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  • IPodMeister: Trade your CDs for an iPod or iPhone… legally?

    CNet’s Cheapskate Blog is one of my favorite sites for technology deals and very much a daily read. They recently had this article on iPodMeister. They provide you with the labels for free shipping. You simply pack up your old CDs and get a new iPod, iPhone, or hard drive. They’ll even send you a DVD with all your music back for an additional cost (more CDs).

    It sounds interesting, but I have a few questions and so did commenters:

    • Legality of Keeping Your old – The biggest thought in my mind is that once you sell your CD back to iPodMeister, it’s probably illegal for you to keep a copy for yourself or use their digitizing service (I use “probably” because I’m not a lawyer.) If you it were legal to keep copies for yourselves, we’d just recycle CDs on Craigslist all day. I’d pay $2 to get the used the CD and sell it back to someone else for what I paid after I copied it. The Right of First Sale was getting a lot of scrutiny in some states as far back two and a half years ago.
    • Value for Your CD Collection – One commenter pointed out that you are getting less than a dollar a CD (or less) in value when a pawn shop would give you $1-2. I’m not up on the pawn shop market for CDs so I can’t verify that.
    • Is iPodMeister affiliated with Apple? – Lastly (and least importantly), does iPodMeister have an affiliation with Apple? I ask only because they give out Apple products and use a derivative of the trademarked Apple iPod name in their name. Again, I’m no lawyer, just curious about these kinds of things.

    The legality of the digitizing question is the big one for me. It just doesn’t seem right. Yet it seems that the Consumerist will interview them and not ask the question. Interestingly though the Consumerist asks for feedback from it’s readers on the service (largely implying that they don’t know if it’s a great deal either).

    I have a pile of CDs back from my college days (Those BMG and Columbia House “deals” really got to me.) Though I’ve digitized all my CDs, I save space by putting them in binders and keeping the artwork and jewel case in the attic – of my old home in Boston. Because the service requires the artwork and cases, I couldn’t use it even if I thought it was legal. Oh well, I think I’d rather have proof of the official rights to the music anyway.

    Related posts:

    1. Dear iPhone: I Love You and Your New Great Price, but… … I still won’t buy you. I love the screen….
    2. Why I Don’t Buy Digital Media [Caution, I’m going to get on my soapbox for this…
    3. Weekend Personal Finance Links (Palm Pre vs. iPhone Edition) I’d like to wish all the father’s out there a…
    4. Angie’s List: Any Good? Longtime readers know that while I live near San Francisco,…
    5. Save (and Make) Money with an iPhone/Palm Pre? Conventional personal finance wisdom says that it’s best to skimp…


  • Facebook Integration For PS3 Lands Today

    Facebook is coming to a PS3 near you as part of the latest 3.10 update, which will be rolled out over the course of the next day. We knew it was coming, but Sony has been vague about exactly when the update would land. Turns out it was sooner than most people probably guessed, coming only a day after the November 17 release of Facebook’s integration with the Xbox 360.

    Here are some of the features listed on the press release Sony just issued about the update:

    Showcase Trophies: Instantly share trophies you earn in PS3 games in your Facebook stream. Simply sync your PS3 system and easily show off your accomplishments to friends and family.

    PlayStation Store Purchase Log Publishing: Let friends and family on Facebook instantly know which PlayStation 3 games you’ve purchased. The PlayStation Store, available to PS3 and PSP® (PlayStation®Portable) system owners through PlayStation Network, features over 200 downloadable games, many of which are exclusive to PS3 or PSP system owners, in addition to over 4,000 pieces of add-on game content.

    Game Event: With a few quick clicks of the controller sharing select game events, progress and statistics is now easier than ever with the Facebook integration.


  • Parenting Dilemma: Kids and Weight

    boybroccoli Parenting Dilemma: Kids and WeightSome of us have kids who seem to naturally flock to sports and physical activity. And while they might not resist every food temptation typical for their age group, they somehow pull together a pretty solid diet. Still others of us have children who aren’t necessarily the best eaters or exercisers but who seem (for now) more or less immune to the weight gain that might inspire better habits. Finally, some of us parent kids who truly struggle with weight. And even while poor food choices and low activity levels clearly contribute to most children’s problems, occasionally there are kids who, despite good habits, continue the battle into adulthood.

