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In Oct. 2008, a mother of four in Illinois needed to unload her house or face foreclosure. So she worked with Chase Home Financial and got them to agree to a short sale. Unfortunately, more than a year later not everyone at Chase knows the house was sold, because they’re telling the former homeowner she owes almost $45,000 in late payments.<\/p>\n
Several months after the sale, she began getting letters from Chase requesting proof of insurance on the home. Puzzled as to why they’d want her to insure a house she no longer owned, she called Chase and was told the oversight was due to a backlog in the loan department.<\/p>\n
She continued to receive letters and continued to call Chase, who continued to blame the backlog. The former homeowner says she made over 50 phone calls during this time.<\/p>\n
And then, in Jan. 2009, she gets a call from a Chase rep telling her she’d missed a bunch of loan payments and that she now owed them $43,000.<\/p>\n
Even after her lawyer got involved and demonstrated that she no longer owned the home, Chase continued to list the loan as open. <\/p>\n
She eventually contacted Jon “The Problem Solver” Yates at the Chicago Tribune, who finally got a Chase bigwig to fix the situation.<\/p>\n
Or so it appeared.<\/p>\n