{"id":389052,"date":"2010-03-04T11:27:45","date_gmt":"2010-03-04T16:27:45","guid":{"rendered":"tag:consumerist.com,2010:\/\/1.10002830"},"modified":"2010-03-04T11:42:57","modified_gmt":"2010-03-04T16:42:57","slug":"why-wont-tupperware-send-me-my-cereal-bowl-lids","status":"publish","type":"post","link":"https:\/\/mereja.media\/index\/389052","title":{"rendered":"Why Won’t Tupperware Send Me My Cereal Bowl Lids?"},"content":{"rendered":"

<\/p>\n

Brandy likes Tupperware very much. Well, she used to. She writes that when she sent in for a warranty replacement for some of her items, the company neglected to send her the coordinating lids…and now won’t answer her e-mails. Without its lid, a Tupperware cereal bowl is just a plastic bowl. And what’s the point of that? <\/p>\n

Hi Consumerist – A few weeks ago I called Tupperware for a warranty replacement on some hamburger presses, cereal bowls, and lids. They no longer make the presses so I was issued a credit. I purchased a Tupperware set with the credit, and paid the $5.75 warranty replacement shipping fee for the bowls and lids.. They sent me the set I purchased with the credit, the cereal bowls — and no lids. I contacted them by email on January 24 and the ensuing one-sided exchange follows. Any help with contacts at Tupperware? I just want my lids so I can use the bowls as they were intended. I already paid the stupid shipping fee – They were the ones who forgot them!<\/p>\n

Frankly I love Tupperware (big fan of any lifetime warranty) but can’t ever recommend them to another person again after they’ve made their warranty into a joke. It’s a shame I’ll have to switch to disposable containers.<\/p>\n

[I sent this e-mail on] 1\/24
\nRE: my recent warranty order [order number redacted]<\/p>\n

The lids to the cereal bowls were not included. The lids I had no longer work (and yes, I tried, I CANNOT get them onto the damaged bowls OR the new bowls). I indicated that I should receive the lids on the phone for the 3 cereal bowls. I would appreciate it if you could send me the lids. Having the lids is kind of the point of Tupperware.<\/p>\n

[They sent this e-mail on] 1\/25<\/p>\n

Thank you for contacting us and we appreciate the opportunity to be of assistance.
\nWe may be able to assist you over the phone. Please contact Tupperware Customer Care at 1-800-366-3800 between 8:30 AM ET to 9:00 PM your local time Monday through Friday. Any of the Customer Care Representatives will be happy to help you.<\/p>\n

Please also take note of the mold number imprinted on the cracked Tupperware\u00ae product. The mold number is a small number usually imprinted on the bottom of the item. We would also like to mention we have a $5.75 shipping fee for your free replacements.<\/p>\n

Again, thank you, Brandy, for your e-mail. We look forward to talking with you soon.<\/p>\n

Sincerely,<\/p>\n

Tupperware Customer Care<\/p>\n

[I sent this e-mail on] 1\/25
\nHello – The lids should have been included with my order – they were omitted. The mold number is 227 and I expect to be provided with them (I need three of them) without paying an additional shipping fee – which I have already paid. The omission of the lids was Tupperware’s error – not mine.<\/p>\n

[I sent this e-mail on] 2\/4
\nI am still awaiting a response. This experience with Tupperware has been unacceptable.<\/p><\/blockquote>\n

Brandy is still waiting for an answer from Tupperware, a month later. Unfortunately, we don’t have any executive Tupperware contacts for her, though calling customer service back a few times in hopes of finding a competent and sympathetic representative is probably a good idea.<\/p>\n","protected":false},"excerpt":{"rendered":"

Brandy likes Tupperware very much. Well, she used to. She writes that when she sent in for a warranty replacement for some of her items, the company neglected to send her the coordinating lids…and now won’t answer her e-mails. Without its lid, a Tupperware cereal bowl is just a plastic bowl. And what’s the point […]<\/p>\n","protected":false},"author":4307,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7],"tags":[],"class_list":["post-389052","post","type-post","status-publish","format-standard","hentry","category-news"],"_links":{"self":[{"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/posts\/389052","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/users\/4307"}],"replies":[{"embeddable":true,"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/comments?post=389052"}],"version-history":[{"count":0,"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/posts\/389052\/revisions"}],"wp:attachment":[{"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/media?parent=389052"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/categories?post=389052"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/tags?post=389052"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}