{"id":579845,"date":"2010-05-26T10:45:25","date_gmt":"2010-05-26T14:45:25","guid":{"rendered":"tag:consumerist.com,2010:\/\/1.10007059"},"modified":"2010-05-25T23:49:22","modified_gmt":"2010-05-26T03:49:22","slug":"watch-out-for-comcasts-phantom-office-charge","status":"publish","type":"post","link":"https:\/\/mereja.media\/index\/579845","title":{"rendered":"Watch Out For Comcast’s Phantom ‘Office Charge’"},"content":{"rendered":"

<\/p>\n

Suresh found a $1.99 fee labeled “In Office Charge” on a Comcast bill. Comcast said the charge is a placeholder indicator that catches a certain billing mistake.<\/p>\n

Suresh writes:<\/p>\n

I been a Comcast customer for a while now and was initially extended an offer for internet service for $42.95. I received my bill this month and there was an “In Office Charge” of $1.99 in addition to a rate increase for my internet service. When I called Comcast to question them about it, I was told that my internet service rate should have been $59.99 since I subscribed to only internet and not their other services (e.g., tv, phone). The rep told me they have put in place a new system to catch these mistakes and the system automatically has been charging the impacted customers $1.99 for an “In Office Charge”. After I pressed the rep, she said I would receive a credit for $1.99 next month. This is a pretty good scheme for Comcast to recoup losses from their mistakes; unless their customers are made aware.<\/p>\n<\/blockquote>\n

It seems Suresh would prefer Comcast had kept charging the “In Office Fee” rather than the full-priced internet service price.<\/p>\n","protected":false},"excerpt":{"rendered":"

Suresh found a $1.99 fee labeled “In Office Charge” on a Comcast bill. Comcast said the charge is a placeholder indicator that catches a certain billing mistake. Suresh writes: I been a Comcast customer for a while now and was initially extended an offer for internet service for $42.95. I received my bill this month […]<\/p>\n","protected":false},"author":4514,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7],"tags":[],"class_list":["post-579845","post","type-post","status-publish","format-standard","hentry","category-news"],"_links":{"self":[{"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/posts\/579845","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/users\/4514"}],"replies":[{"embeddable":true,"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/comments?post=579845"}],"version-history":[{"count":0,"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/posts\/579845\/revisions"}],"wp:attachment":[{"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/media?parent=579845"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/categories?post=579845"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/tags?post=579845"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}