{"id":79761,"date":"2009-12-13T15:45:00","date_gmt":"2009-12-13T20:45:00","guid":{"rendered":"http:\/\/www.autoblog.com\/2009\/12\/13\/mercedes-benz-ranked-1-for-customer-retention-by-j-d-power\/"},"modified":"2009-12-13T15:45:00","modified_gmt":"2009-12-13T20:45:00","slug":"j-d-power-ranks-mercedes-benz-1-for-customer-retention","status":"publish","type":"post","link":"https:\/\/mereja.media\/index\/79761","title":{"rendered":"J.D. Power ranks Mercedes-Benz #1 for customer retention"},"content":{"rendered":"

Filed under: Car Buying<\/a>, Etc.<\/a>, Mercedes-Benz<\/a><\/p>\n

\"\"<\/a><\/p>\n

That’s customer retention, not retentive customers, though Mercedes-Benz could be said to enjoy both. J.D. Power and Associates has been indexing customer retention for seven years, and Mercedes-Benz tops the list in 2009. Power measures how many vehicle buyers are replacing an older model from the same brand, and Mercedes-Benz’s 67-percent retention rate tops all others, including the usual suspects, Honda and Toyota. <\/p>\n

What’s resonating with customers are resale value and quality. Even used Mercs are spendy, but they all ooze an air of quality. Ingot-solid platforms and the fine sheen of obsessively-perfected engineering seem to convince buyers that the cars will last forever and are of the highest quality. Why said customers might then trade a car with such inherent awesomeness, which is built to withstand all manner of circumstances, is another story entirely, but Mercedes-Benz’s first-place finish this year caps a five-year run of increasing numbers, culminating with this year’s best-ever 67 percent, the highest the Power study has measured.<\/p>\n

[Source: J.D. Power<\/a>]<\/p>\n

J.D. Power ranks Mercedes-Benz #1 for customer retention<\/a> originally appeared on Autoblog<\/a> on Sun, 13 Dec 2009 15:45:00 EST. Please see our terms for use of feeds<\/a>.<\/p>\n

<\/h6>\n

Read<\/a> | Permalink<\/a> | Email this<\/a> | Comments<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Filed under: Car Buying, Etc., Mercedes-Benz That’s customer retention, not retentive customers, though Mercedes-Benz could be said to enjoy both. J.D. Power and Associates has been indexing customer retention for seven years, and Mercedes-Benz tops the list in 2009. Power measures how many vehicle buyers are replacing an older model from the same brand, and […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7],"tags":[],"class_list":["post-79761","post","type-post","status-publish","format-standard","hentry","category-news"],"_links":{"self":[{"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/posts\/79761","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/comments?post=79761"}],"version-history":[{"count":0,"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/posts\/79761\/revisions"}],"wp:attachment":[{"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/media?parent=79761"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/categories?post=79761"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mereja.media\/index\/wp-json\/wp\/v2\/tags?post=79761"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}