    For our part, as parents, we see both sides. We worry for our kids’ health. We hope for their social acceptance even as we encourage them not to depend on it. We want them to take good care of their bodies, enjoy the physical energy and potential of youth. We want them to be and feel their best. Meanwhile, we want them to know they’re amazing, beautiful and beloved just the way they are. We know what we want to do, how we want them to feel, but then there’s the sticky reality of it. What’s the right message exactly? How do we figure the perfect balance in communicating and cultivating all our good intentions for our kids’ health?

    A New York Times article, “Parenting and Food: Eat Your Peas. Or Don’t. Whatever.”, picks up this dicey parenting issue. It’s a discussion of the blurry lines between how to foster healthy habits without inhibiting a healthy self-concept. As any parent (or person who has any recollection of the awkward adolescent years) knows, taking on this issue can involve navigating an emotional mine field. One wrong move, and you face an explosion of tempers, guilt, and other psychological shrapnel. The long-term stakes, we learn, are high. Research has shown that fathers’ communication about and even “attention to” their daughters’ weight can raise their “risk of eating disorders.” Children of parents who promoted dieting “were significantly more likely to remain overweight than those whose parents didn’t.”

    Frank Bruni, the author of both the Times article and recent memoir Born Round: The Secret History of a Full-Time Eater, illustrates the precarious landscape with stories of hesitant parents attempting their best acrobatic acts. He gives us stories of parents who’ve diligently striven for “balanced meals and restrained portions.” On the other hand, Bruni gives us another angle of parental concern, a resistance to what some parents see as a tendency toward broader deprivation – a missing the forest through the trees if you will. As one mother put it, she wants to instill healthy habits but not deny her daughter the basic “psychological pleasures that come from sitting at a table and enjoying a meal.”

    Bruni’s article ends by rounding up several points of expert consensus. Most are basic and commonsensical. First, of course, he says parents should model healthy eating and exercise habits. It’s the old “Do what I do, not what I say” principle. Other effectual strategies include stocking the house with healthy options and planning dinners with homemade fare. Finally, he says with a personal note, it’s important to find a substitute “activity” that can provide a “similar emotional gratification” children may have previously associated with food.

    I found Bruni’s article engaging, relevant and thought-provoking. It got the Worker Bees and I talking. We had a slew of questions but few clear answers. (Isn’t that always the case in parenting though?) What do kids need and want to hear? How do parents inspire the best balance between emotional self-acceptance and physical self-investment? How much should we as parents demonstrate and divulge of our own struggles exactly?

    I thought I’d take up the conversation here with you all. I’ll throw out a few thoughts, and I hope you’ll add yours to the discussion.

    Clean up the family diet and environment.

    A physiological point first… Parents want to help their kids make good food choices and get plenty of physical activity. However, there’s another often missed piece to the puzzle. The increasing presence of toxins in our everyday environment and food supply can contribute to a myriad of health problems, including weight issues. Toxins, particularly in children, can disrupt basic hormonal balance. This disturbance can throw off the metabolic processes responsible for energy conversion and, particularly in tandem with a poor diet, boost fat storage. It’s a good excuse for explaining why a “good diet” entails more than a menu: it means fostering an educated and thoughtful mindset toward eating and health.

    Be honest (first with yourself) about your relationship with food and/or your physical self-image.

    Perhaps having lived a similar experience, we can identify on some level with our kids. If we were overweight once upon a time, we can understand what it’s like to struggle with weight as a child/teenager. Yet, once in a while we have to step back and ask ourselves if our level of concern has more to do with our child or our own past? In short, are we helping or projecting – or some combination of the two? Maybe we’re still struggling with weight or other body image issues. Regardless of how we approach our health and what priorities we focus on, our children are undeniable witnesses to our lives. They see our daily endeavors, and they undeniably pick up on our self-talk. What messages are we sending (consciously and unconsciously)?

