{"id":520744,"date":"2010-04-08T15:43:43","date_gmt":"2010-04-08T19:43:43","guid":{"rendered":"tag:consumerist.com,2010:\/\/1.10004304"},"modified":"2010-04-08T15:32:58","modified_gmt":"2010-04-08T19:32:58","slug":"customer-stunned-when-routine-transaction-goes-smoothly","status":"publish","type":"post","link":"https:\/\/mereja.media\/index\/520744","title":{"rendered":"Customer Stunned When Routine Transaction Goes Smoothly"},"content":{"rendered":"

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Reader Danielle has written in absolutely shocked <\/em>that a basic return\/exchange went smoothly. We think this says a lot about the state of things.<\/p>\n

Danielle writes:<\/p>\n

I am usually quite skeptical about ordering clothing online; I’m always worried about sizes and fit being wrong… I recently bought my boyfriend a pair of jeans on Amazon.com and of course, they were the wrong size. I thought that returning them would be a pain, but the Amazon.com process was simple; the receipt in the box the jeans came in included a link to return information. I printed out a scannable code, re-packaged the jeans and a UPS person was at my door to pick it up at 10AM the next day. Simple and easy.<\/p>\n

However, I was worried once again when a mysterious $80.00 “Amazon Prime” purchase showed up on my Credit Card… turns out I had at one point signed up for a trial of a 2-day delivery service (“Amazon Prime”), and didn’t know that if I did not cancel my membership before the trial was over, they would automatically enroll me in the program and charge my card. I was so frustrated that I hadn’t seen that in the fine print, and upset that I had no notification of signing up. I e-mailed Amazon.com and explained my frustration and what was going on. They e-mailed me back within FIVE minutes, apologized for not being clear in how Amazon Prime works, and explained that a full refund would be issued to me within 2-3 business days. I was totally surprised with how well they treated me. <\/p>\n

An actual PERSON e-mailed me, it was not automated, and they made sure that I was completely taken care of, even though it was my mistake. I will definitely be telling everyone to purchase from Amazon.com because of their exemplary customer service. Bravo, Amazon.com!<\/p><\/blockquote>\n

Mission accomplished, Danielle.<\/p>\n

<\/p>\n","protected":false},"excerpt":{"rendered":"

Reader Danielle has written in absolutely shocked that a basic return\/exchange went smoothly. We think this says a lot about the state of things. Danielle writes: I am usually quite skeptical about ordering clothing online; I’m always worried about sizes and fit being wrong… I recently bought my boyfriend a pair of jeans on Amazon.com […]<\/p>\n","protected":false},"author":4513,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7],"tags":[],"class_list":["post-520744","post","type-post","status-publish","format-standard","hentry","category-news"],"_links":{"self":[{"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/posts\/520744","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/users\/4513"}],"replies":[{"embeddable":true,"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/comments?post=520744"}],"version-history":[{"count":0,"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/posts\/520744\/revisions"}],"wp:attachment":[{"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/media?parent=520744"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/categories?post=520744"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/tags?post=520744"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}