{"id":392547,"date":"2010-03-05T08:04:00","date_gmt":"2010-03-05T13:04:00","guid":{"rendered":"tag:consumerist.com,2010:\/\/1.10002878"},"modified":"2010-03-04T22:15:07","modified_gmt":"2010-03-05T03:15:07","slug":"how-i-got-t-mobile-to-let-me-off-its-pre-paid-plan","status":"publish","type":"post","link":"https:\/\/mereja.media\/index\/392547","title":{"rendered":"How I Got T-Mobile To Let Me Off Its Pre-Paid Plan"},"content":{"rendered":"

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Michael says T-Mobile stuck him<\/a> with a costly pre-paid “flex” account because he had poor credit. He agreed with the assurance that if he paid his bills on time for a year he’d be able to switch his service to a more reasonable plan. But when the time came, the tele-CSRs denied him. Just when Michael was about to lose his cool, he went into a T-Mobile store for some face time. And the move paid off.<\/p>\n

He writes:<\/p>\n

I was flabbergasted. Irritated. And completely done with T-Mobile. I started looking that day at other companies. Unfortunately with my credit I had no success, unless I wanted to pay out the butt.<\/p>\n

A few weeks ago, I went into my local T-Mobile store, just to pay my cell bill and figured I’d ask about phone upgrades for a flex account. Jeremy looked up my account, and instantly looked back at me and asked “Um, is there a reason you’re still on a flex pay account?” Of course I answered “well, because you guys told me I couldn’t switch over?”<\/p>\n

He told me whoever said that was wrong, and looked up what it would cost to upgrade my phone, and switch over the account. I ended up walking out of the store with a brand new MyTouch Android phone, 3G data coverage and unlimited texting all for about twenty bucks more than I was planning on spending for my phone bill. And, my bill is about thirty dollars less than I was paying previously. AND, Jeremy was so kind as to give me the student discount, and set my bill so that I wouldn’t have to pay for a month and a half. So essentially I got two and a half months of cell service.<\/p>\n<\/blockquote>\n

The beauty of face time is it makes it tougher for companies to mistreat you. How has the technique ever worked in your favor?<\/p>\n

How to fix dwindling loyalty in a company, or brand.<\/a> [10 Cents Worth]<\/p>\n","protected":false},"excerpt":{"rendered":"

Michael says T-Mobile stuck him with a costly pre-paid “flex” account because he had poor credit. He agreed with the assurance that if he paid his bills on time for a year he’d be able to switch his service to a more reasonable plan. But when the time came, the tele-CSRs denied him. Just when […]<\/p>\n","protected":false},"author":4514,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7],"tags":[],"class_list":["post-392547","post","type-post","status-publish","format-standard","hentry","category-news"],"_links":{"self":[{"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/posts\/392547","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/users\/4514"}],"replies":[{"embeddable":true,"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/comments?post=392547"}],"version-history":[{"count":0,"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/posts\/392547\/revisions"}],"wp:attachment":[{"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/media?parent=392547"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/categories?post=392547"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/tags?post=392547"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}