{"id":453013,"date":"2010-03-20T13:00:56","date_gmt":"2010-03-20T17:00:56","guid":{"rendered":"tag:consumerist.com,2010:\/\/1.10003515"},"modified":"2010-03-20T16:14:07","modified_gmt":"2010-03-20T20:14:07","slug":"moen-keeps-excellent-customer-service-flowing","status":"publish","type":"post","link":"https:\/\/mereja.media\/index\/453013","title":{"rendered":"Moen Keeps Excellent Customer Service Flowing"},"content":{"rendered":"<p><img decoding=\"async\" src=\"http:\/\/consumerist.com\/assets_c\/2010\/03\/DSC_0412smaller-thumb-200x184-38389.jpg\">         <\/p>\n<p>Jim recently learned that Moen actually believes in the whole &#8220;lifetime warranty&#8221; thing. Or at least is willing to support their products for ten years. He writes that he contacted the company asking for a specific o-ring to fix his faucet, and instead the company went right ahead and sent him an entire new shower head.<\/p>\n<blockquote><p>So our Moen shower head started to develop a slight drip. I took it apart to see what i needed to replace to fix it. Simple o-ring had gone bad, not bad on a 10 year old fixture. I sent an email to Moen support, to see if they had the o-ring available.<\/p>\n<p>Was told &#8220;Don&#8217;t worry sir, we will send you a complete new shower head, it is under warranty for life.&#8221; That was Monday afternoon, brand new shower head was this (Thursday) morning. Now that&#8217;s customer service!<\/p><\/blockquote>\n<p>This isn&#8217;t the first we&#8217;ve heard of Moen&#8217;s <a href=\"http:\/\/consumerist.com\/2006\/06\/mo-moen-in-customer-service-please.html\">awesomeness in customer service<\/a>. Keep the &#8220;above and beyond&#8221; flowing!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Jim recently learned that Moen actually believes in the whole &#8220;lifetime warranty&#8221; thing. Or at least is willing to support their products for ten years. He writes that he contacted the company asking for a specific o-ring to fix his faucet, and instead the company went right ahead and sent him an entire new shower [&hellip;]<\/p>\n","protected":false},"author":4307,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7],"tags":[],"class_list":["post-453013","post","type-post","status-publish","format-standard","hentry","category-news"],"_links":{"self":[{"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/posts\/453013","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/users\/4307"}],"replies":[{"embeddable":true,"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/comments?post=453013"}],"version-history":[{"count":0,"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/posts\/453013\/revisions"}],"wp:attachment":[{"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/media?parent=453013"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/categories?post=453013"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/tags?post=453013"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}