    If your child is old enough, have a heart-to-heart about experiences with health, body image and weight. Divulge honestly – but selectively. You can show your kids you identify without burdening them. Most importantly, talk about where you get your sense of perspective. What guides you, motivates you and grounds you day to day? What have you learned that you wish you knew earlier in your life? What do you hope they enjoy about living a healthy life and taking care of themselves?

    Talk about what health really means.

    It’s pretty easy for kids to grow up not really having a clear understanding of health. Hey, most adults don’t get it either. If I’m not sick, I must be healthy, right? Health as a concept can be a random swirl of disconnected images for kids: food pyramids, sweaty gyms, sports icons, a salad bar. How do they put it together? What does it mean to be healthy? To feel healthy?

    In the vast array of images and messages out there, kids have to be pretty thrown by the paradoxical shape of it all. On the one hand, there’s infinite fun to be had in downing every variety of fast food, sodas, energy drinks, chips and other snack abominations (just look at the youth-centered commercials). On the other, there are tabloid articles about celebrity crash diets and stories of their three hour a day workout routines. Our culture encourages either disregarding or punishing the body – making a joke of physical health or exercising/depriving ourselves into the ground. The result? As a culture we don’t have the most comfortable relationships with our bodies. It’s little surprise that many of our kids absorb this mindset.

    Parents, unfortunately, have a lot of ground to fill in. Find a chance to talk about what health means to you personally. How did you come to learn about healthy eating? Why do you make the choices you do? What gets you motivated to stay active, to keep your stress under control? When do you feel the best physically? Ask them what makes them feel healthy, strong and rejuvenated? Is there a way you can help support those experiences (e.g. emotional support or family activities)? Let it be an open and continuing conversation. Let it be a catalyst for healthy changes and experimentation. Let it be a challenge to your family to play more, cook more, do more, get out more.

    Talk about what living really means.

    This website is all about health, yes. Nonetheless, I put health squarely into a large picture of happiness and vitality. Too often the messages kids get come off as instructive but less than relevant and inspiring. In the midst of navigating the social scene, figuring out an identity, and finding their way through school and other responsibilities, dry details can quickly fall on deaf ears. Consider a different angle. We hear a lot of success stories from people who have overcome serious health issues, dropped weight that they’d wanted to lose for years (or decades), and/or turned around their lifestyle to gain a whole new sense of energy in their lives. A common thread in so many of their accounts is a sense of self-investment. Whether a serious medical scare that made them realize how precious (and endangered) their lives were or the culmination of a deep soul-searching, something sparked a novel sense of ownership. Their health mattered more because they’d chosen to see it and value it in a new way.

    Maybe talking to kids about real health ultimately means talking about life. Owning your health necessitates – on some level – knowing and respecting yourself. It’s a self-commitment after all. The more self-confidence and self-respect we have, the more likely we are to invest in ourselves.

    For kids who struggle with weight and body image, too often the goal is outside themselves, remote and elusive. How can the goal finally be authentically personal? What does it mean to dig down and learn to tune out the noise in life – the social clamor, the media messages? What’s there to listen to once you reach the other side of the commotion? How, finally, do they see themselves there? What does their vision of a healthy and happy life look like from that vantage point? Kids, like the rest of us, shape their health a step at a time. Maybe a parent’s best role is to help them start down their own path.

    And now…let me know what you think. What should kids hear growing up? How can a parent walk the line to empower their kids’ overall health and well-being? How do we avoid the traps that either alienate or enable? I look forward to reading your thoughts. Thanks for reading.

    Get Free Health Tips, Recipes and Workouts Delivered to Your Inbox

    Related posts:

    1. Dear Mark: Weight Loss and Workout Routine
    2. Dear Mark: Healthy Body Weight?
    3. Trick or Treat: Yea or Nay?

  • Apps don’t make the platform

    Marketplace-Capture According to Microsoft’s chief software architect, Ray Ozzie:

    “All the apps that count will be ported to every one of them,” he said. “It’s a completely different situation from the PC market, where software’s built to run on a Windows or a Mac” he said. “Mobile apps require very little development, so it’s much easier to bring them onto every platform”.

