{"id":642991,"date":"2013-02-19T12:19:58","date_gmt":"2013-02-19T17:19:58","guid":{"rendered":"http:\/\/gigaom.com\/?p=611770"},"modified":"2013-02-19T12:19:58","modified_gmt":"2013-02-19T17:19:58","slug":"want-tempos-new-calendar-assistant-youll-have-to-wait-for-its-ai-to-catch-up","status":"publish","type":"post","link":"https:\/\/mereja.media\/index\/642991","title":{"rendered":"Want Tempo\u2019s new calendar assistant? You\u2019ll have to wait for its AI to catch up"},"content":{"rendered":"

SRI International\u2019s new virtual assistant venture Tempo AI<\/a> was hoping for a lot of interest in its new smart calendar app. But it never expected the huge demand it received when it launched last Wednesday. Tempo told GigaOM that on its first day it experienced a load on its servers 24 times higher than it expected. That led the startup on Thursday to start restricting new registrants to a few thousand<\/a> each hour. This week it is halting new activations completely so Tempo can catch its breath.<\/p>\n

Tempo\u2019s new app uses many of the same artificial intelligence technologies that went into Siri to generate a smart calendar that infers appointment details and context<\/a> from your other social media and messaging services. Tempo parses all of the data in a customer\u2019s email accounts, address books and LinkedIn and Foursquare profiles in the cloud using Amazon Web Services. That\u2019s where it ran into problems.<\/p>\n

\"The<\/a><\/p>\n

The Tempo AI team<\/p>\n<\/div>\n

According to CEO Raj Singh, it takes a huge amount of computing resources to bring new customer online. Its platform must initially cull through all of the data in the customer\u2019s various email and social media accounts. Once the customer is on-boarded the burden on the AI lessens, though it does reprocess all of that data on a regular basis \u2013 any time new email or contact data is added to system, Tempo can generate new semantic links between new data and old.<\/p>\n

\u201cThere is just generally a ton of CPU to make all of this work; processing data takes time and we don\u2019t get a network effect, since we have to process each individual\u2019s data,\u201d Singh said in an email. \u201cWe re-process data constantly; to be semantically relevant and contextual, we\u2019re constantly re-processing, this is very expensive (it\u2019s like Google constantly re-crawling)”<\/p>\n

Tempo was not only surprised by the sheer volume of new registrants \u2013 last week Tempo estimated it had a backlog of more than 100,000, but it now believes that number is conservative \u2013 it was also caught off guard by the amount of data each customer had. Singh said the average customer is linking 2.5 email accounts to their calendar. Tempo\u2019s servers are getting slammed in both directions: they\u2019re processing more new customers than expected and each new customer has much more information than anticipated.<\/p>\n

That led to Tempo\u2019s decision to put a halt to new activations for the next few days. It will finish parsing all of the current email accounts for those who have successfully registered, and it has submitted to Apple an update to its iPhone app<\/a> that contains a built-in reservation system<\/a> (right now the app simply won\u2019t let you sign up). Once the reservation system is in place, it will begin allowing new customers in gradually as CPU resources allow. (Update<\/strong>: the new version of the iPhone app is now live on iTunes<\/a>.)<\/p>\n

\"Tempo<\/a>Of course, since Tempo\u2019s platform is hosted in AWS, it could simply buy more CPU time to get over the hump. Singh said he wouldn\u2019t go into the details for competitive reasons of how Tempo is managing its backend, except to say that the amount of computing resources it needs to overcome the backlog would be very expensive. Plus, once Tempo brings all of these new customers on board, the demands on its servers will drop considerably.<\/p>\n

Tempo certainly isn\u2019t the only smart calendar app in the market. On Tuesday, Sunrise debuted a new smart calendar app, which my colleague Erica Ogg just wrote about in detail<\/a>. Meanwhile, personal data search startup Cue (formerly Greplin) has been offering an intelligent calendar<\/a> since June.<\/p>\n

Because of Tempo AI\u2019s pedigree from SRI and its associations with Siri, though, its app was always going to get a lot of attention (some rave reviews about the app<\/a> also helped). Customers haven\u2019t responded kindly to Tempo\u2019s delays though. Of the 597 reviews on iTunes today, 435 were one-star skewerings. Tempo said that once the reservation system in place, it\u2019s hoping it can do a better job explaining the reasons for the delay.<\/p>\n

Feature art courtesy of Shutterstock \u00a0user\u00a0<\/span>Gena96<\/a><\/em><\/div>\n

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