{"id":542593,"date":"2010-04-24T12:20:07","date_gmt":"2010-04-24T16:20:07","guid":{"rendered":"tag:consumerist.com,2010:\/\/1.10004943"},"modified":"2010-04-24T12:22:59","modified_gmt":"2010-04-24T16:22:59","slug":"what-to-say-to-your-cable-company-to-get-them-to-lower-your-bill","status":"publish","type":"post","link":"https:\/\/mereja.media\/index\/542593","title":{"rendered":"What To Say To Your Cable Company To Get Them To Lower Your Bill"},"content":{"rendered":"<p><img decoding=\"async\" src=\"http:\/\/consumerist.com\/assets_c\/2010\/04\/4-24-2010%2012-10-56%20PM-thumb-250x267-39672.jpg\">         <\/p>\n<p>Readers have told us the best way to save money on your cable bill without the hassle of actually switching is to call them up and negotiate&#8230; but what should you <em>actually say? <br \/>\n<\/em><br \/>\n<strong>Pre-Game Warm-Up:<\/strong><\/p>\n<p><strong>Research:<\/strong> The first thing you&#8217;ll want to do is look around and see what the other companies are offering. Don&#8217;t forget to include Dish Network and DirecTV, particularly if you enjoy sports and can speak intelligently about the superiority of DirecTV&#8217;s sports packages.<\/p>\n<p><strong>Locate Evidence:<\/strong> Gather a copy of your bill as well as any deals you&#8217;ve been offered by the competition so you can refer to them during the negotiation. <\/p>\n<p><strong>Kick-Off:<\/strong><\/p>\n<p>Call your cable company and get transferred to the retentions specialist. <em>You don&#8217;t want to be negotiating with someone who isn&#8217;t authorized to help you. <\/em> You can also try to go directly there by using the annoying phone tree robot and expressing intent to cancel or reduce services.<\/p>\n<p>Once you get to the retention specialist, begin the negotiation. Remain calm, be firm but friendly, and try to relate to the person on the other end of the telephone. A friend who can save you money is a good friend indeed:<\/p>\n<blockquote><p>\nYou: Hi, this is Captain Awesome III, [that<em> is<\/em>, your name, right?], and my cable bill has recently increased. I noticed that [competing cable\/satellite company] has a promotion that would save me [amount of money.] I&#8217;m interested in lowering my cable bill.<\/p><\/blockquote>\n<p>They will likely argue with you, or offer you Free HBO. If you wanted Free HBO, fantastic! Take your Free HBO.  If not, try saying stuff like:<\/p>\n<blockquote><p>You: I appreciate the offer, and I do like HBO, particularly when its free, but I really called to lower my bill. Is there anything you can do to bring your offer down to where the competition is? <\/p><\/blockquote>\n<p>If they are really giving you a hard time, try negotiating based on your value as a customer. From what we&#8217;ve heard, those of you who <em>subscribe to expensive sports packages<\/em> or<em> get your telephone services from the cable company<\/em> have the strongest negotiating positions.<\/p>\n<blockquote><p>You: Did you realize that I pay full price for a lot of services? I&#8217;d really like a discount on some of these [read all full price things from your bill, line by line.]<\/p><\/blockquote>\n<p>Remember, timing is everything. The best time to call and negotiate is after your &#8220;deal&#8221; expires. Once you&#8217;ve got a new one, be sure to lock in a time period. Some cable companies will want you to agree to a contract with a termination fee. It&#8217;s really up to you whether you want to do this, but there&#8217;s no harm in trying to avoid it.<\/p>\n<p><strong>Sudden Death Overtime:<\/strong> It&#8217;s possible that these tactics won&#8217;t work. Either this is because there isn&#8217;t sufficient competition in your area and thus not enough &#8220;churn&#8221; to warrant negotiating with customers, or it&#8217;s because your rep&#8217;s dog took a dump in her shoe that morning and she&#8217;s taking it out on you. <\/p>\n<p>In order to make sure it&#8217;s not the dog&#8217;s fault you&#8217;re overpaying for cable, call back in a week and try again. <\/p>\n<p>Did this script save you money? Did we miss something? Did you find something that worked better? Send us what you said to your cable company at tips@consumerist.com and we&#8217;ll share it with the world. <\/p>\n","protected":false},"excerpt":{"rendered":"<p>Readers have told us the best way to save money on your cable bill without the hassle of actually switching is to call them up and negotiate&#8230; but what should you actually say? Pre-Game Warm-Up: Research: The first thing you&#8217;ll want to do is look around and see what the other companies are offering. Don&#8217;t [&hellip;]<\/p>\n","protected":false},"author":4513,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1,7],"tags":[],"class_list":["post-542593","post","type-post","status-publish","format-standard","hentry","category-internet","category-news"],"_links":{"self":[{"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/posts\/542593","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/users\/4513"}],"replies":[{"embeddable":true,"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/comments?post=542593"}],"version-history":[{"count":0,"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/posts\/542593\/revisions"}],"wp:attachment":[{"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/media?parent=542593"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/categories?post=542593"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/tags?post=542593"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}