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Over at the Huffington Post, retired teacher Ernest Nitzberg blogged about the experience that made him sever his 44-year banking relationship with Chase<\/a>. He writes that Chase accuses him of using a debit card that he was never issued to buy $6200 worth of merchandise that he was unlikely to want or need. Makes perfect sense to us, too.<\/p>\n I contacted Chase the day after I received my statement. I pointed out that I had not received a debit card and that it was completely out of character and history for a 78-year-old single man recently out of open heart surgery with no children or grandchildren of Toys R Us age and not in need of a Shalom dress or any of the items that Juicy Couture makes to buy that much crap in one day. I was assured that everything would be put right. After forms were completed and sent to Chase’s fraud unit and a report made to the police, I waited to have my faith in Chase’s fidelity to our long relationship restored. I trusted Chase to do the right thing by me.<\/p>\n A police investigation showed a woman in a hoodie with a scarf over her face at the ATM using my never-received debit card…immediately, I called Chase’s claims department. They kindly informed me that I would not get my money back because, according to their algorithms, I fit the profile of a credit card cheat. Mind you, I am, once again, a 78-year-old retired New York City public school teacher with no criminal record; but according to Chase, I was the most likely suspect. When asked about the woman with the hoodie and the scarf, Chase suggested that she probably was my accomplice.<\/p>\n After weeks of trying to plead my case while professing my innocence and fidelity to Chase, I was rudely told by the people at Chase’s Claims Department in Texas that the case was closed and that I should not bother to call them any more. <\/p><\/blockquote>\n Were he a Consumerist reader writing to us for help, we would point Ernest toward the potentially helpful representative at Chase’s executive customer service department<\/a> whose contact information we posted yesterday. <\/p>\n