    In many ways I agree, the best programs will be popular regardless of the platform, so developers will see market opportunity and develop. What does anyone else think?

    Let us only hope that Marketplace for Mobile sees a boost in submissions!

  • Black Friday 2009: MacMall ad

    MacBook Pro Black Friday

    Here at Gear Live we’re big fans of MacMall. Why? Because they consistently beat Apple in terms of pricing, by way of rebates – and their rebates don’t take forever to process.  MacMall will be having a fairly nice sale on a bunch of Apple gear, as well as a few surprises, like a GPS navigation system, video game consoles, players, and more. Hey, when you can pick up a new 13.3-inch MacBook Pro for $1099, you know something special is happening.

    We’ve got the full list of the MacMall Black Friday deals for you, after the jump.


    Continue reading Black Friday 2009: MacMall ad

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    Black Friday 2009: MacMall ad originally appeared on Gear Live on Wed, November 18, 2009 – 9:16:35


  • Fring Now Works on Android, Does Skype VoIP Calls

    Fring, the mobile messaging and social communication tool that works on many smartphone platforms, is now available on the Android platform. Users of Android phones can get the client software from the Android Market or from Fring’s WAP site.

    Fring for Android works over 3G, GPRS or Wi-Fi connections. According to the company’s blog announcement:

    “Android device users can now get onto fring (we know you’ve been missing us since some of you recently switched to Android devices) with (the first) free VoIP calls over Skype, MSN and GoogleTalk and via hundreds of SIP providers. As always you can see real-time presence and live chat with your ICQ, Yahoo! And AIM buddies too. You can also use Twitter there, as part of  your integrated contact list.”

    The “we know you’ve been missing us” snippet in the announcement belongs there, as competitive applications such as Nimbuzz have already been available for Android for some time. Still, free VoIP calls over Skype with Fring will probably be pretty attractive to many users of Android phones, and Fring offers a number of options for keeping up with Twitter.


  • Colbert Better Knows California’s 12th District

    Anyone who knows anything about politics knows the true measure of a legislator isn't his or her voting record, it's how well he or she can gleam the cube (ask your parents). So last night, after grilling California Congresswoman Jackie Speier about her district's plans to cure gayness, Stephen Colbert took to the halls of Congress armed with his board and a hunger for shredding.


    The Colbert Report airs Monday through Thursday at 11:30pm / 10:30c.

  • Senator John Benoit Honored with Civil Justice Leadership Award

    SACRAMENTO – Senator John Benoit (37th District) will be honored on Thursday, November 19, by the Civil Justice Association of California (CJAC) for his leadership during the 2009-10 legislative session.

    “Having first-hand experience with many aspects of the legal system through my career in public safety, I have always had immense respect for the law and its important role in our society,” said Senator Benoit. “I am incredibly grateful for this prestigious honor. An effective and fair justice system requires the dedication and vigilance of all Californians.”

    During this past legislative session, Benoit authored several bills that would improve California’s legal climate and help businesses, consumers, and taxpayers.

    Senate Bill 39 was written in response to a California Supreme Court decision that stripped traditional liability protections from non-medical “Good Samaritans” and such volunteers providing non-medical help. The bill, which went into effect immediately, extended liability protections to any person providing help in good faith at the scene of an emergency.

    Senator Benoit authored Senate Bill 187, which would have allowed employees to work four 10-hour days without being paid for overtime. This would have provided employees with flexibility and helped reduce the number of employment-related lawsuits. He also authored Senate Bill 807, which would have clarified the law on meal and rest break periods, benefitting employers and employees by reducing litigation in their area.

    “Senator Benoit will receive our Civil Justice Leadership Award for his work and dedication in trying to bring fairness and balance to California’s civil justice system,” said CJAC President John H. Sullivan.

