{"id":332427,"date":"2010-02-17T14:02:33","date_gmt":"2010-02-17T19:02:33","guid":{"rendered":"tag:consumerist.com,2010:\/\/1.10002225"},"modified":"2010-02-17T09:24:59","modified_gmt":"2010-02-17T14:24:59","slug":"amazons-a-z-guarantee-achieves-rubiks-cube-justice","status":"publish","type":"post","link":"https:\/\/mereja.media\/index\/332427","title":{"rendered":"Amazon’s A-Z Guarantee Achieves Rubik’s Cube Justice"},"content":{"rendered":"

<\/p>\n

Jennifer writes that she purchased a Christmas gift from a third-party seller through Amazon, but was disappointed with the condition in which the item arrived–the exterior packaging was crushed. She wasn’t happy with the seller’s proposed $2 refund on the more than $20 she had paid for expedited shopping, but <\/p>\n

\nI was shocked to receive this email in my inbox today:<\/p>\n

Greetings from Amazon.com.<\/p>\n

We’re writing to let you know we processed your refund of $45.20 for your Order [redacted] from [third-party seller].<\/p>\n

This refund is for the following item(s):<\/p>\n

Item: 5×5 Rubik’s Cube
\n Quantity: 1
\n ASIN: [redacted]
\n Reason for refund: Account adjustment<\/p>\n

Here’s a the breakdown of your refund for this item:<\/p>\n

Item Refund: $23.81
\n Shipping Refund: $21.39<\/em><\/strong><\/p>\n

\nI bought a fancy 5×5 Rubik’s cube for my boyfriend for Christmas through Amazon Marketplace. The Marketplace Seller shipped the cardboard boxed item in a bubble envelope, and by the time the product got to me the box was in a state that was just unacceptable. Since it was so close to Christmas I just taped it up and gave it to him. But if I had been buying this at the store, I would have certainly received a large discount, or they might not have sold it at all. I submitted a complaint to the seller via Amazon’s provided communication methods and got the following response:<\/p>\n

I’m very sorry your package arrived damaged. If you would like to return the package we can offer a refund. If you would like to keep the package we can offer a $2 refund for the packaging damaged. Please let us know.
\nThanks!<\/em><\/strong><\/p>\n

I thought that was pretty unacceptable, so I submitted an official claim through the A-to-Z marketplace:<\/p>\n

I picked this storefront because the product clearly included the packaging, and since I was giving it as a gift that was important to me.
\nBut because it was shipped in a padded envelope and not a box, that packaging was torn and beaten up when it arrived. Needless to say I’m pretty unhappy with the situation, seeing as I paid extra for this particular product, and an extra $20 on top of that for expedited shipping. <\/em><\/strong><\/p>\n

A full refund was way more than I expected. So congrats to Amazon for realizing that when they don’t have control of quality in situations like the Marketplace, they’ll have to account for that in order to make long-time customers happy. While I was fairly frustrated at Amazon before, I’m very impressed now! <\/p><\/blockquote>\n","protected":false},"excerpt":{"rendered":"

Jennifer writes that she purchased a Christmas gift from a third-party seller through Amazon, but was disappointed with the condition in which the item arrived–the exterior packaging was crushed. She wasn’t happy with the seller’s proposed $2 refund on the more than $20 she had paid for expedited shopping, but I was shocked to receive […]<\/p>\n","protected":false},"author":4307,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7],"tags":[],"class_list":["post-332427","post","type-post","status-publish","format-standard","hentry","category-news"],"_links":{"self":[{"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/posts\/332427","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/users\/4307"}],"replies":[{"embeddable":true,"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/comments?post=332427"}],"version-history":[{"count":0,"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/posts\/332427\/revisions"}],"wp:attachment":[{"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/media?parent=332427"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/categories?post=332427"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/tags?post=332427"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}