{"id":539959,"date":"2010-04-22T13:57:01","date_gmt":"2010-04-22T17:57:01","guid":{"rendered":"http:\/\/www.web-strategist.com\/blog\/?p=7136"},"modified":"2010-04-22T13:57:01","modified_gmt":"2010-04-22T17:57:01","slug":"altimeter-report-social-marketing-analytics-altimeter-group-web-analytics-demystified","status":"publish","type":"post","link":"https:\/\/mereja.media\/index\/539959","title":{"rendered":"Altimeter Report: Social Marketing Analytics (Altimeter Group &amp; Web Analytics Demystified)"},"content":{"rendered":"<p><strong>A Collaborative Effort Between Two Firms: \u00a0Web Analytics Demystified and Altimeter Group<\/strong><br \/>\nIt&#8217;s just been over a month since we published the <a href=\"http:\/\/www.web-strategist.com\/blog\/2010\/03\/05\/altimeter-report-the-18-use-cases-of-social-crm-the-new-rules-of-relationship-management\/\">Social CRM Research paper<\/a> (over 36k views on slideshare) and we&#8217;re continuing our cadence here at Altimeter Group of publishing widely available reports under the spirit of Open Research. \u00a0This time, it&#8217;s different, we&#8217;ve aligned with who I feel are the smartest team of web analytics minds in the space, <a href=\"http:\/\/john.webanalyticsdemystified.com\/\">John Lovett<\/a> (ex-Forrester analyst) and <a href=\"http:\/\/blog.webanalyticsdemystified.com\/weblog\/\">Eric Peterson<\/a> (ex-Jupiter analyst) both of the Web Analytics Demystified firm. \u00a0Stemming from Altimeter founder <a href=\"http:\/\/www.charleneli.com\/\">Charlene Li&#8217;s<\/a> (ex-Forrester Analyst) framework, we co-developed this framework, and put our collective minds to work on measuring the rapidly changing social media marketing space. \u00a0 This self-funded research effort resulted in a thorough methodology as we interviewed over 40 ecosystem influencers.<\/p>\n<p style=\"padding-left: 30px;\">Interested in learning more? \u00a0<a href=\"http:\/\/bit.ly\/smanalytics\">Attend the no-cost webinar by registering.<\/a><\/p>\n<p><strong>Industry Challenge: \u00a0&#8221;I can&#8217;t measure social media ROI&#8221;<\/strong><br \/>\nMarketers around the globe are ranging from toe dipping to jumping all the way into the social marketing space &#8211;yet most lack a measurement yardstick. \u00a0While experiments can fly under the radar for a short term, without having a measurement strategy, you run the risk of not improving what you&#8217;re doing, justifying investments, and the appearance of being aloof to upper management. \u00a0To be successful, all programs (even new media) must have a measurement strategy, and we&#8217;ve done just that.<\/p>\n<p><a title=\"Social Marketing Analytics Framework by jeremiah_owyang, on Flickr\" href=\"http:\/\/www.flickr.com\/photos\/jeremiah_owyang\/4542762749\/\"><img loading=\"lazy\" decoding=\"async\" src=\"http:\/\/farm5.static.flickr.com\/4069\/4542762749_b6789fa494.jpg\" alt=\"Social Marketing Analytics Framework\" width=\"500\" height=\"490\" \/><\/a><\/p>\n<p><strong>Finally, A Measurement Framework Based on Business Objectives <\/strong><br \/>\nIf you&#8217;re familiar with the Altimeter frameworks of developing a social strategy based on business objectives, then you&#8217;re in good shape, as this research report is the natural extension of the business objectives we put forth:<\/p>\n<ul>\n<li><em>Dialog<\/em>: involves starting a conversation and offering your audience something to talk about while allowing that conversation to take on a life of its own<\/li>\n<li><em>Advocacy<\/em>:  activation of evangelism, word of mouth, and the spread of information through social technologies<\/li>\n<li><em>Supporting<\/em>:  customers may self support each other, or companies may directly assist them using social technologies.<\/li>\n<li><em>Innovation<\/em>: The business objective of innovation is an extraordinary byproduct of engaging in social marketing activity.<\/li>\n<\/ul>\n<p>Our framework is a common denominator, yet if you&#8217;re already measuring converted leads, or actual sales from social media, great! \u00a0 \u00a0 Yet \u00a0 In this meaty report, which we hope you share with your marketing and analytics team, has actual KPI formulas which you should start to use as the start of your own cookbook.  <\/p>\n<p><center><\/p>\n<div style=\"width:477px\" id=\"__ss_3819376\"><strong style=\"display:block;margin:12px 0 4px\"><a href=\"http:\/\/www.slideshare.net\/jeremiah_owyang\/social-marketing-analytics-3819376\" title=\"Social Marketing Analytics\">Social Marketing Analytics<\/a><\/strong><object width=\"477\" height=\"510\"><param name=\"movie\" value=\"http:\/\/static.slidesharecdn.com\/swf\/ssplayerd.swf?doc=socialmarketinganalyticsfinal-100422113003-phpapp02&#038;stripped_title=social-marketing-analytics-3819376\" \/><param name=\"allowFullScreen\" value=\"true\"\/><param name=\"allowScriptAccess\" value=\"always\"\/><embed src=\"http:\/\/static.slidesharecdn.com\/swf\/ssplayerd.swf?doc=socialmarketinganalyticsfinal-100422113003-phpapp02&#038;stripped_title=social-marketing-analytics-3819376\" type=\"application\/x-shockwave-flash\" allowscriptaccess=\"always\" allowfullscreen=\"true\" width=\"477\" height=\"510\"><\/embed><\/object><\/p>\n<div style=\"padding:5px 0 12px\">View more documents from <a href=\"http:\/\/www.slideshare.net\/jeremiah_owyang\">Jeremiah Owyang<\/a>.<\/div>\n<\/div>\n<p><\/center><\/p>\n<p><strong>A Nod To the Community Spirit<\/strong><br \/>\nWe&#8217;re putting a big stake out there, in order to further the industry to come together around a common set of KPIs and metrics, but we realize we don&#8217;t know all the answers. \u00a0In the spirit of <a href=\"http:\/\/en.wikipedia.org\/wiki\/Open_research\">Open Research<\/a>, we want this to be an open framework (we&#8217;ve even licensed this under Creative Commons) to customize it and make your own for non-commercial reasons with attribution. \u00a0If you&#8217;ve ideas on how to improve it such as new KPIs, vendors, or approaches, we&#8217;re listening, and will incorporate and improve this community body of knowledge for all to benefit.<\/p>\n<p><strong>Related Links<\/strong><br \/>\nI&#8217;ll link to others that extend the conversation, feel free to embed the slideshare on your own site.<\/p>\n<ul>\n<li><a href=\"http:\/\/john.webanalyticsdemystified.com\/2010\/04\/22\/new-research-on-social-marketing-analytics\/\">John Lovett, my co-author, on the Web Analytics Demystified Blog<\/a>.  Note, they used their branded report template, but the content is the same.<\/li>\n<li><a href=\"http:\/\/www.altimetergroup.com\/2010\/04\/altimeter-report-social-marketing-analytics-with-web-analytics-demystified.html\">The Altimeter Blog (cross posting)<\/a><\/li>\n<li><a href=\"http:\/\/christineptran.com\/\">Christine Tran <\/a>is the lead researcher on this report, she writes a smart blog<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>A Collaborative Effort Between Two Firms: \u00a0Web Analytics Demystified and Altimeter Group It&#8217;s just been over a month since we published the Social CRM Research paper (over 36k views on slideshare) and we&#8217;re continuing our cadence here at Altimeter Group of publishing widely available reports under the spirit of Open Research. \u00a0This time, it&#8217;s different, [&hellip;]<\/p>\n","protected":false},"author":556,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7],"tags":[],"class_list":["post-539959","post","type-post","status-publish","format-standard","hentry","category-news"],"_links":{"self":[{"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/posts\/539959","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/users\/556"}],"replies":[{"embeddable":true,"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/comments?post=539959"}],"version-history":[{"count":0,"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/posts\/539959\/revisions"}],"wp:attachment":[{"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/media?parent=539959"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/categories?post=539959"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/tags?post=539959"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}