    Kim Stone, CJAC’s vice president-legislation, added: “Senator Benoit’s constituents and all Californians are lucky to have him working in Sacramento to support the interests of consumers, businesses, and Good Samaritans, and to ease the burdens on our courts.”

    Senator Benoit’s district is located entirely within Riverside County, encompassing more than 4,800 square miles and including more than 846,000 residents. On November 4, he was appointed by Governor Arnold Schwarzenegger to fill the 4th District Riverside County Supervisor seat and will be sworn into that position on December 1.

    The Civil Justice Association of California annually recognizes lawmakers whose commitment to balance and fairness in California’s civil justice system benefits consumers, taxpayers, and businesses of all kinds.

    Contact: John H. Sullivan, President
    Cynthia Lambert, Director of Communications and Research
    916-443-4900

  • Theme Review: GreenTech, Winter Wonderland, Liquid Chrome

    Over the weekend I had a big choice to make. As I mentioned Monday, I got a BlackBerry Tour on Saturday. After I set up all the technical aspects, I was left with a decision over which theme to choose. I went through a bunch of our theme reviews, and eventually cape upon something interesting. Apparently, I said that I’d load up the Aliencology theme once I got a Tour. So, true to my word, that’s what I picked. It’s just as awesome as I remembered. But, I still want to find alternatives. It’s not perfect, at least for me. I think there’s a perfect BlackBerry theme for everyone, and that’s part of the purpose of this feature. Let’s see if you find yours this week.

    (more…)

  • What are the odds the Sony Daily e-book reader will be available before Christmas?

    sonyyy

    I’m in charge of writing the e-book gift guide, but it’s sorta hard to recommend items that haven’t been released yet. That IREX reader, the nook, and the Sony Daily Edition Reader are all missing in action. Thanks, guys. Today we take a minute to ask, “Where’s the Sony Daily?”

    It goes on sale (well, for pre-order) today on Sony’s Web site, but Sony says it won’t actually be shipping till sometime between December 18 and January. It won’t actually be in stores till January.

    So it’s safe to say that Sony is cutting it pretty close if it wants it to be a big Christmas seller.

    Things that should eventually help Sony: it’s partnered with Best Buy and Wal-Mart to sell the device there when(ever) it comes out. My elitist New York quick-take: is Wal-Mart really the place to sell a $399 e-book reader? I understand Wal-Mart is a fantastic retail partner, but I don’t really associate the Wal-Mart crowd with reading (more like affordable clothes and groceries), and with reading new-fangled e-books at that.

    So, in summary, don’t be surprised if you can’t get your hands on a Sony Daily in time for Santa Claus this year. I understand waiting a few more weeks doesn’t really make a difference to you and I, but it’s the world for Sony.


  • Anachronistic Twitter Client Released for Classic Macs

    If you’re still running an old Mac PowerBook 550c or something similar, it must be really annoying to not be able to use Twitter via a native client. That’s probably your No. 1 concern, in fact, on your OS 8.1-running machine. You could always use the web interface, but that’s not really a fair solution, is it?

    Now, thanks to Grackle68k, Mac users who are still running Macintosh System 6, 7, 8 and 9 can have a dedicated Twitter client of their very own. Personally, I think the release of this app was just timed to steal the spotlight away from Seesmic for Windows. Obviously this is much bigger news!

    Twitter is available to pretty much any platform, and that’s no accident. The technology behind it is relatively lightweight, with clients only really needing the ability to make API calls to be completely functional. The memory footprint of clients differs depending on what developers choose to add on the client side of things, but little is needed to make one actually functional.

    That’s the idea behind Grackle68k, a labor of love for a small group of programmers who realize that there’s still quite the classic Mac enthusiast crowd out there who actually use their well-aged machines for some basic tasks in addition to just keeping them running (myself included). The program lets you tweet, but if you want it to remember who you are on each startup, you’ll have to break out the ResEdit and make a change to a resource by adding your login information. It’s an added step, true, but a fun one that should bring back memories, so hey, I’m not gonna complain.


