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Jeff is patiently waiting for the recently released movies in his Netflix queue, but his taste in films is evidently working against him. He says that the top ten discs in his queue all have long waits, and he is frustrated. Is he being throttled, a victim of having popular tastes, or both?<\/p>\n
He writes:<\/p>\n
It’s been a while since I’ve seen any of the dreaded “Netflix
\nthrottling” reports here, so I thought I’d write in and share my
\ncurrent experience with the DVD service. I have been a faithful
\nNetflix subscriber for about three years now, and for the better part
\nof the last year I feel like my account has been unfairly throttled,
\nespecially when it comes to new releases. I have enclosed a screencap
\nof my current queue, and as you can see all of the movies are on
\neither “Long” or “Very Long Wait” status (The two that have gone to
\n“Short Wait” have only done so this morning). “Battlestar Galactica:
\nThe Plan”, has been out since October!<\/p>\nI understand that new releases movies aren’t always immediately
\navailable, but I am not exaggerating when I say that for a year now,
\nEVERY new release that I click on always has a “Long Wait” status at
\nthe very least! I simply feel that this is unacceptable. I have the
\nthree DVD plan (with $4 extra for Blu-ray access), and while I love
\nthe streaming content, I’m paying this hard earned money to be able to
\nget the physical discs that I want to see, when I want to see them.
\nWhen I contacted customer service, the rep was pleasant, but gave me
\nthe typical brush-off responses like “Well, newer customers and
\ncustomers that don’t rent often will get the new releases faster”, and
\n“Try to time getting your movies back before the Tuesday release dates
\nand you’ll have better luck”.<\/p>\nI know my account is being throttled.I’d think about canceling but I
\ndon’t have cable and the streaming content is vital to my
\nentertainment needs. I’m kinda stuck between a rock and a hard place.
\nAdvice?<\/p><\/blockquote>\n
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