335"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/tags?post=283335"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}