  • Nokia’s N900 arrives in U.S., bodes the death of Symbian on N-series phones

    By Tim Conneally, Betanews

    Nokia N900 Maemo

    Nokia’s intriguing N900 “pocket computer” has officially launched in the United States. The device, a smartphone that evolved out of Nokia’s Mobile Internet Device (MID) family, signifies a new era for the Finnish mobile tech leader.

    Vice President of Nokia retail sales, Alessandro Lamanna summed it up in a prepared statement today: “Consumers from every segment of the population are looking for more out of their mobile device – more power, more ability, more connectivity.” So in order to deliver these results, Nokia paired the 600MHz TI OMAP 3430 chipset with the Linux-based Maemo platform, and locked it up inside a 3G phone with a 3.5″ touchscreen and QWERTY keyboard.

    According to one report, Nokia said that by 2012, Maemo will have fully replaced Symbian as the operating system powering its top-end N-series devices. The N900, according to this report, marks the beginning of this transition because it is targeted at the enthusiast and developer crowd who will grow the Maemo ecosystem before it starts being marketed to the mainstream consumer. By then, Symbian will then be relegated to the mass market E- and X-Series devices.

    We’ve sent an inquiry to Nokia to find out how true this report actually is, because it could have a significant impact on the smartphone market in the long term as Linux-based platforms are poised to dominate the mobile sector.

    And if there was any doubt as to whom the N900 and Maemo appeals to, check out this video:

    The Nokia N900 is available for $649 through Nokia’s flagship stores in New York and Chicago, and on the Web at nokiausa.com and Amazon.com. It is compatible with AT&T’s and T-Mobile’s networks in the United States.

    Copyright Betanews, Inc. 2009



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  • Army leaders struggle with Soldier suicide rate

    The rate of soldier suicides continues to concern Army leadership, with 211
    active-duty and reserve-component suicides confirmed this year, the Army’s No. 2
    officer told Pentagon reporters today…

  • Four governors visit Guard troops in Iraq

    Governors from Georgia, Mississippi, Oregon and Wyoming visited Soldiers and
    Airmen Nov. 11 here at the Morale, Welfare and Recreation Center…

  • Louisiana Guardsmen return home after Iraq deployment

    After a year-long deployment in support of Operation Iraqi Freedom, about 120
    Soldiers from the Louisiana Army National Guard’s 225th Engineer Brigade were
    welcomed home during a special reception here at Camp Beauregard Nov.
    15…

  • For new 1AF commander, duty is a family affair

    To say family is important to Garry Dean, is to understate his level of
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  • Guard civil support team shows off for Homeland Security secretary

    The District of Columbia National Guard’s 33rd Weapons of Mass Destruction-Civil
    Support Team showcased their equipment for the secretary of the Department of
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  • Following The Blissful Brick Road

    While I'm out of town for a few days, I have Evita Ochel here sharing some of her beautiful writing.  Evita is very wonderful friend and the author of three blogs, including:

    Evolving Beings
    Evolving Wellness
    Evolving Scenes

    I've known Evita since early on when I started this site.  In that time, I've come to love and appreciate her deeply thoughtful and introspective soul.  And she's about the kindest and most caring person I know – her heart is filled with a deep and caring compassion.   Much of what she writes about is about getting to our own truths, and connecting with that core within us.  And she does this in a way that feels right and okay, no matter what path our life is on. 

    Really, I see this as a special gift she has, in how she can draw upon her experiences, and have her readers take something from that which is deeply meaningful to them.  Evita has a beautiful way of helping us to connect more personally with our own souls.  And that is a great place to visit!

    You can keep up with Evita by subscribing to her blog, and following her on Twitter.

    Please enjoy the wonderful writing Evita shares in…

    Following The Blissful Brick Road

     

    California Wildflowers
    Creative Commons License photo credit: Rennett Stowe

    “Follow your bliss and the universe will open doors where there were only walls. “ ~ Joseph Campbell
    It is not uncommon for any of us to know someone who is doing something that they are not happy doing. In fact, often that someone is us.
     
