{"id":421894,"date":"2010-03-12T15:45:29","date_gmt":"2010-03-12T20:45:29","guid":{"rendered":"tag:consumerist.com,2010:\/\/1.10003178"},"modified":"2010-03-12T01:59:57","modified_gmt":"2010-03-12T06:59:57","slug":"old-navy-refunds-entire-coat-purchase-price-when-buttons-fall-off","status":"publish","type":"post","link":"https:\/\/mereja.media\/index\/421894","title":{"rendered":"Old Navy Refunds Entire Coat Purchase Price When Buttons Fall Off"},"content":{"rendered":"

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Old Navy produces solid, inexpensive clothing, but isn’t a brand that one normally associates with high-end customer service. Yet Ashley had such a great experience after a catastrophic coat button loss, she just had to share. She tells Consumerist that after some decorative buttons fell off her coat, the company simply gave her a store credit for the full purchase price of the coat.<\/p>\n

In November I purchased a coat for about $99. I tend to have bad luck with buttons, and this coat was no different. I had to reinforce the buttons quite a few times because they would slowly start to come off. At one point, a button came right off without me even noticing it (it was a button with no purpose aside from giving it a double-breasted look) until it was too late. <\/p>\n

Then, about two weeks ago, I noticed a button unraveling yet again. I didn’t have time to fix it yet, so I put it off… Unfortunately, the button came off while I was in class or on my way to campus, so I didn’t find it. I decided that it might be a good idea to get in touch with Old Navy to see if perhaps they could send me some replacement buttons. Since I’m a lazy college student, I had my mom call the [redacted] store to see what they could do. Their first suggestion was to visit a Michaels and purchase a new set of buttons, trying to match the style as best as possible. The other suggestion the manager had was for us to return the coat and receive store credit. <\/p>\n

Now, normally I would prefer to keep something around that fits as well as this coat did, but considering the fact that we’re already up into the forties, I wouldn’t get much usage out of a winter coat anyway. We ended up taking the coat in and we were able to get a store credit certificate for the full price paid for the coat, despite the fact that I had lost my receipt, and I paid in cash originally. Now I will be able to buy spring clothing in exchange for a coat that I certainly got my money’s worth over the past four months. Considering that this was the outcome despite my lack of receipt, I am incredibly pleased with their actions, and felt as though this experience was worthy of sharing on your awesome blog. <\/p><\/blockquote>\n

This is a true case of “above and beyond” – the customer called the store up looking for a packet of new buttons, and walked away with a full refund for the coat she had been wearing all winter. Amazing!<\/p>\n","protected":false},"excerpt":{"rendered":"

Old Navy produces solid, inexpensive clothing, but isn’t a brand that one normally associates with high-end customer service. Yet Ashley had such a great experience after a catastrophic coat button loss, she just had to share. She tells Consumerist that after some decorative buttons fell off her coat, the company simply gave her a store […]<\/p>\n","protected":false},"author":4307,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7],"tags":[],"class_list":["post-421894","post","type-post","status-publish","format-standard","hentry","category-news"],"_links":{"self":[{"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/posts\/421894","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/users\/4307"}],"replies":[{"embeddable":true,"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/comments?post=421894"}],"version-history":[{"count":0,"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/posts\/421894\/revisions"}],"wp:attachment":[{"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/media?parent=421894"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/categories?post=421894"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/tags?post=421894"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}