{"id":304151,"date":"2010-02-10T14:14:01","date_gmt":"2010-02-10T19:14:01","guid":{"rendered":"tag:consumerist.com,2010:\/\/1.10001803"},"modified":"2010-02-10T05:34:03","modified_gmt":"2010-02-10T10:34:03","slug":"customer-banned-for-life-from-tim-hortons-for-complaining-about-coffee","status":"publish","type":"post","link":"https:\/\/mereja.media\/index\/304151","title":{"rendered":"Customer Banned For Life From Tim Hortons For Complaining About Coffee"},"content":{"rendered":"

<\/p>\n

According to various news sources in Canada, a man in New Brunswick has been banned for life<\/a> from both of his local Tim Hortons coffee\/donut shops after complaining a few times too many about the burnt taste of the chain’s decaf. Now he makes his own coffee at home, which is probably just as well for everyone involved.<\/p>\n

By this standard, all Consumerist staff should have been banned from Starbucks<\/a> years ago.<\/p>\n

“It was like brown, burnt water,” said Craig. “I almost, you know, got sick in the sink.”<\/p>\n

Craig said he voiced his concerns to the store manager and corporate office, then got a meeting with the owner, Edwin Dow.<\/p>\n

That’s when Dow served Craig with a letter banning him under the province’s trespass act.<\/p><\/blockquote>\n

A representative of Tim Hortons defended the ban<\/a>, claiming that the customer was a nuisance to shop employees, and they needed to put an end to the situation.<\/p>\n

Despite free coffees, fresh pots and meetings with the corporate office, he was continually dissatisfied with the quality of the coffee and kept on complaining.<\/p>\n

“He became increasingly aggressive with store staff and was impacting their ability to serve other customers,” said [Tim Hortons director of public affairs David] Morelli. “Our staff work long and hard to please each customer every day. But at some point, we have to respectfully agree to disagree, and suggest we go our separate ways.” <\/p><\/blockquote>\n

There’s definitely a line past which a complaining customer stops goes over the edge of reason and just becomes a nuisance to a business. Where is that line, though? How far can a consumer go before becoming a pest? And is there seriously no other place in St. Andrews, New Brunswick that serves decaf?<\/p>\n