    Millions of people today around the world are doing things that they do not enjoy whether it be job related, relationship related, material related or other.
     
    But why do we do it?
     
    Why do we do things, and so often, and for so long, that do not bring us joy?
     
    Most of us I imagine would say because “we have to” or because “we have no choice”.
     
    But think about this for a moment do you really?
     
    Do you really think that this magnificent being that you are, who was gifted with free will has no choice?
     
    If we step back for a moment and think of ourselves as the physical beings we are right now, and think for a moment what we “really” have to do, it only includes a very small number of things. You have to drink water and eat. You don't even have to breathe, as your system automatically does that for you.
     
    Eventually you may want to move, you may want to create. However, if we really dissect life and what we have to do, one can even argue that unlike popular belief, we don't even have to make money. There are numerous people in this world that dedicate themselves to a completely non-materialistic life. Mother Theresa was only one example.
     
    So we come back to our question – why do so many of us, do so many things throughout life that do not bring us happiness?
     
    Numerous spiritual teachers, such as Neale Donald Walsch or Abraham Hicks over and over tell us that life is supposed to be based on joy, and if it doesn't feel good, don't do it. Yet we do.
     
    Could it be that most of us have somehow convinced ourselves that there are things we must do?
     
    Could it be that somehow, collectively all of us have spun an illusory web of “musts” that now we hold each other to in society?
     
    And could it be that perhaps the things that we most wanted, somehow down the road we end up turning into unpleasant chores?
     
    Let's think about it:
     
    Your job – you chose it. No matter your education or your financial situation – when you signed that contract, that was you exercising your free will and saying yes. If it stopped bringing you happiness, choose again. There is a sea of choices out there, just allow yourself to look and see them. For those who really feel that they “can't leave” – you still can choose to change your perspective and create your own happiness.
     
    Your Mate – you chose them. Unless perhaps you had a pre-arranged marriage, which even then someone can argue there is still choice, you chose your mate. If things changed over the moths or years, you still have choices at every step of the way in how you want to proceed. No one has to be stuck in a relationship that does not bring them happiness, not for money, not for family, not for anything.
     
    Your Kids – you chose to have them. Even if they were unplanned, you chose to engage in behavior where the result could have been them. Many of us say we have to do this or that for our kids, but is it really a “have to” or a “want to”? Aren't kids, no matter the age, the most precious gifts we ever chose to give to ourselves? If you stopped seeing that for whatever reason, look at your children again.
     
    No matter what, at every step of the way, and every single day we have our free will to choose joy, happiness and bliss, or not.
     
    It starts with how you look at things, how you choose to see things, how you communicate, how much love you have for yourself, for your life, others and so much more!
     
    I know many of us have fears that hold us back from doing or being what we love, but when we overcome those fears, not even the sky is the limit. In other words your happiness is limitless.
     
    I can tell you from personal experience, that the Universe truly does open doors, where we thought there were only walls, when we follow our bliss, trust and learn to let go. I see this in my life on almost a daily basis. Do what you love.
     
    There is not a moment to waste. Look at your life today, examine your choices, what are you doing that doesn't bring you happiness? Ask yourself, why are you doing it? How can you change it? How can you start to see it differently?
     
    Life is precious. Some would even say “life is short”. Live it with no regrets. The people around you are precious. Don't wait any longer to live a life of bliss.
     
    Any situation, even the most grim can be turned around to be a positive one. There are numerous examples of people around us to show us that there is another way – a way to choose bliss no matter what. Take Dan Caro as an example. At the age of 2, Dan was pretty much burned alive. Today with no hands, he is an exceptional drum player who is a triumphant example of how excuses do not have to hold us back from anything and we can choose bliss no matter what!
     
    Every day when you wake up, you can choose to step on the road of bliss, live it and spread more to others as you go!
     
    What do you choose?

  • Matrix: The Four Social Support Strategies

    At the Altimeter Group, I cover Customer Strategy, which encompasses not only marketing, but also support, expect our discussion to grow as social technologies impact the whole enterprise.

    The Social Support movement is afoot (see opportunities), and more companies will be connecting existing marketing and support systems with the social web. Many companies, like Comcast, Wells Fargo, Intel, BestBuy, JetBLue are responding to customers and in some cases, supporting them in near real time.

    The challenge is that these teams are unable to scale, even a support team of ten full time folks at Comcast will have a hard time responding to all customers in all social channels. As a result, expect companies to resort to scalable ways to respond to customers, such as:

    The Four Social Support Strategies

    1) Do Nothing: Use Legacy Support Channels
    Some companies will not respond to customers, it’s not in their culture, exposes them to risk, have specific legal or federal restrictions in place, or simply don’t get this space. In this case, these companies may only choose to support customers in their formal forms of support in 1800 numbers or on the official company websites

    2) Employee Based Support:  Employees Respond to Customers
    Many companies are assigning people in their support or product teams to respond to customers in the social web. The more conservative the company, the less people are officially able to support. Take for example financial services company Wells Fargo has a handful of “Social Concierges” that tweet on the @Ask_WellsFargo account, they set expectations around hours of service (insert banker’s hours joke here) and not to disclose account information. On the flip side, Best Buy encourages their thousands and thousands of “Blue Shirt” employees to respond using a Twitter CMS system that response from the official @Twelpforce account.

    3) Peer Based Support: Customer to Customer Other companies will approach this by encouraging their top customers to respond on their behalf. By creating online communities where customers can self-support each other using Q&A features like Salesforce “Answers”, or my Lithium’s unique Twitter alerting system that encourages advocates to respond to prospects.  (Lithium is an Altimeter Group client).  It’s not just on branded communities, many companies encourage support from third party sites such as Get Satisfaction, who centralizes support for all products.

    4) Automated Social Support: Computer Generated Tweets
    Social CRM systems are going to be intelligent, in fact, they’ll start to incorporate bot-like features you can find in web-based chat support, or the logic from interactive voice systems (IVR), and respond to customers. Support and product teams can already tweet from some CRM interfaces, so attaching an intelligence module will be the next step –it could even come from existing employee Twitter handles.

    Web Strategy Matrix:  The Four Social Support Strategies

    Benefit Downside
    Rely on Legacy Systems This keeps customers in the right process and funnel that the company is used to. Secondly, it doesn’t reinforce that customers should yell at their friends to get help from a company Missed opportunities: Angry customers could revolt starting a Groundswell, or leave an opportunity for competitors to swoop in and take dissatisfied customers.
    Employee to Customer Provides a personal touch to help and assist customers, builds relations and trust For large companies, this is not scalable, and will result in companies prioritizing responses to the most authoritative or most urgent. If rolled out to support in all social avenues, it can be costly.  Lastly, it teaches customers to yell at their friends to get support.
    Peer Based Support Companies can reduce costs by having customers self-support each other. Collectively, customers may often know more about the company’s products than the actual product team. Unfortunately, not all questions may get answered in a timely way, or answered correctly by staff who may have the inside details. Also, content in knowledge bases, wikis, forums, and Q&A features are often unstructured, messy, and hard to navigate.
    Automated Social Support Companies can quickly scale by responding to customers faster, and more accurately, using automated responses. Some customers may feel cheated if they find out they are talking to a bot, and it may be more difficult to build that personal relationship.


  • Sony Pictures Having Its Best Box Office Year Ever… Still Blaming Piracy For Killing The Business

    Sony Pictures’ CEO is Michael Lynton, the guy who recently claimed that “nothing good” has come from the internet, and that piracy is killing the movie business. He made that statement less than a month ago. And yet, as Dave Title points out, Sony Pictures just announced that its international box office results have already set a new record for the year, hitting $1.63 billion. The company is bragging about this new record — as it should. But it does seem a bit disingenuous to brag about revenue records just weeks after claiming that piracy was destroying your business and asking for government help to protect the business model. Someone might notice that these two things do not seem to agree.

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